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All Journal Jurnal Sains dan Teknologi Jurnal Teknologi Informasi dan Ilmu Komputer Sinkron : Jurnal dan Penelitian Teknik Informatika JUTIK : Jurnal Teknologi Informasi dan Komputer SINTECH (Science and Information Technology) Journal WIDYABHAKTI Jurnal Ilmiah Populer International Journal of Engineering and Emerging Technology Indonesian Journal of Data and Science International Journal of Engineering, Science and Information Technology JSIKTI (Jurnal Sistem Informasi dan Komputer Terapan Indonesia) Seminar Ilmiah Nasional Teknologi, Sains, dan Sosial Humaniora (SINTESA) Seminar Nasional Aplikasi Iptek (SINAPTEK)
I Gede Totok Suryawan
Institut Bisnis Dan Teknologi Indonesia (INSTIKI), Denpasar
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Journal : SINTECH (Science and Information Technology) Journal

 1 
RANCANG BANGUN SISTEM PENGADUAN LAYANAN AKADEMIK STMIK STIKOM INDONESIA suryawan, I Gede Totok; Handika, I Putu Susila
SINTECH (Science and Information Technology) Journal Vol 1 No 2 (2018): SINTECH Journal Edition Oktober 2018
Publisher : LPPM STMIK STIKOM Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1206.343 KB) | DOI: 10.31598/sintechjournal.v1i2.279

Abstract

This paper discusses the design of academic service complaints system in STMIK STIKOM Indonesia. Currently, the evaluation of academic services at STMIK STIKOM Indonesia has been done periodically in the form of distributing questionnaires to the students before taking the final exam of Semester (UAS) in each semester. This evaluation is quite effective but this periodic evaluation can not yet accommodate the academic service complaints that occur in the everyday incident. In this paper has developed a system of web-based academic service complaints that can be accessed at any time by the academic community to provide feedback related to academic services at STMIK STIKOM Indonesia. In general, the system is capable of managing user data such as students, lecturers, institutions, and administrators. The system is able to make a complaint file to be sent to service provider units within the academic community, and the files sent will be accessed through the "outbreak" menu whereas in the complaint recipient account it can be accessed in the "incoming complaint" menu. To maintain the security of the complaints process on the system also facilitates the user to encrypt and decrypt the complaint file. Based on the tests that have been done the system developed able to facilitate students and academic community in general to conduct complaints of academic services and teaching and learning facilities at STMIK STIKOM Indonesia. Security of complaint data can be maintained well with the existence of encryption facilities and description and distribution of keys made directly to each user. From the test conducted by testing the functions expected in the system, obtained the results that the system is able to run in accordance with the expected.
RANCANG BANGUN SISTEM PENGADUAN LAYANAN AKADEMIK STMIK STIKOM INDONESIA I Gede Totok suryawan; I Putu Susila Handika
SINTECH (Science and Information Technology) Journal Vol. 1 No. 2 (2018): SINTECH Journal Edition Okctober 2018
Publisher : LPPM STMIK STIKOM Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31598/sintechjournal.v1i2.279

Abstract

This paper discusses the design of academic service complaints system in STMIK STIKOM Indonesia. Currently, the evaluation of academic services at STMIK STIKOM Indonesia has been done periodically in the form of distributing questionnaires to the students before taking the final exam of Semester (UAS) in each semester. This evaluation is quite effective but this periodic evaluation can not yet accommodate the academic service complaints that occur in the everyday incident. In this paper has developed a system of web-based academic service complaints that can be accessed at any time by the academic community to provide feedback related to academic services at STMIK STIKOM Indonesia. In general, the system is capable of managing user data such as students, lecturers, institutions, and administrators. The system is able to make a complaint file to be sent to service provider units within the academic community, and the files sent will be accessed through the "outbreak" menu whereas in the complaint recipient account it can be accessed in the "incoming complaint" menu. To maintain the security of the complaints process on the system also facilitates the user to encrypt and decrypt the complaint file. Based on the tests that have been done the system developed able to facilitate students and academic community in general to conduct complaints of academic services and teaching and learning facilities at STMIK STIKOM Indonesia. Security of complaint data can be maintained well with the existence of encryption facilities and description and distribution of keys made directly to each user. From the test conducted by testing the functions expected in the system, obtained the results that the system is able to run in accordance with the expected.
Co-Authors Anak Agung Kompiang Oka Sudana Andika, Ary Wira Arsana, I Made Dwi Putra Arslayandi, Fiqhan Handika, I Putu Susila I Gede Dana Paramitha I Gede Iwan Sudipa I Ketut Gede Darma Putra I Putu Agus Eka Darma Udayana, I Putu Agus Eka I Putu Susila Handika Indawan, I Gusti Agung Made Sudarma Meliana, Putu Mita Ni Made Ari Radha Devi Ni Wayan Jeri Kusuma Dewi Pramita, Dewa Ayu Kadek Pramitha, Gede Dana Purnama, I Wayan Adi Putra, I Kadek Nurcahyo Putra, Putu Satria Udyana PUTU SUGIARTAWAN Putu Surya Wedra Lesmana Satyawati, I Gusti Agung Ayu Ari Wayan Eny Mariani Wayan Galang Mahendra Negara Widiartha, Komang Kurniawan Yoga Pramana Putra, I Putu Gede