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All Journal Jurnal Administrasi Bisnis Jurnal Sains & Teknologi Lingkungan Jurnal Logistik Indonesia MANNERS Management and Entrepreneurship Journal Inobis: Jurnal Inovasi Bisnis dan Manajemen Indonesia Indonesian Community Service and Empowerment Journal (IComSE) Jurnal Dharma Bhakti Ekuitas Bina Ekonomi: Majalah Ilmiah Fakultas Ekonomi Universitas Katolik Parahyangan PENGABDIAN SOSIAL Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) ETHOS: Jurnal Penelitian dan Pengabdian kepada Masyarakat Parahyangan Management Science and Practices Review
Katlea Fitriani
Parahyangan Catholic University, Bandung
Arts Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Other

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From Disorder to Efficiency: Implementing the 5S Method in XYZ Store Warehouse Juwono, Ryan Marchellous; Fitriani, Katlea
ETHOS: Jurnal Penelitian dan Pengabdian kepada Masyarakat Vol. 13 No. 2 (2025): (Juni, 2025) Ethos: Jurnal Penelitian Dan Pengabdian Kepada Masyarakat (Sains
Publisher : UPT Publikasi Ilmiah UNISBA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29313/ethos.v13i2.6290

Abstract

XYZ store is one of the Muslim fashion retailers that sells various kinds of Muslim equipment in Cianjur. Therefore, this research has the aim that all problems at the XYZ store can be resolved so the root cause analysis must first be carried out with a fishbone diagram and the application of the solution with the 5S method in the XYZ store warehouse area. The type of research conducted is applied research with the aim of using the 5S theory to solve problems that occur at XYZ stores. In this research, the data collection technique carried out is qualitative, where data collection is collected through interviews and direct observation. The research conducted is descriptive research that will be used to explain the fishbone analysis, the application of the 5S method, and the evaluation of the application. After the implementation of 5S, there is a considerable difference between before and after the implementation. Nevertheless, there is a problem where employees still do not follow the rules several times. Therefore, the author suggests that the store owner will more regularly check the implementation of the 5S.
Identifying Project Delays in the Engineering Division of a Manufacturing Company: Using the Fishbone Diagram and Root Cause Approach Setiawan, Enggal; Sulungbudi, Meylianti; Fitriani, Katlea
Jurnal Logistik Indonesia Vol. 8 No. 2: Oktober 2024
Publisher : Institut Ilmu Sosial dan Manajemen Stiami

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/logistik.v8i2.4897

Abstract

Project delays are a common challenge in project management, especially in the engineering sector of the manufacturing industry. This study aims to identify the root causes of delays in production machinery procurement projects within the Engineering Division at PT XYZ, focusing on internal processes that affect project completion. The study uses Fishbone Diagram and Root Cause Analysis (RCA), which are effective tools to systematically uncover complex causal factors. The research is descriptive qualitative in nature, based on secondary data from 27 Project Status Reports (PSRs) from February 2022 to December 2023, categorized into six factors: Human, Machine, Method, Material, Measurement, and Environment. Fishbone analysis and 5 Whys were used to determine dominant and root causes. Finding show that delays are primarily caused by Method (25.4%), Machine (22.8%), and Human (21.1%) factors. Root causes include the lack of standardized design processes, limited machine precision for new design requirements, and delays in management decision-making due to incomplete technical information and multitasking among designers. To mitigate delays in future projects, PT XYZ is advised to establish a cross-functional planning team from the early stages, develop consistent SOPs for design, approval, and validation, and implement better human resource allocation through integrated project scheduling. These steps are expected to enhance project efficiency and accelerate technical decision-making processes.
Waste Assessment Model (WAM): Bagaimana Perusahaan Menilai Limbah? Indonesia Irawan, Yeremias Budi; Fitriani, Katlea
Jurnal Sains dan Teknologi Lingkungan Vol. 16 No. 2 (2024): SAINS & TEKNOLOGI LINGKUNGAN
Publisher : Teknik Lingkungan Universitas Islam Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/jstl.vol16.iss2.art4

Abstract

The results of the initial analysis carried out by the author occurred because there were several indications of waste problems at PT XYZ. These problems are the difference in actual time and standard time as well as the quality of production results that do not meet company standards. The purpose of this research is to determine the type of relationship between waste and the type of waste produced in the production process at PT Best Jeans Indo Citra Nusa. This research applies a mixed method research method, combining quantitative and qualitative data through observation, interviews, and literature study. The study population includes all PT XYZ employees, with a sample of 8 people selected using judgment sampling. The analysis was carried out using the Waste Assessment Method, which aims to identify and evaluate waste in the production process. This method consists of the Waste Relationship Matrix and the Waste Assessment Questionnaire. The occurrence of idle time and defects in the production process at PT XYZ can occur because the company still produces waste in every production process. With this research, it is hoped that companies can make efforts to minimize every process that can produce waste.
SUPPLIER SELECTION USING AHP-TOPSIS: CASE STUDY IN TAIGERSPRUNG RESTAURANT Tjindana, Bevin Ottismalleo; fitriani, katlea; Irawan, Yeremias Budi
Bina Ekonomi Vol. 28 No. 2 (2024): Bina Ekonomi: Majalah Ilmiah Fakultas Ekonomi Universitas Katolik Parahyangan
Publisher : Center for Economic Studies Universitas Katolik Parahyangan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26593/be.v28i2.8183.165-177

Abstract

The Taigersprung restaurant in Yogyakarta, operating in the food and beverage industry, plans to expand after two years of establishment. To meet the needs of the new branch, the restaurant needs to increase production but faces obstacles such as fluctuating raw material prices and issues with shrimp suppliers that do not meet quality standards. The restaurant aims to add shrimp suppliers by evaluating several potential ones. The lack of a structured supplier evaluation method makes choosing the best supplier challenging for the restaurant. This research aims to identify criteria for selecting shrimp suppliers and finding the best one. Through interviews with the restaurant owner and literature studies, the research utilizes the Analytical Hierarchy Process (AHP) and the Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) methods. The research results indicate that quality criteria are the top priority in selecting shrimp suppliers, followed by price, delivery, service, and flexibility. Based on TOPSIS calculations, supplier B becomes the restaurant's top priority for collaboration.
EVALUATING SERVICE QUALITY OF SECURITIES TRADING APPLICATIONS: A CASE STUDY OF APPLICATION X USING E-SERVQUAL AND IPA Chintiander, Villeta Eugenea; Fitriani, Katlea
Jurnal Administrasi Bisnis Vol. 19 No. 1 (2023)
Publisher : Business Administration Department - Universitas Katolik Parahyangan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26593/jab.v19i1.9122.42-53

Abstract

Application X is an application for conducting securities transactions launched by Securities Y. Application X frequently experiences disruptions that hinder transactions, resulting in unsatisfied customers. This study aims to analyze the gap between users' perceptions and expectations of the service quality of the application and provide suggestions for improvement priorities for Application X. The E-Servqual method is used to evaluate user satisfaction with the service quality of the application, while the IPA method is used to determine the improvement priorities. The results show that there are negative gap values between users' expectations and users' perceptions of the service quality of Application X, -1.17. It means that users' perceptions do not meet expectations. The improvement priorities based on the IPA method include the RDN fund top-up process being quick, the application is accessible at any time, resolving user issues quickly, having a clear system failure handling process, displaying an accurate portfolio, making it easier for users to find the desired stock information, displaying accurate transaction fees in the Trade Confirmation, and ensuring the smooth operation of PIN and password authentication.
QUALITY MANAGEMENT: CASE STUDY AT GUDEG PEJOMPONGAN RESTAURANT USING TQM TOOLS Putro, Bima Pramono; fitriani, katlea
Parahyangan Management Science and Practices Student Review Vol 1 No 1 (2024): Parahyangan Management Science and Practices Review
Publisher : Universitas Katolik Parahyangan

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Abstract

In production, quality management is used to create items that meet quality requirements, avoid product reprocessing, etc. One of the quality management systems that Rumah Makan Gudeg Pejompongan does not have in place is statistical quality control. The purpose of this study is to determine the process of making the final product, namely gudeg, knowing the types of failures that often occur in products produced in one month, knowing the order of the types of product failures that occur most often in one month, and knowing the causes of failure of gudeg products produced in restaurants. Four of the first seven TQM tools—flowcharts, check sheets, Pareto charts, cause and effect diagrams, or fishbone diagrams—are used in this study to assist businesses in implementing quality management. The author employed a descriptive research methodology, gathering data directly from field sources (field research). Cross-sectional data collection is used in this study to gather information at a single point in time. Interviews, observations, and literature reviews are used to collect data, while statistical tools are used for data analysis on Total Quality Management. The findings indicate that the Gudeg Pejompongan restaurant's production process consists of 19 steps to produce the finished product. Failures in the production process come in different forms, and the quantity of production failures is evident throughout the night and morning shifts. Out of 84 units of product failures, the categories of failures and their corresponding order of largest to smallest are as follows: Failure C (burnt jackfruit) accounts for 33%, failure D (hard jackfruit) for 29%, failure B (crushed krecek crackers) for 20%, and failure A (egg filling out) for 18%. Furthermore, the findings indicated that processes and human resources are the main reasons behind product failures at the Gudeg Pejompongan restaurant.
OPTIMIZING LOCATION SELECTION FOR RK BARBER USING SAW AND TOPSIS METHODS Dalimartha, Axel; Fitriani, Katlea
Parahyangan Management Science and Practices Student Review Vol 1 No 2 (2024): Parahyangan Management Science and Practices Review
Publisher : Universitas Katolik Parahyangan

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Abstract

RK BARBER, a barbershop in Bandung City, was forced to close at the end of 2023 due to location-related issues and relocation plans. This research aims to determine the best new location to ensure long-term success. The selection process uses the SAW method to create a normalized decision matrix, followed by the TOPSIS method to determine preference values for each alternative. This research is classified as applied research with a quantitative approach. It employs a descriptive method with cross-sectional data collection. Data is obtained through interviews, observations, and literature studies and then analyzed using SAW and TOPSIS. The TOPSIS method ranks alternatives based on their closeness to the positive ideal solution and distance from the negative ideal solution. The results indicate that location A4 ranks first with the highest preference value (0.878), followed by A5 (0.763), A3 (0.530), A2 (0.447), A6 and A7 (0.383), and A1 (0.379). These rankings help determine the most suitable location for RK BARBER’s relocation, ensuring optimal conditions for long-term business growth and sustainability.
PRODUCT INNOVATION AND QUALITY IN MUSLIM FASHION MSMES : CHALLENGES AND OPPORTUNITIES IN BANDUNG Marianti, Maria Merry; Fitriani, Katlea; Satyarini, Ria; Sari, Puteri Andika
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 9 No 3 (2025): ON GOING
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v9i3.6555

Abstract

Bandung is part of the UNESCO Creative Cities Network in Indonesia, which is expected to become a world Muslim fashion center, but currently, its growth is threatened due to the entry of well-known brands and imported products, while Muslim fashion MSMEs in Bandung City are still far behind. This study aims to determine the level of product innovation and product quality produced by Muslim fashion MSMEs in Bandung City, as well as any matters related to product innovation and product quality that still need to be improved to increase the competitiveness of their businesses. The descriptive analysis method was used to analyze product quality and innovation in 100 Muslim fashion MSMEs in Bandung City, Indonesia. The results of this study found that the larger the business scale, the higher the level of product innovation; the quality level of small businesses is higher than the quality level of micro-businesses, but the quality level of medium enterprises is lower than the quality level of small businesses. The results of this research can be useful for developing product innovation models and product quality for the Muslim fashion industry.
Co-Authors Agustinus Susilo Amelia Setiawan Amelia Setiawan Chintiander, Villeta Eugenea Chisti, Natalia Christi, Natalia Clarissa Angelina Dalimartha, Axel Hamfri Djajadikerta Irawan, Yeremias Budi Ivan Prasetya Joshua Handoko Juwono, Ryan Marchellous Lilian Danil Maria Merry Marianti Nina Septina Paulina Permatasari Putro, Bima Pramono Ria Satyarini Sari, Puteri Andika Setiawan, Enggal Sulungbudi, Meylianti Susilo, Agustinus Tjindana, Bevin Ottismalleo Yeremias Budi Irawan