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Prodi Administrasi Publik,Universitas Tadulako, Indonesia
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Quality of Academic Services: A Phenomenological Study at the Bureau of Academic and Student Affairs Munari Munari; Mohamad Irfan Mufti; Abd. Hakim; Muh. Zainuddin Badollahi; Telly Hetty Isje Kondoj
Journal La Edusci Vol. 6 No. 6 (2025): Journal La Edusci
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallaedusci.v6i6.2858

Abstract

This study investigates the quality of academic services at the Bureau of Academic, Student Affairs, and Planning (BAKP) of Tadulako University in Palu. The research uses a qualitative phenomenological approach to explore how academic services are delivered and perceived by students, focusing on five key dimensions: reliability, assurance, physical evidence (tangibles), empathy, and responsiveness. Data were collected through interviews, observations, and documentation from both students and administrative staff. The findings reveal a range of issues that hinder optimal service delivery, including long waiting times, lack of punctuality, inadequate infrastructure, insufficient responsiveness, and undertrained personnel. Students often face delays and miscommunications due to bureaucratic inefficiencies and limited access to information. Moreover, the physical environment, such as cramped waiting areas and poor air conditioning, contributes to user dissatisfaction. Although Standard Operating Procedures (SOPs) are in place, they are not consistently implemented or publicly displayed, further complicating the service process. Officers acknowledge constraints such as understaffing and technical challenges, including frequent network disruptions. Despite efforts to improve services via online platforms, many processes still require manual handling, reducing efficiency and service satisfaction. The study concludes that academic service quality at BAKP requires strategic improvements in human resources, infrastructure, and digital integration to meet students’ expectations and support the university’s academic reputation.
Manajemen Pembatasan Penggunaan Kemasan Plastik Sekali Pakai Di Kota Palu Nurfadilla, Ellis; Munari; Firmansyah, Andi Maman; Nurhannis
JPS: Journal of Publicness Studies Vol 3 No 02 (2026): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22487/2f7q2277

Abstract

This study aims to determine the Management of Restrictions on the Use of Single-Use Plastic Waste in Palu City. This study uses a qualitative descriptive method. The theory used in this study is Henry Fayol's theory 1954. Based on the results of the study, it shows that the Management of Restrictions on the Use of Single-Use Plastic Packaging in Palu City cannot be said to be running well. although in the planning aspect the Palu city government and the Environmental Service have prepared strategic plans and plastic waste reduction programs. The Organizing aspect has not been optimal due to limited resources and inadequate facilities and infrastructure. Commanding is also not optimal because the provision of incentive support for those on duty in the field is lacking, which has an impact on the performance of officers in addition to the dissemination of information only focused on social media. The Coordinating aspect has been carried out through monthly internal meetings and communication media, but it also needs to be improved socialization to the community. The Controlling aspect has been monitored directly in the field, but it is not evenly distributed So there are some business actors who still use plastic bags.
Penguatan Kapasitas Pokdarwis dalam Penerapan Sapta Pesona dan Cleanliness, Health, Safety, and Environment Sustainability (CHSE) di Desa Wisata Towale Munari Munari
JURNAL AKADEMIK PENGABDIAN MASYARAKAT Vol. 4 No. 3 (2026): Mei
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/japm.v4i4.11622

Abstract

Desa Wisata Towale di Sulawesi Tengah memiliki potensi wisata bahari dan budaya yang besar, namun optimalisasinya masih terkendala oleh keterbatasan kapasitas Kelompok Sadar Wisata (Pokdarwis) dalam pengelolaan destinasi yang memenuhi standar tata pamong pariwisata modern. Pengabdian masyarakat ini bertujuan untuk menguatkan kapasitas Pokdarwis melalui pelatihan dan pendampingan penerapan prinsip Sapta Pesona serta standar Cleanliness, Health, Safety, and Environment Sustainability (CHSE). Metode pelaksanaan yang digunakan berbasis pada pendekatan Community-Based Tourism (CBT) dan edukasi interaktif partisipatif (andragogi) melalui tiga tahapan: audit kesiapan, workshop klinis, dan pendampingan implementasi lapangan. Kegiatan ini diikuti oleh 25 peserta aktif dari pengurus Pokdarwis dan tokoh pemuda Desa Towale. Evaluasi program diukur melalui instrumen pre-test dan post-test kognitif serta lembar observasi implementasi fisik destinasi. Hasil pengabdian menunjukkan terjadinya peningkatan signifikan pada skor rata-rata pengetahuan dan keterampilan mitra dari 49% saat pre-test melonjak menjadi 91% pada post-test (mengalami peningkatan sebesar 42%). Output riil dari pengabdian ini adalah tersusunnya draf SOP sanitasi dan keselamatan destinasi, pengadaan fasilitas CHSE kit, serta penataan zonasi Sapta Pesona yang ramah wisatawan. Pengabdian ini menyimpulkan bahwa penguatan kapasitas kelembagaan lokal secara terstruktur merupakan determinan utama bagi terwujudnya pariwisata pedesaan yang tangguh, aman, dan berkelanjutan.
Co-Authors Abd. Hakim Ariadisalam Cante, Slamet Riadi Daswati Daswati Facrul Reza Firmansyah, Andi Maman Fitriyah, Tsamrotul Galuh Chandra Kirana Intam Kurnia khusnul khotimah Mashuri H. Tahili Moh. Irfan Mufti Mohamad Irfan Mufti Mohammad Riski Borman Muh. Zainuddin Badollahi mukarramah Mustainah Mappatoba Nasir Manggasing Nasir Mangngasing Nasrullah Nasrullah Nawawi Natsir Nurfadilla, Ellis Nurhannis Rahmawati Halim Rifai, Mohamad Syarif Permana Salingkat Telly Anggreani Telly Hetty Isje Kondoj