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All Journal CommIT (Communication & Information Technology) Prosiding SNATIF Teknik dan Ilmu Komputer JURNAL PASTI (PENELITIAN DAN APLIKASI SISTEM DAN TEKNIK INDUSTRI) Journal of Engineering and Technological Sciences Binus Business Review Industria: Jurnal Teknologi dan Manajemen Agroindustri Jurnal Sistem dan Manajemen Industri JRSI (Jurnal Rekayasa Sistem dan Industri) Jurnal Teknik Industri: Jurnal Keilmuan dan Aplikasi Teknik Industri JMM (Jurnal Masyarakat Mandiri) JIEMS (Journal of Industrial Engineering and Management Systems) ComTech: Computer, Mathematics and Engineering Applications IJIES (International Journal of Innovation in Enterprise System) Business Management Journal Program Studi Manajemen Abdimas: Jurnal Pengabdian Masyarakat Universitas Merdeka Malang Journal of Industrial Engineering and Operation Management (JIEOM) Charity : Jurnal Pengabdian Masyarakat Action Research Literate (ARL) Jurnal PkM MIFTEK JURNAL TEKNIK INDUSTRI eProceedings of Engineering Community Service Seminar and Community Engagement (COSECANT) Metris: Jurnal Sains dan Teknologi Jurnal Pengabdian Masyarakat dan aplikasi Teknologi Journal of Production, Enterprise, and Industrial Applications
Dino Caesaron
Telkom University
Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Social Sciences Transportation Other

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Journal : JURNAL TEKNIK INDUSTRI

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Analysis of Mental Workload In Remote Graphic Designers In West Java Using The Nasa-TLX Method Sentosa, Muhammad Aqilla Khalafazka Sentosa; Caesaron, Dino Caesaron; Canny, Susmitha Canny; Daliana, Nadia Daliana
JURNAL TEKNIK INDUSTRI Vol. 15 No. 2 (2025): July 2025
Publisher : Jurusan Teknik Industri, Fakultas Teknologi Indusri Universitas Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/jti.v15i2.23065

Abstract

The COVID-19 pandemic has accelerated the adoption of remote work systems, especially in creative industries such as graphic design. While remote work offers flexibility, it also increases mental workload due to multitasking, social isolation, and time pressure. This study aims to evaluate the mental workload of remote graphic designers in West Java, Indonesia, using the NASA-Task Load Index (NASA-TLX) approach combined with cognitive ergonomics. The region has seen significant growth in digital creative employment, making it a relevant case for such an assessment. The method involves six dimensions: mental demand, physical demand, temporal demand, performance, effort, and frustration. Data were collected through online questionnaires and processed using weighting and Weighted Workload (WWL) calculations. Three hundred eight respondents from various cities in West Java participated in this study. Mental demand was the highest workload dimension, with the highest scores predominantly observed among respondents aged 23-30 years and those with 2-4 years of work experience. The results identify key contributing factors to mental workload and analyze its impact on productivity and worker well-being. We recommend two cognitive ergonomics-based interventions, such as Task Chunking and Goal Setting Theory, that must be tested and validated for their effectiveness in reducing workload levels. The findings support the development of structured strategies to manage mental workload in remote digital environments, particularly in emerging creative hubs like West Java.
Co-Authors Adyatama, Achmad Reza Afin Rizqi Pramadya Agus Kusnayat Agustin, Rista Reza Virzinia Anastasia Febiyani Andrey Thio Annisa Permatasari Nugraha Apriandy, Riby Awadh Ardani, Farell Arisiah, Muhammad Arash Arrajab, Kausa Gymnastiar Azkia, Rifan Canny, Susmitha Canny Celline Isabel Elvira Angkuw Celline Isabel Elvira Angkuw Charles Darvin Chiuhsiang Joe Lin Daliana, Nadia Daliana Darvin, Charles Dellarosawati I, Maria Denny Darlis Dida Diah Damayanti Erin Haynes Fahreza Athar Syahperdana Faisal Muhammad Nasution Farell Ardani Farell Ardani Firdaus, Yahya Anugrah Gidion Karo-Karo Helena Dinda Helena Dinda Putri Naila Hendy Tannady Husaini, Luthfi Romiz Ilma Mufidah Isnaeni Yuli Arini Jessie Makapedua Karo-Karo, Gidion Kemas Muslim Lhaksmana Luthfi Romiz Husaini Mira Rahayu Muhammad Khalid Asy-syafi’i Muhammad Khalid Asyafi'i Muhammad Rifqi Fahmi Muhammad Rifqi Fahmi Hidayat Murman Dwi Praseti Murman Dwi Prasetio Murman Dwi Prasetyo Nur Ikhsan Ashari R Nurprihatin, Filscha Pradana, Faiz Rafi Surya Prambudia, Yudha Prasmita, Louisa Dhevea Kylla Putri Putra Fajar Alam Rafyanto, Muhammad Syachrian Rifai, Mohammad Husain Rio Prasetyo Lukodono Rizalulhaq Rasyid Rizalulhaq Rasyid Salsabila Ardisa Putri Utomo Santoso, Chaniago Helmi Santoso, Diesya Latifa Selani Satila Sentosa, Muhammad Aqilla Khalafazka Sentosa Setyono, Ferdi Sheila Amalia Salma Simatupang, Stenly Yohanes P Soemedi Hadiyanto Sri Martini Sri Martini Sri Septyan Ayu Nintyas Stenly Yohanes P. Simatupang Tandianto Tandianto Tandianto Tandianto, Tandianto Tiara Verita Yastica Tiara Verita Yestica Tri Widarmanti Widyatasya Agustika Nurtrisha Willy Oktavianus Yona Maimury Yudistira Yudistira Yusuf Nugroho Doyo Yekti