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Journal : Journal of Research and Development on Public Policy

Pengaruh Good Governance Terhadap Prestasi Kerja Pegawai Di Kantor Kecamatan Majauleng Kabupaten Wajo Erna Erna; Yuniarni Yuniarni; Yusran Yusran
Journal of Research and Development on Public Policy Vol. 3 No. 1 (2024): Maret : Journal of Research and Development on Public Policy
Publisher : Lembaga Pengkajian Dan Pengembangan Sumberdaya Pembangunan (lppsp)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58684/jarvic.v3i1.122

Abstract

Good governance is always related to work, especially good quality work. Government organizations are expected to provide good quality work, so that there is good work performance. This type of research uses census research, where research takes all members of the population as respondents (data sources) and uses questionnaires as the main data collection tool. Using a quantitative approach and using descriptive methods to determine the influence of Good Governance on employee work performance at the Majauleng District Office, Wajo Regency. The results of research data analysis on Good Governance and Work Performance show that Good Governance at the Majauleng District Office is in the good category. Likewise with the Job Performance variable which is in the good category. The influence that the Good Governance variable has on Job Performance is in the very strong and positive category and the data is significant. The conclusion from the research results entitled the influence of Good Governance on Job Performance is as follows. Good Governance at the Majauleng District Office, Wajo Regency is in the good category. The work performance of Majauleng District Office Employees in Wajo Regency is in the very good category. The results of data analysis show that the influence provided is a very strong influence with a positive and significant relationship direction
Kualitas Pelayanan di Kantor Desa Barangmamase Kecamatan Sajoanging Kabupaten Wajo Lala Tasya Anjalika Syam; Burhanuddin Burhanuddin; Yuniarni Yuniarni; Darwis Darwis
Journal of Research and Development on Public Policy Vol. 5 No. 1 (2026): Maret: Journal of Research and Development on Public Policy
Publisher : Lembaga Pengkajian Dan Pengembangan Sumberdaya Pembangunan (lppsp)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58684/jarvic.v5i1.187

Abstract

This research aims to describe the quality of service at the Barangmamase Village Office, Sajoanging District, Wajo Regency. The research uses a descriptive qualitative approach with five dimensions of SERVQUAL, namely tangible (physical evidence), reliability (reliability), responsiveness (responsiveness), assurance (guarantee), and empathy (empathy). Data was obtained through interviews, observations, and documentation, with informants from village officials and the community. The results show that the dimensions of reliability and responsiveness obtained a good assessment, while the dimensions of empathy and assurance still need to be improved. The dimension of physical evidence shows that there are several deficiencies in the facilities available at the village office. Overall, the quality of service at the Barangmamase Village Office has shown quite good results, although it still needs to be improved in terms of assurance, empathy, and tangible to increase community satisfaction with public services. Based on the results of this study, it is suggested that the Barangmamase Village Office pay more attention to the aspects of empathy and assurance to increase community satisfaction.