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Journal : Applied Information System and Management

Usability Analysis of Trello Using the System Usability Scale (SUS) at the UIN Jakarta Career Development Center Wijaya, Muhammad Willy; Waspodo, Bayu
Applied Information System and Management (AISM) Vol 7, No 2 (2024): Applied Information System and Management (AISM)
Publisher : Depart. of Information Systems, FST, UIN Syarif Hidayatullah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/aism.v7i2.38220

Abstract

The UIN Jakarta Career Development Center is a dedicated unit focused on fostering the personal and professional growth of both current students and alumni of UIN Jakarta. Supported by student interns from diverse educational backgrounds and academic programs, the center operates daily to provide comprehensive services. These interns bring varied educational backgrounds and experiences, influencing their readiness to implement software for collaborative and coordinating purposes, replacing the previous system (Trello) at the UIN Jakarta Career Development Center. This study aims to evaluate Trello's effectiveness at the UIN Jakarta Career Development Center, intending to enhance the interns' performance and improve service delivery to uphold UIN Jakarta's reputation. The research methodology employs the System Usability Scale (SUS), with validity and reliability testing conducted using Cronbach's Alpha. Findings indicate that Trello's usability at the UIN Jakarta Career Development Center yields an average total score of 59.625 on the grade scale, categorizing usability as D with an adjective rating of OK and marginally acceptable. However, 37.5% respondents express skepticism regarding others' ability to quickly grasp Trello's use, while 55.5% state a need to acclimate themselves to Trello's usage. These insights underscore the importance of refining Trello's implementation to better support the center's operations and ensure a seamless user experience for interns and staff alike.
Usability Analysis of Trello Using the System Usability Scale (SUS) at the UIN Jakarta Career Development Center Wijaya, Muhammad Willy; Waspodo, Bayu
Applied Information System and Management (AISM) Vol. 7 No. 2 (2024): Applied Information System and Management (AISM)
Publisher : Depart. of Information Systems, FST, UIN Syarif Hidayatullah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/aism.v7i2.38220

Abstract

The UIN Jakarta Career Development Center is a dedicated unit focused on fostering the personal and professional growth of both current students and alumni of UIN Jakarta. Supported by student interns from diverse educational backgrounds and academic programs, the center operates daily to provide comprehensive services. These interns bring varied educational backgrounds and experiences, influencing their readiness to implement software for collaborative and coordinating purposes, replacing the previous system (Trello) at the UIN Jakarta Career Development Center. This study aims to evaluate Trello's effectiveness at the UIN Jakarta Career Development Center, intending to enhance the interns' performance and improve service delivery to uphold UIN Jakarta's reputation. The research methodology employs the System Usability Scale (SUS), with validity and reliability testing conducted using Cronbach's Alpha. Findings indicate that Trello's usability at the UIN Jakarta Career Development Center yields an average total score of 59.625 on the grade scale, categorizing usability as D with an adjective rating of OK and marginally acceptable. However, 37.5% respondents express skepticism regarding others' ability to quickly grasp Trello's use, while 55.5% state a need to acclimate themselves to Trello's usage. These insights underscore the importance of refining Trello's implementation to better support the center's operations and ensure a seamless user experience for interns and staff alike.
Evaluating User Satisfaction in Institutional Repositories through a Combined WebQual 4.0, EUCS, and Importance–Performance Analysis Approach Putra, Syopiansyah Jaya; Nurazza, Abdullah Fadli; Arham, Zainul; Durachman, Yusuf; Waspodo, Bayu; Khalil, Ismail
Applied Information System and Management (AISM) Vol. 9 No. 1 (2026): Applied Information System and Management (AISM)
Publisher : Depart. of Information Systems, FST, UIN Syarif Hidayatullah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/aism.v9i1.46727

Abstract

The repository website of UIN Syarif Hidayatullah Jakarta was designed to provide open access to academic publications produced by students and faculty members. However, it continues to encounter issues concerning interface usability, information accuracy, service personalization, and data access speed. These challenges underscore the necessity for a comprehensive assessment of its quality and the level of user satisfaction. This study aims to identify the key factors influencing user satisfaction, measure overall website performance through the WebQual Index (WQI), and analyze the alignment between user perceptions and expectations using the Importance Performance Analysis (IPA). A quantitative approach was employed, applying the extended WebQual 4.0 model with the inclusion of accuracy and timeliness variables adapted from the End-User Computing Satisfaction (EUCS) framework. Data were collected from 402 undergraduate respondents and analyzed using SPSS through validity, reliability, partial t-tests, and paired sample t-tests. The findings reveal that all independent variables significantly affect user satisfaction, and the website achieved a WQI score of 0.80, indicating a very good quality level. Nevertheless, aspects such as visual appeal and service personalization require improvement. The gap analysis result of 0.35 signifies that current performance has yet to fully meet user expectations. Furthermore, the IPA quadrant mapping provides strategic insights, emphasizing the need to enhance data security and the timeliness of information delivery. This research contributes to both theory and practice by developing an integrated evaluation framework that combines WebQual 4.0, EUCS, and IPA, offering a structured model for assessing user satisfaction within digital academic repositories in higher education institutions.