Article Per Year (5 Year)
p-Index From 2020 - 2025
1.288
P-Index
This Author published in this journals
All Journal Ideas: Jurnal Pendidikan, Sosial dan Budaya Strategic: Journal of Management Sciences Glow: Jurnal Pengabdian Kepada Masyarakat
Loist Abdi Putra
Sekolah Tinggi Ilmu Ekonomi Sultan Agung
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other

Published : 7 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 7 Documents
Search

 1 
Pengaruh Kualitas Pelayanan dan Fasilitas Kesehatan Terhadap Kepuasan Pasien BPJS Pada RSU Mina Padi Kabupaten Simalungun Efendi Efendi; Marisi Butarbutar; Loist Abdi Putra; Musa Fernando Silaen; Arrum Yolandra Yolandra
Strategic: Journal of Management Sciences Vol 2 No 1 (2022): Strategic: Journal of Management Sciences
Publisher : Program Pascasarjana (S2-Ilmu Manajemen) Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (479.071 KB) | DOI: 10.37403/strategic.v2i1.38

Abstract

Objective. The purposes of this research are: 1) To describe the quality of service, health facilities and satisfaction of BPJS patients at Mina Padi General Hospital, Simalungun Regency. 2) To determine the effect of service quality and health facilities on BPJS patient satisfaction at Mina Padi General Hospital, Simalungun Regency, either simultaneously or partially. Research Methods. The research design used in this research is library research and field research. Data collection techniques used in this research are questionnaire method, interview method and documentation method. Results. The results of the study can be concluded as follows: Service quality, health facilities are good, and patient satisfaction is also categorized as good. The results of the regression analysis are = 7.407 + 0.378 X1 + 0.364 X2, meaning that the quality of services and health facilities has a positive and significant effect on patient satisfaction. 3) The results of the correlation analysis obtained a value of r = 0.794, meaning that there is a strong and positive relationship between the quality of services and health facilities and patient satisfaction. The value of the coefficient of determination R = 0.631 means that the level of patient satisfaction can be explained by the quality of services and health facilities of 63.1%. The research hypothesis H0 is rejected, meaning that the quality of services and health facilities has a positive and significant effect on BPJS patient satisfaction at Mina Hospital in Simalungun Regency, either simultaneously or partially. Conclusion. To create a good quality of service, Mina Padi General Hospital in Simalungun Regency should increase the number of inpatient rooms so that sick patients can be treated immediately and receive incentive treatment from medical personnel. To improve health facilities at Mina Padi General Hospital, Simalungun Regency, it is better to increase the number of specialist doctors so that patients who need treatment can be handled immediately. And so that patients feel comfortable, the hospital should be able to overcome the smell of waste. To create patient satisfaction, it is recommended that Mina Padi Hospital, Simalungun Regency, need to increase the supply of medicines needed by BPJS patients.
Pengaruh Kualitas Pelayanan Terhadap Loyalitas Pelanggan Dengan Kepuasan Pelanggan Sebagai Variabel Intervening Pada Bengkel Anugrah Perumnas Batu Enam Mella Mulia Lestari; Darwin Lie; Efendi Efendi; Fitria Halim; Juan Anastasia Putri; Christine Loist; Loist Abdi Putra
Strategic: Journal of Management Sciences Vol 1 No 1 (2021): Strategic: Journal of Management Sciences
Publisher : Program Pascasarjana (S2-Ilmu Manajemen) Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (603.81 KB) | DOI: 10.37403/strategic.v1i1.4

Abstract

Objektif. Penelitian ini dilakukan dengan menggunakan desain penelitian perpustakaan dan penelitian lapangan. Jenis data yang digunakan dalam penelitian ini adalah data kualitatif dan data kuantitatif. Subtansi dari riset ini adalah untuk mengetahui pengaruh kualitas pelayanan terhadap loyalitas pelanggan dengan menggunakan kepuasan sebagai variabel intervening pada Bengkel Anugrah Perumnas Batu Enam Metode Riset. Pengumpulan data dilakukan melalui penggunaan kuesioner, wawancara dan dokumen. Populasi yang digunakan dalam penelitian ini adalah 39 orang. Teknik analisis yang digunakan adalah pengujian hipotesis klasik, analiisis deskripsi kuwalitatif daan deskripsi kuantitatif, regresi linier sederrhana, analisiis koefisien dan koefisien determinasi, serta pengujian hipotesis. Hasil. Kualitas pelayanan yang baik, kepuasan konsumen yang memuaskan dan loyalitas konsumen yang tinggi. 2. Kualitas layanan berdampak positif terhaadap keepuasan pelanggan. Ada pengaaruh poisitif antaraaa kepuwasan pelanggaan dan loyalitas pelanggan. Ada hubungan yang kuat dan positif antara kualitas layanan dan kepuasan pelanggan. Kesimpulan. Ada hubuungan yang kuat dann posiitif antara kepuasan pelanggan dan loyaalitas pelanggan. Dengan asumsi hasil H0 ditolak, artinya kualitas layanan secara simultan atau sebagian sebagai variabel perantara berpengaruh positif dan signifikan terhadap loyalitas pelanggan dan kepuasan pelanggan.
Pengaruh Persepsi Konsumen Dan Keputusan Pembelian Terhadap Kepuasan Konsumen Pada PT Garuda Makmur Sentosa Pematangsiantar Darwin Lie; Sisca Sisca; Sherly Sherly; Loist Abdi Putra; Andro Alex Chandra
Strategic: Journal of Management Sciences Vol 1 No 3 (2021): Strategic: Journal of Management Sciences
Publisher : Program Pascasarjana (S2-Ilmu Manajemen) Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (686.843 KB) | DOI: 10.37403/strategic.v1i3.25

Abstract

Objective. The purpose of this research is: To know the description of consumer perceptions, purchasing decisions, and consumer satisfaction at PT Garuda Makmur Sentosa Pematangsiantar. To determine the effect of consumer perceptions and purchasing decisions on consumer satisfaction at PT Garuda Makmur Sentosa Pematangsiantar. Research Methods. The research design used in writing this research is library research and field research. Data collection techniques used in this research are questionnaire method, interview method and documentation method. Results. Consumers agree with their perceptions, purchase decisions are good, and customer satisfaction is satisfied. The results of the regression analysis are = 8.302 + 0.448 X1 + 0.400 X2, meaning that consumer perceptions and purchasing decisions have a positive and significant effect on consumer satisfaction. The results of the correlation analysis obtained a value of r = 0.789, meaning that there is a strong and positive relationship between consumer perceptions and purchasing decisions with consumer satisfaction. The value of the coefficient of determination R = 0.623 means that the level of consumer satisfaction can be explained by consumer perceptions and purchasing decisions of 62.3%. The research hypothesis H0 is rejected, meaning that consumer perceptions and purchasing decisions have a positive and significant effect on consumer satisfaction at PT Garuda Makmur Sentosa Pematangsiantar either simultaneously or partially. Conclusion. The results of the qualitative descriptive analysis on perceptions both in terms of selective attention, selective distortion and selective retention got an average value of 3.85. Then the highest average value of 4.20 for the dimension of selective attention with an indicator of paying attention to banners. While the lowest average value is 3.27 on the selective retention dimension with indicators of previous experience and beliefs about product quality. The results of qualitative descriptive analysis on purchasing decisions both in terms of identifying the problem of needs, seeking information, evaluating alternatives, purchasing decisions, and post-purchase behavior got an average value of 3.96. Then the highest average value of 4.23 on the dimensions of purchasing decisions with indicators of consumer confidence. While the lowest average value of 3.17 on the dimensions of purchasing decisions with indicators of consumer decisions. The results of qualitative descriptive analysis on consumer satisfaction in terms of product and service quality, price structure, convenience of procedures, and consumer support got an average score of 3.96. The highest average value is 4.30 on the dimensions of product and service quality with product completeness indicators and also on the convenience dimension of procedures with service procedures indicators with the highest average value of 4.30. While the lowest average value is 3.27 on the dimension of consumer support with indicators of the speed of service provided and handling of complaints submitted.
Behavioral Intention Constituent Analysis of QRIS Digital Payment Tools in MSMEs in Pematangsiantar City Novita Butarbutar; Ernest Grace; Loist Abdi Putra; Christine Loist; Acai Sudirman
Ideas: Jurnal Pendidikan, Sosial dan Budaya Vol 8 No 4 (2022): Ideas: Pendidikan, Sosial, dan Budaya (November)
Publisher : Ideas Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32884/ideas.v8i4.1023

Abstract

The main goal of this study is to examine the variables that affect MSMEs in Pematangsiantar City s behavioral intention to utilize the QRIS digital payment instrument. A causal quantitative research strategy was used in this study. 250 SMEs served as the study s sample population. Partial Least Squares is the technique used for data analysis (PLS). The statistical program Smartpls 3.0 is used by the data analysis test tool. The results of this study conclude performance expectancy and social influence have a positive but not significant effect on behavioral intention. This study also concludes that effort expectancy, hedonic motivation, trust, lifestyle compatibility, and habit positively and significantly affect behavioral intention. The managerial implications of this research mention that habit and trust are the main factors for MSME actors to adopt payment systems with QRIS. This of course can be used as a recommendation for QRIS providers to improve the performance of several QRIS platforms in the form of increasing security features, so that this will foster a sense of comfort and high trust from users to use and recommend QRIS to others.
Pengaruh Profesionalisme dan Motivasi Terhadap Kinerja Karyawan Pada PT Perkebunan Nusantara IV Unit Kebun Sidamanik Efendi Efendi; Robert Tua Siregar; Loist Abdi Putra; Sudung Simatupang; Suci Fadhila
Strategic: Journal of Management Sciences Vol 3 No 1 (2023): Strategic: Journal of Management Sciences
Publisher : Program Pascasarjana (S2-Ilmu Manajemen) Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37403/strategic.v3i1.91

Abstract

Objektif. Tujuan penelitian ini yakni, Mengetahui gambaran profesionalisme, motivasi, dan kinerja karyawan pada PT Perkebunan Nusantara IV Unit Kebun Sidamanik. Selanjutnya, mengetahui pengaruh profesionalisme dan motivasi terhadap kinerja karyawan pada PT Perkebunan Nusantara IV Unit Kebun Sidamanik baik secara simultan maupun parsial. Metode Riset. Desainnya yakni penelitian kepustakaan dan lapangan. Populasinya yakni seluruh karyawan pada PTPN IV Unit Kebun Sidamanik berjumlah 45 orang. Jenis datanya yakni data kualitatif dan kuantitatif. Sumber datanya yakni data primer dan sekunder. Penghimpunan data melalui kuesioner, wawancara dan dokumentasi. Uji instrumen dengan uji validitas dan reliabilitas. Teknik analisis data meliputi uji normalitas, analisis deskriptif kualitatif dan kuantitatif. Hasil. Profesionalisme, motivasi dan kinerja karyawan sudah baik. Terdapat pengaruh yang positif antara profesionalisme dan motivasi terhadap kinerja karyawan baik secara simultan maupun parsial. Terdapat hubungan yang kuat dan positif antara profesionalisme dan motivasi dengan kinerja pegawai baik secara simultan maupun parsial. Kemudian tinggi rendahnya kinerja karyawan dapat dijelaskan oleh profesionalisme dan motivasi baik secara simultan maupun parsial. Kesimpulan. Hasil analisis deskriptif kualitatif tentang profesionalime memperoleh tolak ukur baik. Taraf rataan tertinggi pada aspek kompetensi dengan parameter pengetahuan. Nilai terendah berada pada aspek tanggung jawab dengan parameter tepat waktu. Hasil analisis deskriptif kualitatif tentang motivasi memperoleh tolak ukur baik. Taraf rataan tertinggi pada aspek kebutuhan rasa aman dengan parameter rasa aman dari pemutusan hubungan kerja. Nilai terendah berada pada aspek kebutuhan hubungan sosial dengan parameter hubungan dengan rekan kerja. Hasil analisis deskriptif kualitatif tentang kinerja karyawan memperoleh tolak ukur baik. Taraf rataan tertinggi pada aspek kepuasan kerja dengan parameter gaji yang dilakukan perusahaan. Nilai terendah berada pada aspek kedisiplinan dengan parameter tingkat kehadiran.
DIGITAL MARKETING BASED MODEL OF ULOS WEAVER IN PEMATANG SIANTAR CITY TO SUPPORT LAKE TOBA TOURISM DESTINATIONS Robert Tua Siregar; Darwin Lie; Christine Loist; Loist Abdi Putra; Yansen Siahaan
Glow: Jurnal Pengabdian Kepada Masyarakat Vol. 3 No. 1 (2023): Glow: Jurnal Pengabdian Kepada Masyarakat
Publisher : Program Studi Magister Ilmu Manajemen Sekolah Tinggi Ilmu Ekonomi Sultan Agug

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37403/glow.v3i1.137

Abstract

Based on the results of interviews with several weavers, it is known that there are obstacles in developing the ulos craft business that they run. This problem has an impact on the process of making ulos and marketing of ulos which is not optimal. Given the importance of the existence of ulos cloth in supporting the development of Lake Toba tourism and increasing the financial economy of ulos weavers, it is necessary to provide training and assistance to weaving groups in developing ulos handicrafts. The implementation method uses the Participatory Rural Appraisal (PRA) model which emphasizes community involvement in all activities starting from planning, implementing, and evaluating program activities. The output of this service includes increasing partner empowerment which includes increasing knowledge, increasing skills, product quality improvement, product quantity increase, production capacity increase, turnover number increase, management capability improvement, profit increase and standardized product improvement. In accordance with the results of interviews after the implementation of community service activities, it is known that the understanding of Ulos UKM players regarding the use of digital marketing has increased by 95%.
COUNSELING ON THE PREPARATION OF FINANCIAL REPORTS AS A FORM OF EMPOWERMENT FOR MSMEs IN THE CITY OF PEMATANG SIANTAR Christine Loist; Loist Abdi Putra; Marthin Hutler Ambarita; Boo Wang; Uppaliry Suma
Glow: Jurnal Pengabdian Kepada Masyarakat Vol. 3 No. 2 (2023): Glow: Jurnal Pengabdian Kepada Masyarakat
Publisher : Program Studi Magister Ilmu Manajemen Sekolah Tinggi Ilmu Ekonomi Sultan Agug

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37403/glow.v3i2.139

Abstract

The city of Pematangsiantar also has industrial sectors, both small, medium and even large scale, and trade centers, both traditional and modern markets. The results of the initial survey found in the field when conducting research on the community beforehand, illustrated that several business actors who were categorized as MSMEs had not been systematically recorded so that problems that occurred in the field such as the lack of knowledge of business actors on how to grow their businesses, difficulty distributing products, lack of innovation products, lack of branding and lack of optimal online marketing cannot be optimally addressed because there is no real data available regarding the number of business actors, especially those categorized as MSMEs. The implementation method uses the Participatory Rural Appraisal (PRA) model which emphasizes community involvement in all activities starting from planning, implementing, and evaluating program activities. In accordance with the results of interviews after the implementation of community service activities, it is known that the understanding of MSME actors regarding the preparation of financial reports has increased by 90%. Counseling on the preparation of financial reports as a form of empowerment for MSMEs in Pematang Siantar City is one of the efforts to improve the quality of MSMEs and encourage economic growth in Pematang Siantar City.
Co-Authors Acai Sudirman Andro Alex Chandra Arrum Yolandra Yolandra Boo Wang Butarbutar, Marisi Butarbutar, Novita Christine Loist Darwin Lie Efendi Efendi Efendi, Efendi Ernest Grace Fitria Halim Juan Anastasia Putri Marthin Hutler Ambarita Mella Mulia Lestari Musa Fernando Silaen Robert Tua Siregar Sherly Sherly Simatupang, Sudung Sisca Sisca Suci Fadhila Uppaliry Suma Yansen Siahaan