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Analysis of e-Service Quality, e-Trust, Promotion, e-Customer Satisfaction, and e-Customer Loyalty of Flip Application Customers in the Special Region of Yogyakarta Prasetyo, Edo Budi; Oetomo, Hadi; Liestyana, Yuli; Sukarno, Agus; Sutanto, Hery
Journal of International Conference Proceedings Vol 6, No 6 (2023): 2023 WIMAYA Yogyakarta Proceeding
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jicp.v6i6.2642

Abstract

This research aims to find the effect of service quality, e-trust, and promotion on customer loyalty mediated by e-customer satisfaction with the Flip application in the Special Region of Yogyakarta. This research uses purposive sampling techniques. The number of samples used in this research was 105 respondents. The data analysis tool used in this research is Partial Least Square (PLS). The results in this study are (1) e-service quality positively affects customer satisfaction, (2) e-service quality positively affects customer loyalty, (3) e-trust positively affects customer satisfaction, (4) e-trust positively affects customer loyalty, (5) promotion positively affects customer satisfaction (6) e-customer satisfaction positively affects customer loyalty (7) e-service quality positively affects customer loyalty through e-customer satisfaction (8) e-trust positively affects customer loyalty through e-customer satisfaction (9) promotion positively affects customer loyalty through e-customer satisfaction. The research team suggests that Flip companies pay more attention to e-service quality through several indicators, such as improving the application to avoid frequent errors, compensating users if an application system error occurs during transactions, and providing better service assistance contacts.
Product Quality dan Price Terhadap Purchase Decision Pakaian Thrifting Dengan Brand Image Sebagai Variabel Intervening Sukarno, Agus; Lestari, Rina Ika; Hadioetomo, Hadioetomo; Sutanto, Hery; Herliato, Didit
JURNAL EMA (Ekonomi Manajemen Akuntansi) Vol 9, No 2 (2024): DESEMBER
Publisher : Universitas Merdeka Pasuruan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51213/ema.v9i2.457

Abstract

Dalam beberapa tahun terakhir, tren thrifting sedang digemari oleh kalangan anak muda. Akibat dari meningkatnya tren thrifting tersebut, semakin banyak pelaku usaha yang mengambil peluang bisnis dari fenomena tersebut. Penelitian ini dilakukan dengan tujuan untuk mengetahui pengaruh kualitas produk dan harga terhadap keputusan pembelian, apakah berpengaruh langsung atau tidak langsung melalui brand image. Penelitian ini dilakukan menggunakan metode kuantitatif. Teknik pengambilan sampel menggunakan metode purposive sampling. Populasi yang digunakan yakni Gen Z di DIY yang pernah melakukan pembelian pakaian thrifting. Jumlah sampel yang dipakai pada penelitian ini sebanyak 100 responden. Teknik pengambilan data menggunakan kuesioner online yang disebarkan melalui media sosial. Data yang telah dikumpulkan selanjutnya diolah menggunakan SmartPLS 4.0. Hasil penelitian ini ditemukan bahwa kualitas produk, harga, dan brand image secara positif dan signifikan berpengaruh secara langsung terhadap keputusan pembelian. Selain itu, kualitas produk dan harga terbukti secara positif dan signifikan berpengaruh terhadap keputusan pembelian melalui brand image sebagai variabel yang memediasi hubungan antar kedua variabel X dengan variabel Y.
The Influence of Market Timing Ability, Stock Selection Skill, Fund Age, and Fund Size on The Performance of Sharia Mutual Funds Sukarno, Agus; Oetomo, Hadi; Sutanto, Hery; Liestyana, Yuli; Herlianto, Didit
Equator Journal of Management and Entrepreneurship (EJME) Vol 13, No 2 (2025): Equator Journal of Management and Entrepreneurship
Publisher : Universitas Tanjungpura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26418/ejme.v13i2.90893

Abstract

 This study aims to analyze the effect of Market Timing Ability, Stock Selection Skill, Fund Age, and Fund Size on the Performance of Sharia Equity Mutual Funds for the period January 2021 to December 2024. This type of research uses a quantitative approach. The research sample used was Islamic stock mutual funds that were active from January 2021 to December 2024 totaling 22 stock Islamic mutual funds. Samples were taken using purposive sampling method with various sampling criteria. The research data were analyzed using multiple linear regression analysis, as well as the research method using the classical assumption test, and hypothesis testing t and F. The results of hypothesis testing show that Market Timing Ability, Stock Selection Skill, Fund Age, and Fund Size have a joint effect on performance. Sharia Equity Mutual Funds for the 20121-2024 period, Market Timing Ability has no effect on the Performance of Sharia Equity Mutual Funds for the 2021-2024 period, Stock Selection Skill has no effect on the Performance of Sharia Equity Mutual Funds for the 2021-20224 period, Fund Age has no effect on the Performance of Sharia Equity Mutual Funds for the 2021-2024 period, Fund Size has no effect on the Performance of Sharia Equity Mutual Funds for the 2021-2024 period.
The Influence of E-Service Quality, E-Wom and Discounts on Transportation Ticket Purchase Decisions or Accommodation Booking Services on Traveloka Users Dewantra, Nicholas Naufal; Sukarno, Agus; Oetomo, Hadi
JURNAL EMA (Ekonomi Manajemen Akuntansi) Vol 10, No 1 (2025): JUNI
Publisher : Universitas Merdeka Pasuruan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51213/ema.v10i1.575

Abstract

The development of the world of information and communication technology (ICT) has brought profound changes to various aspects of human life. These changes are not only limited to the way we communicate or access information, but also include major transformations in industry and other economic sectors. One sector that has been greatly affected by ICT advancements is transportation, tourism and hospitality. These industries are experiencing drastic changes in the way services are delivered and received by consumers.This study aims to analyze the effect of E-Service Quality, E-Wom and Discounts on Purchasing Decisions on transportation and accommodation for traveloka customers. The sample population in this study were all traveloka customers with purposive sampling method by distributing questionnaires online and offline by utilizing google form and managed to get 109 respondents. The analytical methods used in this study are validity test, reliability test, multiple linear regression analysis, hypothesis testing consisting of f test and t test, and the coefficient of determination using SPSS 30 software. This study concludes that E-Service Quality and Discounts have a positive and significant effect on traveloka consumer purchasing decisions. Meanwhile, E-WOM has no significant effect on traveloka consumer purchasing decisions.
Likuiditas, Profitabilitas, Dan Pertumbuhan Penjualan Terhadap Struktur Modal Nursyahbani, Lidya; Sukarno, Agus
JURNAL EMA (Ekonomi Manajemen Akuntansi) Vol 8, No 1 (2023): JUNI
Publisher : Universitas Merdeka Pasuruan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51213/ema.v8i1.319

Abstract

Penelitian ini bertujuan untuk mengetahui dan menganalisis pengaruh likuiditas, profitabilitas, dan pertumbuhan penjualan terhadap struktur modal pada perusahaan makanan dan minuman yang terdaftar di bursa efek indonesia periode 2018 2021. Metode peneilitian yang digunakan adalah kuantitatif asosiatif. Populasi dalam penelitian ini sebanyak 21 perusahaan makanan dan minuman yang terdaftar di Bursa Efek Indonesia periode 2018-2021. Sampel yang digunakan dalam penelitian ini berjumlah 21 perusahaan dengan menggunakan metode sensus/sampling total. Teknik pengumpulan data menggunakan metode dokumentasi dengan data yang digunakan merupakan data sekunder yang diperoleh dari website Bursa Efek Indonesia dan website perusahaan. Teknik analisis yang digunakan adalah regresi linier berganda dengan menggunakan SPSS 25. Hasil penelitian menunjukkan bahwa: (1) likuiditas, profitabilitas, dan pertumbuhan penjualan secara bersama-sama berpengaruh positif terhadap struktur modal, (2) likuiditas berpengaruh negatif terhadap struktur modal, (3) profitabilitas berpengaruh negative terhadap struktur modal, (4) pertumbuhan penjualan tidak berpengaruh terhadap struktur modal.
Faktor Yang Mempengaruhi Financial Management Behavior Pada Mahasiswa Manajemen UPN "Veteran" Yogyakarta Purnama, Sigit; Hikmah, Khoirul; Sukarno, Agus
JURNAL EMA (Ekonomi Manajemen Akuntansi) Vol 7, No 2 (2022): DESEMBER
Publisher : Universitas Merdeka Pasuruan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47335/ema.v7i2.121

Abstract

Financial management behavior (FMB) menjadi sangat penting pada saat konsumerisme tinggi dan perekonomian sedang tidak stabil. FMB memiiki peran yang penting karena dapat digunakan sebagai sarana perencanaan, penganggaran, dan pengelolaan dana individu sehari-hari. Dengan memiliki FMB yang baik maka dapat meningkatkan kesejahteraan finansial di masa yang akan dating. Penelitian ini bertujuan untuk menganalisis pengaruh financial literacy, financial attitude, parental income, dan parental education terhadap FMB pada mahasiswa manajemen angkatan 2018, 2019, dan 2020 UPN “Veteran” Yogyakarta. Metode penelitian yang digunakan dalam penelitian ini adalah metode kuantitatif. Populasi dalam penelitian ini adalah mahasiswa manajemen angkatan 2018, 2019, dan 2020. Metode pengumpulan data dengan menggunakan kuesioner online. Metode pengambilan sampel yang digunakan adalah accidental sampling. Alat analisis yang digunakan adalah metode deskriptif dan kuantitatif dengan menggunakan regresi linier berganda dengan bantuan program SPSS versi 25. Penelitian ini menemukan bahwa (1) terdapat pengaruh literasi keuangan, sikap keuangan, pendapatan orang tua, dan pendidikan orang tua terhadap FMB (2) tidak ada pengaruh literasi keuangan terhadap FMB (3) terdapat pengaruh sikap keuangan terhadap FMB (4) tidak ada pengaruh pendapatan orang tua terhadap FMB (5) tidak ada pengaruh pendidikan orang tua terhadap FMB. Hasil penelitian ini diharapkan dapat menjadi masukan bagi berbagai pihak yang terkait tentang apa saja variabel yang mempengaruhi financial management behavior.
Sosialisasi dan Pelatihan Penerapan Prinsip Keselamatan dan Kesehatan Kerja (K3) pada Petani Penyadap Getah Pinus Desa Srigading Kecamatan Lawang Kabupaten Malang Sukarno, Agus; Sulastri, Sri; Akbar, M. Taufik; Ferdian, Muh. Agus
Jurnal ABM Mengabdi Vol 12 No 1 (2025): Juni
Publisher : STIE Malangkucecwara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31966/jam.v12i1.1578

Abstract

Pine resin tapping activities carried out by the farming community in Srigading Village, Lawang District, Malang Regency, East Java have been carried out for generations, so they do not pay much attention to aspects of Occupational Safety and Health (K3). Pine resin tappers usually do not use personal protective equipment when working. If work practices like this are pursued continuously and for generations, there will be an increase in the number of deaths and accidents due to work at the pine plantation site. So it is necessary to do socialization and training. This activity aims to provide training and counseling on hazards, risks and ways to prevent occupational diseases and accidents in pine plantations. So that pine resin tappers can carry out pine resin tapping activities safely and healthily and avoid the risk of occupational diseases and accidents. This activity succeeded in increasing the level of knowledge of farmers about the dangers and risks of working in pine plantations and how to prevent them. The farmers who attended practiced directly how to use personal protective equipment, so that farmers' understanding increased. The evaluation results show that the increase in knowledge of pine tappers in the form of socialization and training on the principles of implementing Occupational Safety and Health by 51%
The Influence Capital Structure, Liquidity, Dividend policy, and Profitability to Firm Value Sriyanto, Edi; Hikmah, Khoirul; Sukarno, Agus
Indikator: Jurnal Ilmiah Manajemen dan Bisnis Vol 9, No 3 (2025)
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/indikator.v9i3.34149

Abstract

This study aims to examine the effect of capital structure, liquidity, dividend policy, and profitability on firm value. The research employs a quantitative approach using secondary data obtained from the financial statements of companies listed on the LQ45 Index of the Indonesia Stock Exchange. A purposive sampling technique was applied, resulting in 70 firm-year observations from 2020 to 2024. The data were analyzed using multiple linear regression with SPSS 20. The findings reveal that capital structure, liquidity, dividend policy, and profitability jointly have a significant impact on firm value. However, capital structure individually shows no significant effect. In contrast, liquidity, dividend policy, and profitability each demonstrate a positive and significant influence on firm value. These results suggest that firms can enhance their value by improving financial performance, particularly through maintaining adequate liquidity, implementing consistent dividend policies, and increasing profitability.
Penerapan Regulasi Emosi Pada Anak PAUD Melalui Lokakarya Daring Guru PAUD Aisyiyah Papua Fadjaritha, Feby; Sukarno, Agus; Hertanto, Adi; Wahyu Istiqomah, Intan; Purwandari, Eny
Aksiologiya: Jurnal Pengabdian Kepada Masyarakat Vol 7 No 3 (2023): Agustus
Publisher : Universitas Muhammadiyah Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30651/aks.v7i3.12039

Abstract

Regulasi Emosi bagi anak PAUD menjadi salah satu indikator pembelajaran dalam kurikulum PAUD. Guru diharapkan dapat memberikan pengalaman belajar menarik dalam penanaman karakter regulasi emosi pada anak. Berbagai macam metode pembelajaran dan penanaman karakter bagi anak PAUD, salah satu yang terbukti efektif dan menyenangkan bagi anak adalah metode berkisah. Program pengabdian masyarakat ini bertujuan untuk memberikan pengetahuan tentang regulasi emosi dan penusunan satuan pembelajaran serta aplikasi tekhnik berkisah dalam menanaman regulasi emosi ala Rasulullah. Menggunakan metode lokakarya/workshop dalam jaringan dengan fasilitas aplikasi Zoom Meeting. Peserta merupakan guru PAUD A’isyiyah Bustanul Athfal dari 7 Kota/Kabupaten seluruh Papua yang berada di bawah arahan Majelis DIKDASMEN PWA Papua dengan keseluruhan peserta sebanyak 52 orang. Kegiatan dilaksanakan selama dua hari dengan tiga materi lokakarya, pengerjaan kertas kerja dan demonstrasi metode berkisah yang diikuti oleh 7 perwakilan peserta. Hasil dari lokakarya ini, selain terdapat peningkatan pengetahuan tentang regulasi emosi ala Rasulullah, guru menyusun satuan pembelajaran berkaitan dengan regulasi emosi dan dapat mempraktikkan penanaman regulasi emosi dengan tehnik berkisah.
Survival Analysis: The Impact of Key Factors on Financial Distress and Longevity of Real Estate Firms Listed on the Indonesia Stock Exchange Ambarwati, Sri Dwi Ari; Haryono, Slamet Trisno; Fatmayuni, Ida Ayu; Nusanto, Gunawan; Sukarno, Agus
The Indonesian Accounting Review Vol. 15 No. 1 (2025): January-June 2025
Publisher : Universitas Hayam Wuruk Perbanas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14414/tiar.v15i1.4917

Abstract

This study uses a quantitative approach to examine the factors influencing financial distress among companies in the Property Sector listed on the Indonesia Stock Exchange (IDX) from 2014 to 2023. The research focuses on four key financial ratios: Return on Equity (ROE), Current Ratio (CR), Debt to Assets Ratio (DTA), and Total Assets Turnover (TATO), with inflation included as a moderating variable. A purposive sampling method was used to select 36 companies for the study. Survival analysis was conducted using STATA software to analyzed the data. The results reveal that ROE has a significant negative effect on financial distress, indicating that higher ROE reduces the likelihood of financial distress. In contrast, CR has a significant positive effect, suggesting that a higher current ratio is associated with increased financial distress. DTA and TATO were found to have no significant impact on financial distress. Additionally, inflation was found to moderate the relationship between ROE and financial distress, worsening financial distress when ROE is poorly managed. However, inflation does not significantly affect CR, DTA, or TATO. These findings emphasize the importance of efficient financial management, particularly concerning ROE, and the role of inflation in influencing financial distress.