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All Journal Serat Acitya Politik Indonesia: Indonesian Political Science Review Majalah Ilmiah Gema Maritim Dialogue: Jurnal Ilmu Administrasi Publik Maritime Park: Journal Of Maritime Technology and Socienty Jurnal Media Administrasi Public Service And Governance Journal Kybernology : Jurnal Ilmu Pemerintahan Dan Administrasi Publik International Journal of Sociology and Law Green Social: International Journal of Law and Civil Affairs Dynamics Social : International Journal of Social Sciences and Communication International Journal of Social Welfare and Family Law Law and Justice Research Journal Discourse on Law and Society
Karmanis, Karmanis
Fakultas Ilmu Sosial Dan Ilmu Politik Universitas 17 Agustus 1945 Semarang
Humanities Civil Engineering, Building, Construction & Architecture Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Mechanical Engineering Social Sciences

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The Role of Civil Servants' Digital Literacy in Public Services Through The Mediation of The Adoption of Sorong Smart City Technology Andrester Bleskadit; Tri Lestari Hadiati; Karmanis Karmanis
Green Social: International Journal of Law and Civil Affairs Vol. 3 No. 1 (2026): March: International Journal of Law and Civil Affairs
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/greensocial.v3i1.279

Abstract

This study aims to analyse the role of digital literacy of the State Civil Apparatus (ASN) in supporting the implementation of smart cities and improving the quality of public services in the Sorong City Regional Secretariat. The research method used is qualitative with a descriptive approach, through in-depth interviews with structural officials within the Sorong City Secretariat. The results of the study show that the level of digital literacy of civil servants is still varied and greatly influenced by the duties and functions of the position, generational background, and the intensity of the use of digital technology in daily work. The implementation of the smart city concept in Sorong City has not been fully optimal due to limited infrastructure, readiness of human resources, budget support, and coordination between regional apparatus organisations. Nevertheless, digitalisation has had a positive impact on the efficiency of public services, especially in the aspects of administration, transparency, and ease of access to information for the public. This study also found that the success of digital governance is highly determined by the commitment of regional leaders, internal policies that support the digital capacity building of civil servants, and continuous training and mentoring. Therefore, strengthening the digital literacy of civil servants is a strategic and sustainable priority policy to support the development of smart cities and digital public services that are effective, inclusive, and accountable in Sorong City.
Effectiveness of Public Service Policy Implementation: Analysis of Service Quality Influence on Fish Farmers' Satisfaction with Trust Mediation at UPTD BBIAT Pekalongan Fahrudin Fahrudin; Karmanis Karmanis; Charis Christiani
International Journal of Social Welfare and Family Law Vol. 3 No. 2 (2026): April : International Journal of Social Welfare and Family Law
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijsw.v3i2.596

Abstract

This study aims to analyze the effectiveness of public service policy implementation at the Regional Technical Implementation Unit of the Freshwater Fish Cultivation Center (UPTD BBIAT) in Pekalongan Regency, focusing on the influence of service quality on fish farmers' satisfaction mediated by trust. The research employs a mixed-methods approach with a concurrent embedded design, combining a survey of 40 fish farmers and in-depth interviews with 5 key informants from the UPTD and Agency levels, along with observation and document analysis. The theoretical framework is built on New Public Service Theory, Policy Implementation Theory, and the SERVQUAL, trust, and public satisfaction concepts. The research findings indicate that all three variables are in the high category with robust and significant positive correlations: service quality with trust, service quality with satisfaction, and trust with satisfaction. Trust has been shown to play a strong mediating role in the relationship between service quality and fish farmers' satisfaction. The assurance and empathy dimensions are the strengths of UPTD BBIAT, while tangibles and reliability require improvement through infrastructure modernization and enhanced consistency in seed availability. Theoretically, this research confirms the applicability of the SERVQUAL model and trust theory in the context of public services in the fisheries sector. In practice, it provides strategic recommendations to improve policy implementation effectiveness through infrastructure strengthening, human resource development, service digitalization, and enhanced institutional coordination.
Policy Implementation of the Free Nutritious Meal Program Through Collaborative Governance: A Study of the National Nutrition Agency in Kendal Regency Muhammad Faris Maulana; Rini Werdiningsih; Karmanis Karmanis
International Journal of Social Welfare and Family Law Vol. 3 No. 2 (2026): April : International Journal of Social Welfare and Family Law
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijsw.v3i2.597

Abstract

This study aims to analyze the implementation of the Free Nutritious Meal Program through a collaborative governance framework in Kendal Regency using a mixed-methods approach with a convergent parallel design. Quantitative data collected from 34 respondents were analyzed using descriptive statistics and Pearson correlation analysis, while qualitative data obtained from five key informants were analyzed thematically. The results reveal very strong and statistically significant correlations (p < 0.001) among cross-sectoral coordination, stakeholder roles, community participation, and accountability–transparency, indicating that collaborative synergy is a decisive factor in successful policy implementation. The Kruskal–Wallis test indicates consensus across professional groups (p> 0.05). However, qualitative findings uncover a paradox of coordination without communication: implementers internalize coordination as a functional operational reality, while beneficiaries experience informational alienation. The resulting collaborative configuration can be characterized as technocratic–instrumentalist—technically effective yet weak in terms of social legitimacy. This study underscores that implementing social policy requires collaborative governance that is not only coordinative but also communicative and deliberative. Policy implications include strengthening dialogic public communication, transforming consultative participation into deliberative engagement, and promoting participatory transparency to foster shared understanding between bureaucratic systems and program beneficiaries.
Implementation of Bureaucratic Reform in Improving the Administrative Performance of Local Government: A Case Study of the Regional Secretariat of Sorong City Yufa Yudhi Tehresia Imbiri; Karmanis Karmanis; Tri-Lestari-Hadiati
Dynamics Social : International Journal of Social Sciences and Communication Vol. 2 No. 2 (2026): International Journal of Social Sciences and Communication
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/dynamicssocial.v2i2.290

Abstract

This study aims to analyze the implementation of bureaucratic reform in improve the administrative performance of the Sorong City Regional Secretariat. The research uses a mixed-methods approach, combining quantitative and qualitative methods. Quantitative data were obtained by distributing questionnaires to 30 government apparatus respondents using the Likert scale and were analyzed using descriptive statistics and correlation analysis. Meanwhile, qualitative data were obtained through in-depth interviews with key informants and analyzed using thematic analysis and data triangulation. The results of the study show that the implementation of bureaucratic reform is positively related to the organization's administrative performance. The variables of policy communication, apparatus resources, and bureaucratic structure show a fairly strong correlation with administrative performance, with bureaucratic structure exhibiting the strongest relationship. Qualitative findings also show that bureaucratic reform has been carried out through simplifying procedures, updating SOPs, digitizing administration, and strengthening the performance reporting system. Theoretically, this research strengthens policy implementation theory and public organizational performance theory, which emphasize the importance of policy communication, human resource capacity, and the effectiveness of organizational structures in improving bureaucratic performance. However, this study has limitations in scope, as it is confined to a single organizational unit and a relatively small number of respondents. Therefore, further research is suggested to expand the research object in several regional apparatus organizations in order to obtain a more comprehensive picture of the implementation of bureaucratic reform at the local government level.
Co-Authors Aan Cholifah Rofa’a Ainun Ganisia Alexius Sunaryo Andrester Bleskadit Ani Aksa Maniani Charis Christiani Dekki Ikrar Mahardhika Diah Kusumawati, Evyana elvira isir Fahrudin Fahrudin Harahap, Doni Aldise Karjono M, Karjono Kusumawati , Evyana Diah Kusumawati, Evyana Diah Ludia Baransano Muhammad Faris Maulana Murwantoro Murwantoro Pambudi, M. Aji Luhur Rini Werdiningsih Septi Kurniasih ST. Amri Alimatul Muflikhah Sugiyanto Sugiyanto Suparno Suparno Suparno Suparno Suparno Suparno Syamsiar, Syamsiar Tri Lestari Hadiati Tri Lestari Hadiati Tri-Lestari-Hadiati Trilesctari Trilesctari Try Lestari Hadiati Yufa Yudhi Tehresia Imbiri