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PRODUCT QUALITY, PROMOTION AND SERVICE TO CUSTOMER SATISFACTION TELKOMSEL INTERNET DATA CARD AT WONOGIRI Sely Dwi Saputri; Bambang Mursito; Istiatin Istiatin
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 5, No 2 (2021): IJEBAR, VOL. 05 ISSUE 02, JUNE 2021
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v5i2.1822

Abstract

The purpose of this study was to determine the quality of products, promotions and services on customer satisfaction of Telkomsel internet data card package in Wonogiri. This type of research is quantitative. This research was conducted in Wonogiri, the number of population is not infinite because of the large number of internet data package users, especially Telkomsel which has a very stable network. The samples taken in this study were 100 respondents. Sampling using purposive sampling technique. The method of data analysis uses multiple oline are regression analysis. The results of this study indicate that the results of the F test show that product quality promotion and service simultaneously have a significant effect on customer satisfaction of Telkomsel's internet data packet card in Wonogiri. The results of the t test show that the product quality partially has a positive and significant effect on customer satisfaction of Telkomsel internet data package cards in Wonogiri. Promotion variables partially also have a positive and significant effect on customer satisfaction of Telkomsel internet data package card customers in Wonogiri. Service variables partially also have a positive and significant effect on customer satisfaction of Telkomsel's internet data package card in Wonogiri. Product Quality, Promotion and Good Service in order to increase Customer Satisfaction of Telkomsel Internet Data Package Card in Wonogiri. Keywords: Product Quality, Promotion, Service and Customer Satisfaction.
KEWIRAUSAHAAN UPAYA PEMULIHAN EKONOMI DAMPAK COVID-19 SENTRA BATIK WONOGIRI JAWA TENGAN Siti Nurlaela; Amir Junaidi; Bambang Mursito; Eny Kustiyah
BUDIMAS : JURNAL PENGABDIAN MASYARAKAT Vol 5, No 2 (2023): BUDIMAS : Jurnal Pengabdian Masyarakat
Publisher : LPPM ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/budimas.v5i2.10619

Abstract

Program Kemitraan Masyarakat Digital Marketing, Kewirausahaan Upaya Pemulihan Ekonomi Masa Covid-19 di Sentra Batik Wonogiri Jawa Tengah, ini merupakan solusi terbaik untuk membantu perekonomian tetap berjalan. pendampingan pemasaran melalui media sosial. Program Kemitraan Masyarakat sebagai penentu daya saing, pembuatan inovasi desain batik dengan ciri khas batik Wonogiri dan pendaftaran kekayaan intelektual hak, penambahan peralatan pendukung untuk peningkatan kualitas dan percepatan proses produksi berupa alat, peningkatan kapasitas produksi, jumlah omzet meningkat dibanding periode awal pandemi Covid-19. Evaluasi tindak lanjut, setelah pelaksanaan program kemitraan masyarakat kesesuaian: Input, Proses, Keluaran dan Keluaran, dengan kebutuhan dan solusi yang diberikan kepada Mitra. Kata Kunci: Digital Marketing, Kewirausahaan, Pemulihan Ekonomi Dampak Covid 19. Abstract The Digital Marketing Community Partnership Program, Entrepreneurship for Economic Recovery during the Covid-19 period at the Wonogiri Batik Center Central Java, is the best solution to help the economy keep running. marketing assistance through social media. The Community Partnership Program as a determinant of competitiveness, making batik design innovations with Wonogiri batik characteristics and registering intellectual property rights, adding supporting equipment to improve quality and accelerate the production process in the form of tools, increasing production capacity, increased turnover compared to the initial period of the Covid-19 pandemic. Evaluation of follow- up, after the implementation of the community partnership program conformity: Input, Process, Output and Output, with the needs and solutions provided to Partners. Keywords: Digital Marketing, Entrepreneurship, Economic Recovery Impact of Covid-19.