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All Journal Trikonomika: Jurnal Ekonomi JAM : Jurnal Aplikasi Manajemen Jurnal Ilmiah Ekonomi Islam Jurnal Manajemen Indonesia Jurnal Mitra Manajemen JIM UPB (Jurnal Ilmiah Manajemen Universitas Putera Batam) SEIKO : Journal of Management & Business Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan JIKA: Jurnal Ilmu Keuangan dan Perbankan Journal of Humanities and Social Studies Almana : Jurnal Manajemen dan Bisnis JASa (Jurnal Akuntansi, Audit dan Sistem Informasi Akuntansi) Abdimas Umtas : Jurnal Pengabdian kepada Masyarakat MBIA Jurnal Ilmiah Akuntansi Manajemen JASF (Journal of Accounting and Strategic Finance) Jurnal Riset Akuntansi Kontemporer Jurnal Syntax Transformation Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Journal of Management and Bussines (JOMB) International Journal Of Science, Technology & Management (IJSTM) Journal of Economics and Business UBS Jurnal Ekonomi Efektif Jurnal Ekonomi Jurnal Abdi Masyarakat Indonesia International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Jurnal Pengabdian Masyarakat Akademisi IJFBP International Journal of Family Business Practices Jurnal Ilman: Jurnal Ilmu Manajemen Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Jurnal Indonesia Sosial Teknologi Journal Research of Social Science, Economics, and Management eProceedings of Management Enrichment: Journal of Multidisciplinary Research and Development INTERNATIONAL JOURNAL OF ECONOMICS AND MANAGEMENT REVIEW Majority Science Journal Jurnal Penelitian Pendidikan Indonesia In Search (Informatic, Science, Entrepreneur, Applied Art, Research, Humanism) Journal of Global Economic Research Proceeding of Community Service and Engagement
Irni Yunita
Universitas Telkom
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The Key of Customer’s Satisfaction and Loyalty: E-Service Quality, Price, and Trust Fachrizal, Fiqhi; Apsari Sugiat, Maria; Yunita, Irni
Journal of Economics and Business UBS Vol. 12 No. 6 (2023): Special Issue
Publisher : Cv. Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52644/joeb.v12i6.1281

Abstract

Some companies do not reach sustainability because of the lack of innovation in products, services, and marketing, With the aim of growing the customer count as well as to maintain existing customers. Currently, competition in the telecommunications industry is very tight due to the increasing number of internet providers, such as Indihome, Biznet, Iconnet, and other official and unofficial local ISPs. Internet provider companies must be able to enhance the quality of services and products that are capable of reaching various economic levels, including upper, middle, and lower levels, as the demand for internet continues to grow, even in rural areas. This research endeavors to analyze e-service quality, web design, price, and trust affect the level of satisfaction and loyalty of Indihome customers. The quantitative research design is being utilized. The type of research used is descriptive. New Indihome users in the Datel Situbondo area were the focus of the study who started subscribing since the first semester period of 2022, which totalled 1059 people. Researchers used purposive sampling technique to collect sample of 290 respondents. This research covers Situbondo Representative Office area which is divided into 4 regions, consisting of Situbondo, Mlandingan, Besuki, and Asembagus. Drawing from the research results, e-service quality, price, and trust each have a positively effect on customer satisfaction and customer loyalty. Customer satisfaction is related to customer loyalty. As customer satisfaction rises, so does customer loyalty.
A financial and operational impact analysis of capital expenditure (capex) prioritization: a case study of pt pln (persero) from 2019 to 2023 Jeffry Frans Rinaldo Silaban; Anisah Firli; Irni Yunita
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol. 10 No. 4 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020244383

Abstract

Dalam industri energi, khususnya pada perusahaan seperti PT PLN (Persero), Capital Expenditure (Capex) berperan dalam pengembangan infrastruktur dan peningkatan kapasitas produksi. Memahami dampak prioritisasi Capex terhadap kinerja keuangan dan operasional perusahaan sangat penting untuk mengoptimalkan strategi investasi dan memastikan keberlanjutan finansial serta efisiensi operasional yang optimal. Penelitian ini bertujuan untuk memberikan wawasan tentang bagaimana strategi Capex dapat memengaruhi rasio keuangan utama seperti Total Asset Turnover, Return on Investment (ROI), dan Debt to Asset Ratio. Metodologi penelitian ini melibatkan penggunaan pendekatan kuantitatif dengan metode analisis regresi linear sebagai teknik utama untuk menguji hubungan antara variabel Capex dan rasio keuangan. Metode ini dipilih karena kemampuannya untuk mengidentifikasi dan mengukur hubungan antara variabel independen (Capex) dan variabel dependen (rasio keuangan), serta untuk mengevaluasi dampak prioritisasi Capex terhadap kinerja keuangan perusahaan. Data yang digunakan meliputi laporan tahunan dan laporan keuangan PT PLN dari tahun 2019 hingga 2023 yang dianalisis untuk menentukan pengaruh Capex terhadap efisiensi operasional dan struktur keuangan. Hasil analisis menunjukkan bahwa prioritisasi Capex secara signifikan meningkatkan efisiensi penggunaan aset, tercermin dalam rasio Total Asset Turnover yang lebih tinggi, sementara dampaknya terhadap ROI tidak signifikan. Selain itu, perubahan dalam Debt to Asset Ratio tidak menunjukkan perubahan yang signifikan. Penelitian ini memberikan wawasan penting mengenai efektivitas strategi investasi Capex dan implikasinya terhadap kinerja keuangan perusahaan, serta menyoroti perlunya perencanaan investasi yang lebih baik untuk mencapai hasil yang optimal dan berkelanjutan dalam konteks perusahaan energi.
Pengaruh risk profile, good corporate governance (GCG), earnings (profitability), and capital (capital adequacy), terhadap pertumbuhan laba pada bank syariah Salsabila Fadila Putri; Irni Yunita
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol. 10 No. 3 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020244423

Abstract

The development of the financial sector, particularly the banking industry, has a significant impact on the economic growth of a country. Islamic banks, as part of the financial sector, play a crucial role in supporting economic growth and financial stability. This study aims to analyze the influence of bank health levels, assessed based on Risk Profile (Profil resiko), Good Corporate Governance (GCG), Earnings (Profitability), and Capital (Capital Adequacy), on profit growth in Sharia Banks listed on the Indonesia Stock Exchange (IDX) during the period 2018-2022. Secondary data used were financial reports published by relevant Islamic banks or the Financial Services Authority (OJK) website with 4 companies as samples. Quantitative method was chosen for this paper. Limitation for this paper is only for sharia banks listed on Bursa Efek Indonesia (BEI).  First, from the test on the Influence of Risk Profile (Non Performing Loan/NPL) on Profit Growth, the results show that NPL has an insignificant negative influence on profit growth. Second, in the test on the Influence of Good Corporate Governance (GCG) on Profit Growth, although the coefficient shows a positive influence, partially GCG does not have a significant influence on the company's profit growth. Third, the test on the Influence of Rentability (Return On Asset/ROA) on Profit Growth shows that ROA has a positive influence, but is not significant on the company's profit growth. Fourth, in the test on the Influence of Capital (Capital Adequacy Ratio/CAR) on Profit Growth, although the coefficient shows a positive influence, partially CAR does not have a significant influence on the company's profit growth.The results of this research are expected to provide a better understanding of the factors influencing the profit growth of Islamic banks and their implications for the stability and growth of the Islamic financial sector, for investor to get maximal capital gain. The weakness and limitation of the study the samples are only 4 companies.
Innovative circular economy approaches in e-waste management: a case study of telkomcel timor leste Graciano Andre Damiao Maia; Ratna Lindawati Lubis; Irni Yunita
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol. 10 No. 3 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020244608

Abstract

This study evaluates the application of circular economy principles in managing e-waste at Telkomcel Timor Leste, a leading telecommunications company in the country. Timor Leste is facing increasing challenges in e-waste management due to the growing use of technological devices, which contributes to the rising volume of electronic waste. Inadequate management of e-waste poses significant environmental and health risks, including pollution and the leaching of harmful substances into the soil and water. The study uses a mixed-methods approach, including secondary data analysis and in-depth interviews with key stakeholders at Telkomcel, involving 4 respondents from various stackholder related to waste management and sustainability. The analysis focuses on Telkomcel's strategies in implementing circular economy practices, such as device refurbishment, recycling programs, and internal policies. The findings reveal that while Telkomcel has taken significant steps toward adopting a circular economy model, challenges remain, including limited infrastructure, low public awareness, and insufficient recycling facilities. Notably, Telkomcel has initiated internal policies promoting e-waste collection, repair, and reuse of devices, yet the company faces barriers in scaling these efforts. The study highlights the importance of strengthening collaboration with third-party recycling partners, expanding the recycling infrastructure, and raising public awareness through education campaigns. This research is significant in the context of the United Nations Sustainable Development Goals (SDGs), particularly SDG 12 (Responsible Consumption and Production) and SDG 13 (Climate Action), as it emphasizes the need for sustainable e-waste management practices to mitigate environmental impact and contribute to long-term resource efficiency. The study concludes with recommendations for Telkomcel to enhance its sustainability efforts by improving infrastructure, increasing public education on e-waste recycling, and advocating for stronger government regulations. These efforts are expected to support sustainable development in Timor Leste while minimizing the environmental consequences of improper e-waste disposal.
Analysis of Bankruptcy Prediction Accuracy Using the Altman Z-Score, Springate, Taffler, and Zmijewski Models in Property & Real Estate Companies Listed on the IDX (2020-2023) Marpaung, Alvin Matheus Reinhard; Yunita, Irni
INTERNATIONAL JOURNAL OF ECONOMICS AND MANAGEMENT REVIEW Vol 4 No 1 (2026): Current issue 9
Publisher : SMARTINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58765/ijemr.v4i1.374

Abstract

Purpose – This research assesses bankruptcy predictions derived from various models to identify the most accurate approach, especially for real estate companies that are publicly traded and listed on the Jakarta Stock Exchange between 2020 and 2023. It also seeks to examine the bankruptcy tendencies of each chosen company, as indicated by the respective models. Design/methodology/approach – Evaluating a company's financial stability necessitates a comprehensive analysis employing models such as the Altman, Springate, Taffler, and Zmijewski Z-score to forecast the potential hazards of future insolvency. Originality – This research assesses the bankruptcy prognosis scores of real estate firms by comparing them to actual outcomes, as demonstrated by the net losses incurred between 2020 and 2023. To select the model exhibiting the highest accuracy and the lowest error rates, Type I and Type II error analyses are conducted. Findings and Discussion – Taffler's model predicts real estate company bankruptcy best, followed by Altman Z-Score and Zmijewski, and Springate's least accurately. It recommends that enterprises continuously assess financial performance, refrain from incurring excessive debt, maintain adequate current assets to fulfill liabilities, and improve profit margins. Conclusion – This study recommends that companies perform regular financial assessments, limit reliance on debt to finance assets, maintain sufficient current assets to cover liabilities, and work on improving profit margins.
Analysis of Financial Performance Before and After the Covid Pandemic : (Case Study on the Oil Palm Plantation Industry Listed on the Indonesia Stock Exchange) Dian Novita Bukit; Irni Yunita
Jurnal Indonesia Sosial Teknologi Vol. 6 No. 1 (2025): Jurnal Indonesia Sosial Teknologi
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jist.v6i1.8788

Abstract

This research aims to examine trends and differences in the financial performance of palm oil companies listed on the Indonesia Stock Exchange, using Current Ratio, Quick Ratio, Debt to Asset Ratio, Debt to Equity Ratio, Net Profit Margin, Gross Profit Margin, Operating Profit Margin, Return on Assets, Return on Equity, Total Asset Turnover, and EBITDA Margin before,  during, and after the COVID-19 pandemic. The research employs a descriptive analysis with a quantitative approach. The sample selection utilized a purposive sampling method, and the analytical methods include financial ratio analysis, trend analysis, and mean difference analysis (Paired Sample t-test). The findings reveal significant differences in financial performance before and after the pandemic, particularly in CR, QR, NPM, GPM, OPM, ROA, and ROE ratios based on formula calculations. However, statistical testing using IBM SPSS 26 indicated no significant differences across all financial ratio indicators.
PENINGKATAN LITERASI PENGELOLAAN KEUANGAN DAN INVESTASI BERBASIS DIGITAL BAGI PEKERJA MIGRAN INDONESIA DI HONGKONG Irni Yunita; Cahyaningsih Cahyaningsih2; Palti Sitorus
The Proceeding of Community Service and Engagement (COSECANT) Seminar Vol. 3 No. 1 (2023): Prosiding COSECANT : Community Service and Engagement Seminar
Publisher : Telkom University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25124/cosecant.v3i1.7125

Abstract

Peningkatan Literasi Pengelolaan Keuangan dan Investasi Berbasis Digital Bagi Pekerja Migran Indonesia merupakan hal yang perlu diupayakan. Peningkatan literasi tersebut diwujudkan dalam kegiatan Pengabdian kepada Masyarakat (Abdimas), Kolaborasi dengan Konsulat Jenderal Republik Indonesia (KJRI) di Hong Kong. Kegiatan ini diajukan dalam upaya meningkatkan literasi keuangan dan investasi bagi Pekerja Migran Indonesia yang berada di wilayah Hong Kong. Kegiatan ini bertujuan untuk memberikan pemahaman yang lebih baik kepada Pekerja Migran Indonesia mengenai pentingnya pengelolaan keuangan yang bijaksana dan pengetahuan tentang opsi investasi yang aman dan berkelanjutan. Melalui kegiatan ini, kami berharap para Pekerja Migran Indonesia dapat memperoleh pengetahuan yang memadai untuk mengelola pendapatan mereka dengan lebih efektif, memahami risiko dan peluang investasi, serta mampu merencanakan masa depan keuangan yang lebih stabil. Pengabdian Masyarakat telah diselenggarakan pada hari Minggu, 19 November 2023 dengan peserta lebih dari 31 Pekerja Imigran Indonesia bertempat di KJRI Hongkong. Hasil kuesioner pre test dan post test terkait pemahaman materi pelatihan menunjukkan bahwa terdapat prosentase peningkatan dan penurunan pada masing2 respons pernyataan dengan menggunakan skala likert. Pada pertanyaan No.1 sd No.11 terdapat perubahan (kenaikan/penurunan) sebesar 14%, -3%, -14%, -3% dan -10%. Hal ini menunjukkan bahwa peserta pada saat post test mengalami peningkatan pemahaman terhadap konten materi pelatihan yang disampaikan.
Pemberdayaan PMI melalui Pelatihan Kewirausahaan Digital Berbasis AI di Taiwan Sugiat, Maria Apsari; Putri, Ratna Komala; Yunita, Irni
Jurnal Pengabdian Masyarakat Akademisi Vol. 5 No. 2 (2026)
Publisher : Jurnal Pengabdian Masyarakat Akademisi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/jpma.v5i2.1723

Abstract

Pekerja Migran Indonesia (PMI) di luar negeri umumnya masih menghadapi keterbatasan dalam pengembangan keterampilan kewirausahaan, sehingga ketergantungan terhadap remitansi menjadi tantangan jangka panjang bagi kemandirian ekonomi mereka. Kegiatan pengabdian masyarakat ini bertujuan untuk meningkatkan kapasitas PMI dalam kewirausahaan digital berbasis ekonomi kreatif melalui pemanfaatan teknologi digital dan kecerdasan buatan (Artificial Intelligence/AI). Program dilaksanakan secara luring pada 30 November 2025 di ASEAN Business District, Taichung, Taiwan, dengan melibatkan 50 PMI dari berbagai latar belakang pekerjaan. Metode yang digunakan meliputi workshop interaktif, diskusi, serta praktik langsung penggunaan teknologi digital sederhana dan aplikatif, seperti Canva, Gemini, ChatGPT, dan CapCut, untuk mendukung promosi usaha melalui media sosial. Hasil kegiatan menunjukkan peningkatan pemahaman peserta mengenai peluang kewirausahaan digital serta kemampuan awal dalam memanfaatkan AI sebagai alat bantu pemasaran dan pengelolaan usaha. Peserta juga mampu mengidentifikasi ide usaha yang realistis sesuai dengan kondisi dan potensi masing-masing. Kegiatan ini memberikan dampak positif berupa peningkatan kepercayaan diri dan kesiapan PMI dalam merintis usaha mandiri. Program pengabdian ini diharapkan dapat menjadi model pemberdayaan PMI berbasis teknologi yang berkelanjutan dan dapat direplikasi di wilayah lain.
Co-Authors Abdul Mukti Soma Adelia Nandira Maharani Adi Katon Pamungkas Adithya Yudha Agita Putra Pramana Agus Afrianingsih, Dwi Aisha Nur Izzati Aisha Nur Izzati Aldilla Iradianty Almira Iffa Fauzia Andini Pujasari Anggara Ramadhan Anggita Prameswari Anisah Firli Aprianto, Fadly Ayu Nur Rahmadhani Azizah, Reza Noor Bayu Aji Prasetyo Bella Salsabilla Cahyaningsih Cahyaningsih2 Damiao Maia, Graciano Andre Darussalam Darussalam Della Ferranti Della Ferranti, Della Dematria Pringgabayu Destyana, Devica Puteri Dian Novita Bukit Diva Rifayani Dwi Kurniawan, Dwi Dyah Ajeng Mulatsih Erie Febrian Fachrizal, Fiqhi Fadly Aprianto Fajar Sidiq Adi Prabowo Fajra Octrina Fiqhi Fachrizal Firmansyah, Fandi Firrisa Tsamara Munica Fitri Amanda Zuchrinata Gadis Arimbi Puspita Graciano Andre Damiao Maia Graciano Andre Damiao Maia Gushendri, Adzra Helga Engrasia Gustyana, Tieka Tri Kartika Hamudin, Piko Ihsan, TB Aria Maulana Irani, Annisa Salsabila Dwitha Jamhari Jamhari Jeffry Frans Rinaldo Silaban Kevin Krisna Khoirunnisa Az-Zahra Kishi Alandra Maghfirah Izani Desta Maria Apsari Sugiat Marpaung, Alvin Matheus Reinhard Marwa Dewi Ahdiyati Salim Mauli Permata Sari Meuthia Rahmawati Milleniasari, Poeti Annisa Muhammad Farhan Muhammad Farid Pratama Muhammad Iqbal Alamsyah Naurah Salsabila Naurah Salsabila Ramadhana Novemrian, Yandi Nuraulia, Naifah Nurhakim, Eko Sanjaya Nurwijayanti Palti Sitorus Piamalia, Novita Nur Priyambodo, Muhammad Ganang Puspita*, Gadis Arimbi Putri, Devina Dianra Putri, Salsabila Fadila Rahmawati, Meuthia Ratna Komala Putri Ratna Lindawati Lubis Ratna Lindawati Lubis Ray Burton Reza Noor Azizah Ria Ratna Ariawati Rina Indiastuti Rinaldi, Muhammad Adrian Daffa Nadino Rinaldo Silaban, Jeffry Frans Risanti, Sherly Nur Aulia Roderta Cahya Diputra Safitri Puji Lestari Sagung Desy Pratami, A.A Salma Salimah Salsabila Fadila Putri Sugiat, Maria Tiara Putri Nadiwa Trihandayani*, Deri Vanessa Eleanor Saaba Yudha, Adithya Yusoff, Yusliza Mohd