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All Journal Journal of Business and Management The Indonesian Journal of Business Administration Journal of Educational, Health and Community Psychology Jurnal Ilmiah Mahasiswa FEB The International Journal of Accounting and Business Society Journal of Economic, Bussines and Accounting (COSTING) AFEBI Management and Business Review Jurnal Ilmiah Mandala Education (JIME) Community Engagement and Emergence Journal (CEEJ) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Action Research Literate (ARL) Journal of Applied Business, Taxation and Economics Reseach Journal Of World Science
Achmad Ghazali
Sekolah Bisnis dan Manajemen, Institut Teknologi Bandung
Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences

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Challenges of the Digital Adoption Gap in mobility Aspect Account Based Ticketing Program for Achieving Sustainable Transportation in Jakarta Metropolitan Area Setianing, Anisa; Ghazali, Achmad
Dinasti International Journal of Economics, Finance & Accounting Vol. 7 No. 3 (2026): Dinasti International Journal of Economics, Finance & Accounting (July - August
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v7i3.7083

Abstract

This study is explore the digital adoption gap in implementing special trial Account-Based Ticketing in the JakLingko integrated public transport system in the Jakarta Metropolitan Area. This research seeks to identify the adoption gap in users, regulators, and public transport operators; formulate inclusion design strategies; and provide a plan for implementation supporting sustainable urban mobility. A qualitative case study research approach was used by employing literature review, document analysis, and semi-structured interviews with regulators, operators, transport specialists, advisory bodies, ex-operating executives, and users. The results indicate that the adoption gap was not due to the user’s digital literacy or the application usability, but was largely caused by fragmented governance, operators, parallel ticketing programs, device acceptance, and lack of interoperability across different transport modes. In addition, evidence from the user group reveals that the account based ticketing would not be able to become the main access medium unless it is continuously accepted in services like MikroTrans and non-bus rapid transport systems Transjakarta. The study concludes that the special trial for Account Based Ticketing should be considered part of public mobility infrastructure which needs strong governance, hybrid access, interoperability, assisted adoption, and data privacy management.
Co-Authors ., Hendric Ahmad Adityareza Taruna Suhada Amelia Pratiwi arif, Victor Aruan, Dewi Roybot Vetrauli br Darda Natanegara, Maula Dwiani, Ery Effendi, Irwan Harisman Essada Nurachmah, Asri Fauzi, Dani Handayani, Dewi Wahyu Handayani, Heni Yuli Hary Febriansyah Herliyanti, Ririet Hidayatullah, Fajar Irawadi, Delano Irawan, Bambang Andri Jann Hidajat Tjakraatmadja Joko Susilo Kawolu, Fajar Loudia Anggita, Ingelora M. Wifaq Qadratullah, M. Wifaq Nessi Ovannia Widyaningrum, Nessi Ovannia Nur Budi Mulyono Paramitha, Widya Pramadhanty, Alifia Nuzul Prawatiningsih, Gesit Priyagung, Ahmad Rahmani Sugiharto, Reni Restu Andika, Alvin Dwi Rizky Mubarak, Muhammad Setianing, Anisa Ulva Datischa, Ulva Vidha Thaashaar, Julyestra Wesley Natanael, Wesley