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All Journal Jurnal Manajemen Kesehatan Indonesia ACITYA Journal of Teaching & Education LUNAR: Journal of Language and Art PROFESSIONAL HEALTH JOURNAL EduLine: Journal of Education and Learning Innovation Daengku: Journal of Humanities and Social Sciences Innovation Edu Cendikia: Jurnal Ilmiah Kependidikan Global Abdimas: Jurnal Pengabdian Masyarakat Journal of English Language Teaching and English Linguistics Darma Diksani: Jurnal Pengabdian Ilmu Pendidikan, Sosial, dan Humaniora KREATIF: Jurnal Pengabdian Masyarakat Nusantara
Wahyu Adri Wirawati
STIKES Banyuwangi
Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Transportation Other

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The Analysis of Patient Satisfaction with Services at Genteng Regional Public Hospital Dian Roshanti; Betty Erda Yoelianita; Wahyu Adri Wirawati; Ivan Rachmawan
PROFESSIONAL HEALTH JOURNAL Vol. 7 No. 2 (2026)
Publisher : Pusat Penelitian dan Pengabdian Masyarakat (PPPM) STIKES Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54832/phj.v7i2.1225

Abstract

Introduction: Getting complete health services is a privilege that patients must obtain. Patient satisfaction is a key element that can influence the patient's desire to reuse health services. Therefore, Genteng Regional Public Hospital needs to conduct periodic satisfaction surveys to maintain patient satisfaction periodically. Objectives: This study aims to determine patient satisfaction with services at Genteng Regional Hospital. This study was conducted in September-November 2024. Methods: This research design uses quantitative descriptive. The population in this study was 256 people, with a sample size of 150 people, who were obtained using the Krecjie Morgan table, were selected using a simple random sampling technique, and spread across 43 rooms, polyclinics, and units at the RSUD Genteng Banyuwangi. The variables used are patient satisfaction and service. The questionnaire contains 12 elements: service requirements, service procedures, service time, service schedule, service costs, service type products, indications of negligence, communication competence, service expertise, implementer behavior, handling of complaints, suggestions and input, facilities, and infrastructure with 58 statements. Results: This research consists of 12 elements and each shows the following results: (1)elements of service requirements with a value of 98.375 (Quality Value A); (2) elements of service procedures with a value of 97.611 (Quality Value A); (3) elements of service time with a value of 95.917% (Quality Value A); (4) elements of service schedule suitability with a value of 96.917% (Quality Value A); (5) elements of service costs of 96.861% (Quality Value A); (6) elements of service products of 97.250% (Quality Value A); (7) elements of indications of negligence with a value of 96.833% (Quality Value A); (8) elements of communication competence with a value of 97% (Quality Value A); (9) elements of service expertise with a value of 97% (Quality Value A); (10) elements of implementer behavior with a value of 96.867% (Quality Value A); (11) Complaints, suggestions and input elements with a value of 97.250% (Quality Value A); (12) elements.Conclusions: Based on the research results, the patient satisfaction value for services at Genteng Regional Hospital, Banyuwangi Regency, was 96.911%, which means that patients feel very satisfied and the quality of service is A.
Co-Authors Andrik Hermanto Betty Erda Yoelianita Dian Roshanti Fitria, Yuli Ivan Rachmawan Laili, Roudlotun Nurul Machria Rahman Muhammad Nashir Muhammad Nashir Muhammad Nashir Rachman, Machria Roshanti, Dian Roudlotun Nurul Laili Sholihin Sholihin Yuli Fitria Yuli