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All Journal INFORMAL: Informatics Journal Abdimas Umtas : Jurnal Pengabdian kepada Masyarakat INTEGRITAS : Jurnal Pengabdian Journal of Computer Science, Information Technology and Telecommunication Engineering (JCoSITTE) Jurnal Pengabdian kepada Masyarakat PROFICIO: Jurnal Pengabdian Masyarakat TEKIBA : Jurnal Teknologi dan Pengabdian Masyarakat Journal Automation Computer Information System (JACIS) Jurnal Cakrawala Ilmiah Prosiding Seminar Nasional Teknik Elektro, Sistem Informasi, dan Teknik Informatika (SNESTIK) Journal of Innovation Research and Knowledge Community: Jurnal Pengabdian Pada Masyarakat JPMTT (Jurnal Pengabdian Masyarakat Teknologi Terbarukan) E-Amal: Jurnal Pengabdian Kepada Masyarakat DIGIMAS: Jurnal Transformasi Digital Masyarakat Journal of Information Technology
Amalia, Karina Nine
Program Studi Sistem Informasi, Universitas Jember
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mechanical Engineering Public Health Social Sciences Other

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Journal : Journal of Information Technology

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Evaluating Business Process Management Maturity Using the Business Process Orientation Maturity Model: Evidence from a Coffee MSME in Jember, Indonesia Amalia, Karina Nine; Nugrahani, Tri Agustina
J-INTECH ( Journal of Information and Technology) Vol 14 No 01 (2026): Journal of Information and Technology
Publisher : LPPM Universitas Bhinneka Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32664/j-intech.v14i01.2266

Abstract

This study investigates the maturity level of Business Process Management (BPM) in three coffee micro and small enterprises (MSMEs) supported by the Integrated Business Service Center (PLUT) of Jember Regency—BC, PT. FAI, and PT. RKS. These enterprises have demonstrated potential as Go-Digital MSMEs, as indicated by their adoption of digital platforms such as social media, e-commerce, and point-of-sales systems, as well as their participation in digital business facilitation programs. However, current evaluations of their business development remain predominantly focused on financial growth, limiting a comprehensive understanding of their process performance and organizational readiness. This study applies the Business Process Orientation Maturity Model (BPOMM) to assess and compare BPM maturity across nine dimensions. Using a qualitative case study approach based on interviews, observations, and member checking, the findings reveal that all three MSMEs remain at Level 1 (ad hoc), indicating that their business processes are largely unstructured and lack systematic management. The comparative analysis further uncovers differences in organizational structure formalization, the use of key performance indicators (KPIs), the extent of business process documentation, and the level of digital system integration supporting operational processes. This study contributes by contextualizing BPM maturity assessment within digital MSMEs and providing empirically grounded insights into process-related gaps that hinder their readiness for scaling and global market expansion. The findings offer practical implications for improving BPM practices while also suggesting the need for adapting maturity models to better capture the characteristics of digitally transforming MSMEs.
Co-Authors Achmad Maududie Affandi, Khorunnisa Agustin, Sindi Dwi Ahmad Ilyas Ahmad Ilyas Ahmad Yusron Fahmi Aji Indra Satrio Alif Mulya Firdaus Allyssa Rahma Wijayanti Angelia Margaretha Anida Rohimah Ardana Yuli Ariyanto Arfatul Fikriyah Ari Irawan Prasetyo Wibowo Ariani, Dinda Yunistri Arina Milah Arizia Aulia Aziiza Ayu Triyani Rahmawati Barkatin Filramdaniah Chamelia Nisava Delfina Galuh Chandra Pitaloka Dewi Dianasari Dewi Dianasari Dewi Shinta DEWI SHINTA Dhea Citra Sahara Diah Ayu Retnani Diana Lutfiah Dinara Falif Novfitri Dinda Alvita Izza Henanta Dinda Yunistri Ariani Evayanti Yuliana Putri Evianta Rifka Yulistia Evianta Rifka Yulistia Fadhila Ilma Thariqul Jannah Fania Putri L Fania Putri Lestari Fanis Fifin Nazilah Fatiyah Aulia Mutmainnah Faza Talitha Vasthi Sacharrisa Ferdiansyah Dwi Pratama Ferdiansyah Putra Manggala Fitria Nanda Fransisca Putri Gayatri Dwi Santika Henanta, Dinda Alvita Izza Igit Ginanjar Pranowo Jannah, Fadhila Ilma Thariqul Julio Andrea Wijaya Kristianti, Meylani Lavelia Anggista Lutfiah, Diana M Firmansyah, Diksy Ma’rufah Ma’rufah Meylani Kristaianti Muhammad Fidyan Mega Alamsyah MUHAMMAD IRFAN HILMI Muhammad Rafi Thufail Mukhammad Yafi’ Istiqlal Mukhammad Yafi’ Istiqlal Nadira Alvionalista Nanda Alfarosus Salsabila Nani Sintiawati Naufal Reza Pahlevi Ngrahani, Tri Agustina Nova El Maidah, Nova El Nugraha, Tri Agustina Nugrahani, Tri Agustina Oktalia Juwita Oktalia Juwita Pahlevi, Naufal Reza Pratama, Ferdiansyah Dwi Priza Pandunata Puput Shoyyibah F Putri Alif’ka Adelia Putri Kusuma Wardhani Qurrota A’yuni Ar Ruhimat Rafita Sefani Khalisha Putri Revia Damia Awitri Ria Ayun Nisa Rifda Nurul Azmi Rifda Nurul Azmi Rifqi Amruddin Riki Irawan Risma Nawinda Mukti Roydatul Jamila Salsabila Hasna’ Viryan Putri Sindi Dwi Agustin Sofia Wahyulillah Stefani Felisia Irawan Tri Agustina Ngrahani Tri Agustina Nugrahani Tri Agustina Nugrahani Tri Agustina Nugrahani Tri Agustina Nugrahani Tri Agustina Nugrahani Tyas, Hesty Anggeini Ulul ‘ Azmi Violeta Sri Prabaningtyas Viona Nadya Fernanda Viona Nadya Fernanda Wahyu Setiawan Wibowo, Ari Irawan Prasetyo Wilda Nishfa Ramadhona Yan Ichsan Satrio Wicaksono Zainatul Khasanah Zalthan Aidin Ibrahim Movic Zarkasi, Mohammad