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The effect of perceived benefits, ease of use and customer trust on interest reusing mobile banking services Nugraha, Heri; Hasyim, Muhamad Ardi Nupi
Atestasi : Jurnal Ilmiah Akuntansi Vol. 5 No. 2 (2022): September
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57178/atestasi.v5i2.782

Abstract

The Influence of Perceived Benefits, Ease of Use, and Customer Trust on Interest in Reusing Internet Banking/Mobile Banking Services” under the guidance. The purpose of the study is to examine the effect of perceived benefits, ease of use and customer trust on the interest in reusing internet banking/mobile banking services. This study uses quantitative methods (descriptive and associative). Data collection techniques use questionnaires by distributing a list of questions or written statements to be answered or filled out with the number of 100 respondents were taken randomly. Perception of Benefits, Ease of Use and Customer Trust have a significant effect on interest in reusing internet banking/mobile banking services. Based on the respondents, Perceived Benefits and Ease of Use show a strong category, while Customer Trust shows a very strong category. So that the results of the study show: Perception of Benefits, Ease of Use and Customer Trust on the interest in reusing internet banking/mobile banking services at bank OCBC NISP is very strong.
Bahasa Inggris Hasyim, Muhamad Ardi Nupi; Ramdhany, Muhamad Arief
Jurnal Minds: Manajemen Ide dan Inspirasi Vol 11 No 2 (2024): December
Publisher : Management Department, Universitas Islam Negeri Alauddin Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/minds.v11i2.51338

Abstract

This study examines how spiritual leadership curbs fraud in Indonesian financial service companies through the mediating role of organizational culture and the moderating role of employee motivation. Using a quantitative design, data were collected from 220 employees across banking and non-banking institutions through a five-point Likert survey. The hypotheses were tested using Partial Least Squares (PLS) analysis. Results show that spiritual leadership exerts a significant direct and indirect effect on fraud prevention via organizational culture. While employee motivation does not moderate the link between spiritual leadership and fraud prevention, it strengthens the relationship between organizational culture and fraud prevention. The findings underscore the importance of embedding spiritual leadership and cultivating an ethical organizational culture to reinforce integrity systems, with employee motivation acting as a vital reinforcing factor.