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All Journal Laga-Laga: Jurnal Seni Pertunjukan Creativity And Research Theatre Journal Jurnal Maritim Gemilang: Jurnal Manajemen dan Akuntansi Journal of Research and Development on Public Policy Parlementer : Jurnal Studi Hukum Dan Administrasi Publik Mars: Jurnal Teknik Mesin, Industri, Elektro dan Ilmu Komputer
Yuniarni Yuniarni
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Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences Transportation

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Kualitas Pelayanan di Kantor Desa Barangmamase Kecamatan Sajoanging Kabupaten Wajo Lala Tasya Anjalika Syam; Burhanuddin Burhanuddin; Yuniarni Yuniarni; Darwis Darwis
Journal of Research and Development on Public Policy Vol. 5 No. 1 (2026): Maret: Journal of Research and Development on Public Policy
Publisher : Lembaga Pengkajian Dan Pengembangan Sumberdaya Pembangunan (lppsp)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58684/jarvic.v5i1.187

Abstract

This research aims to describe the quality of service at the Barangmamase Village Office, Sajoanging District, Wajo Regency. The research uses a descriptive qualitative approach with five dimensions of SERVQUAL, namely tangible (physical evidence), reliability (reliability), responsiveness (responsiveness), assurance (guarantee), and empathy (empathy). Data was obtained through interviews, observations, and documentation, with informants from village officials and the community. The results show that the dimensions of reliability and responsiveness obtained a good assessment, while the dimensions of empathy and assurance still need to be improved. The dimension of physical evidence shows that there are several deficiencies in the facilities available at the village office. Overall, the quality of service at the Barangmamase Village Office has shown quite good results, although it still needs to be improved in terms of assurance, empathy, and tangible to increase community satisfaction with public services. Based on the results of this study, it is suggested that the Barangmamase Village Office pay more attention to the aspects of empathy and assurance to increase community satisfaction.
Co-Authors Arvi Pramudyantoro Asmanurhidayani Asmanurhidayani Burhanuddin Burhanuddin Darwis Darwis Erna Erna Gusrizal Gusrizal Herdi Syam Jamal Qadar Jihadul, Hendri Lala Tasya Anjalika Syam Liana, Dona Pandu Birowo Petrodinata, Regi Prayuda, Jerry Saduddin Saaduddin Tatang Rusmana Yudistira Bagus Pratama Yusran Yusran