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All Journal Jurnal Kreativitas PKM Serambi Saintia : Jurnal Sains dan Aplikasi J-Kesmas: Jurnal Kesehatan Masyarakat (Indonesian Journal of Public Health) Jurnal Ners Jurnal Riset Ilmiah Indonesian Journal of Community Empowerment Jurnal Sains, Teknologi dan Kesehatan
Anasril Anasril
Poltekkes Kemenkes Aceh
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ANALISIS TINGKAT KEPUASAN PASIEN BERDASARKAN KUALITAS PELAYANAN KESEHATAN PADA PASIEN RAWAT JALAN Baharuddin Baharuddin; Anasril Anasril; Khairunnisak Khairunnisak
SINERGI : Jurnal Riset Ilmiah Vol. 3 No. 10 (2026): SINERGI : Jurnal Riset Ilmiah, Oktober 2026
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/sinergi.v3i10.3095

Abstract

The quality of hospital services has a very close relationship with patient satisfaction. Health services and service quality are very important to realize patient satisfaction in health services. Outpatient services at Teungku Peukan Regional Hospital. This study aims to analyze the level of patient satisfaction based on the quality of health services in outpatients at Teungku Peukan Regional Hospital, Southwest Aceh. This type of research is an analytical survey, the design used is a cross-sectional study. Respondents in this study were all patients who received outpatient services at Teungku Peukan Regional Hospital, Southwest Aceh, totaling 84 people. The research instrument used was a questionnaire. Data analysis used the chi-square test. The results showed that the dimensions of health service quality at Hospital were all in the good category. The level of outpatient satisfaction was in the satisfied category. There was a significant relationship between the dimensions of Tangibles, Reliability, Responsiveness, Assurance, and Empathy with the level of outpatient satisfaction with a p-value <0.05 (p-value = 0.000). It is recommended that health workers in outpatient units at hospitals be disciplined in paying attention to the right time and be more efficient in providing health services to patients so that patients do not have to wait long in line.
Co-Authors Abdurrahman Abdurrahman Amiruddin Amiruddin Baharuddin Baharuddin Bustami Bustami Cut Mutiah Khairunnisak Khairunnisak Maryono Maryono Masyudi Masyudi Muhammad Husaini Munazar Munazar Ridha Fitri Tri Mulyono Tri Mulyono H Tri Mulyono Herlambang