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All Journal Jurnal Manajemen Pelayanan Publik Enrichment : Journal of Management Vox Populi GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan JAQ
Gita Susanti
Universitas Hasanuddin
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Transportation

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Collaborative Innovation Pada Birokrasi Publik di Kabupaten Mamuju Tengah: Studi Kasus Program Membara Askary Askary; Alwi Alwi; Gita Susanti
Vox Populi Vol 5 No 1 (2022): VOX POPULI
Publisher : ILMU POLITIK UNIVERSITAS ISLAM NEGERI (UIN) ALAUDDIN MAKASSAR

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/vp.v5i1.29650

Abstract

Tulisan ini membahas tentang penerapan collaborative innovation dalam program Membara di Kabupaten Mamuju Tengah. Berdasarkan hasil penelitian menunjukkan bahwa meski kolaborasi antar aktor terlihat dalam program Membara, akan tetapi yang mengambil peran sepenuhnya dalam perencanaan adalah pemerintah daerah. Sementara aktor lain hanya terlibat dalam proses penganggaran program tersebut, seperti memberikan bantuan finansial. Tentu kolaborasi ini tidak sesuai dengan konsep kolaborasi pada umumnya. Di mana yang diharapkan semua aktor aktif mulai dari perencanaan sampai pelaksanaan program.
Results of Achieve the Effectiveness of Regional Revenue Agency in Local Tax Services in Barru District Dewi Utari; Gita Susanti; Badu Ahmad
Enrichment : Journal of Management Vol. 12 No. 1 (2021): November: Management Science
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (849.389 KB)

Abstract

The midst of the many needs for regional financing and the complexity of the needs of the citizens, of course, the regional government must be able to explore its own financial sources as an autonomous region so that the implementation of government functions can run effectively and efficiently, namely in the field of government and services to the community. In indonesia itself over the last few years, tax revenue has increased significantly, both in nominal and as a percentage of the total state revenue. On the other hand, in general, the percentage of taxpayers is still very small compared to the total population in Indonesia In this study, the author uses scott's theory. In analyzing the effectiveness of regional revenue agency in local tax services in barru district, "there is a demand to achieve the effectiveness of tax services which the researcher divides into three variables outcomes, process, and structure and on this topic the researcher will describe the achievement of the effectiveness results of the regional revenue agency in service delivery. Local taxes in the district of barru the above theory is used as a tool to analyze the problems that exist in this study. Based on the results of the study that the process of paying taxes in the district of barru is also fairly convoluted so that it is a factor in people's laziness in paying taxes, in fact an integration of the tax payment system has been carried out within the scope of bappeda but there are many obstacles such as the lack of human resources in this program and knowledge on the ongoing basis of the ease of paying taxes through applications, bappeda is also expected to be productive in innovating, for example collaborating with banks in order to facilitate tax services, because pbb taxes are now available through the application, they do not have to come directly.
Unlocking the Power of Employee Engagement: Unveiling the Key Indicators in Public Sector Organizations Muhammad Yunus; Amril Hans; Andi Ahmad Yani; Sangkala Sangkala; Muhammad Nursadik; Gita Susanti; Muhammad Tang Abdullah; Andi Rahmat Hidayat
Jurnal Manajemen Pelayanan Publik Vol 7, No 1 (2023): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v7i1.48894

Abstract

This article proposes to explore the concept of employee engagement in the context of regional government, finding out its antecedents and implications for organizational performance, with a case study on the Provincial Government of South Sulawesi, Indonesia. This study used a quantitative approach with a survey method to collect data from South Sulawesi Provincial Government employees with 3,799 total respondents. This study implies descriptive quantitative analysis methods in analyzing data to find out the variables that contribute to the rigorous concept.  This study analyses six main indicators in measuring the quality of Employee Engagement, namely supervisor evaluation, teamwork, growth opportunities, work-life balance, behavioral fairness, and effective communication. The results showed a high level of Employee Engagement among South Sulawesi provincial government employees, with an average overall percentage of 79.46% and the category "very high."  These results indicate high levels of employee satisfaction and engagement in achieving organizational goals. This research provides important insights into the potential and relevance of Employee Engagement in improving performance and public services in public sector organizations. These findings provide a foundation for public sector organizations to better understand and utilize employee engagement as a key to achieving excellence in public services and achieving overall organizational goals.
KAPASITAS DINAS PEMUDA DAN OLAHRAGA DALAM PEMBINAAN ATLET DI KOTA PALOPO Ardiansyah Ardiansyah; Muh. Akmal Ibrahim; Gita Susanti; Didik Iskandar
Al Qisthi Jurnal Sosial dan Politik VOLUME 13 NOMOR 2, 2023
Publisher : Program Studi Ilmu Pemerintahan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47030/aq.v13i2.179

Abstract

Penelitian ini dilatar belakangi oleh kondisi kepemudaan dan olahraga khususnya kepada para atlet yang dianggap perlu perhatian dalam meningkatkan kemampuannya. Salah satu sektor yang patut untuk menjadi perhatian pemerintah daerah untuk senantiasa diberikan penguatan adalah pembinaan para atlet olahraga. Upaya terus dilakukan oleh pemerintah terkait fokus dan perhatiannya terhadap bidang pemuda dan olahraga. Dalam hal ini berkenaan dengan bagaimana kapasitas pemerintah dalam memenuhi kebutuhan publik. pemerintah juga diharpakan mampu lebih menaruh perhatian terhadap pentingnya kapasitas pemerintah agar senantiasa mampu maksimal dalam pelayanan kepada publik khususnya di pemerintah daerah. Kapasitas aparatur pemerintah daerah dalam perencanaan pembangunan menjadi isu sentral dalam implementasi otonomi daerah. Hal ini karena kemampuan aparatur pemerintah daerah menjadi pilar penyangga dalam penyelengaraan pemerintahan di daerah (Listyodono & Purwaningdyah MW, 2008). Penelitian ini bertujuan untuk menganalisis bagaimana kapasitas Dinas Pemuda dan Olahraga dalam pembinaan atlet di Kota Palopo. Untuk mengukur kapasitas tersebut, penelitian ini menggunakan 8 (delapan) dimensi oleh Aliison dan Kaye (2015), antara lain : (1) sumber daya manusia, (2) struktur dan budaya organisasi, (3) manajemen keuangan, (4) pengembangan sumber daya dan bisnis, (5) komunikasi eksternal, (6) teknologi informasi, (7) fasilitas dan peralatan, dan (8) perencanaan dan evaluasi. Penelitian ini menggunakan desain penelitian kualitatif. Hasil penelitian ini memberikan kesimpulan bahwa Dinas Pemuda dan Olahraga Kota Palopo dapat dikatakan belum cukup memiliki kapasitas dalam program pembinaan atlet.
INOVASI PELAYANAN PUBLIK DALAM PERLINDUNGAN PEREMPUAN DAN ANAK MELALUI PROGRAM SHELTER WARGA DI KOTA MAKASSAR Musdalifah Musdalifah; Gita Susanti
GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan Vol. 13 No. 7 (2026): 2026 Juli
Publisher : Lembaga Kajian Ilmu Sosial dan Politik (LKISPOL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56015/gjikplp.v13i7.985

Abstract

This study aims to analyze public service innovation through the Shelter Warga Program in the protection of women and children in Makassar. The program is a community-based public service innovation developed to improve the accessibility and responsiveness of services for victims of violence. This research employed a qualitative approach with a descriptive research type. Data were collected through interviews, observations, and documentation. The informants consisted of officials from the Office of Women’s Empowerment and Child Protection, Shelter Warga administrators, and community members involved in the program. Data analysis used the interactive model of Miles and Huberman, including data reduction, data display, and conclusion drawing. The results show that the Shelter Warga Program fulfills Rogers’ innovation characteristics, namely relative advantage, compatibility, complexity, trialability, and observability. The program has improved the quality of public services through faster, closer, and more participatory service delivery. However, the implementation still faces challenges related to limited human resources, budget constraints, and inter-agency coordination. Therefore, institutional strengthening and sustainable policy support are needed to improve program effectiveness.
Co-Authors Alwi Alwi Amril Hans Andi Ahmad Yani Andi Rahmat Hidayat Ardiansyah Ardiansyah Askary Askary Badu Ahmad Dewi Utari Didik Iskandar Muh. Akmal Ibrahim Muhammad Nursadik Muhammad Tang Abdullah Muhammad Yunus Musdalifah Musdalifah Sangkala Sangkala