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Ivan Rahmat Santoso
Universitas Negeri Gorontalo
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Journal : Jurnal Administrasi Publik : Public Administration Journal

 1 
Bureaucratic Reform through Public Policy Implementing Quality Dimensions in Integrated Licensing Services Sulila, Ismet; Ilato , Rosman; Santoso, Ivan Rahmat
Jurnal Administrasi Publik (Public Administration Journal) Vol. 14 No. 1 (2024): Jurnal Administrasi Publik (Public Administration Journal), June
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jap.v14i1.10726

Abstract

The bureaucratic reform of the licensing service sector in Gorontalo City was followed up by Regional Regulation Number 14 of 2006 concerning the establishment of a one-stop integrated service unit. However, the integrated service unit has not been able to provide quality services as expected. Therefore, this research is very important to provide corrections and improvements to publicly accessible licensing services. The scope of the study on the two services has reviewed the procedures carried out in the two selected services from the beginning until the licensing documents were issued. The research method used is a qualitative descriptive method through an in-depth and comprehensive study of the series of licensing services. The results showed that 1) there are differences in the application of public service dimensions in environmental permit services and building permits. 2) several factors determine the success of licensing services, namely internal factors and external factors. Internal factors include general management patterns of the organization and the provision of supporting facilities, as well as human resource development. External factors include service patterns, service provision procedures, and service distribution patterns, as well as service delivery patterns. This research provides positive benefits in the efforts of local governments to innovate public licensing services. The practical implications of the research results encourage the organization of regional equipment to meet the facility standards needed to provide quality public services.
Co-Authors Abdulrahim Maruwae Agil Bahsoan Aissyah Dien Alkadri Amalia Amalia Ambo, Rizal Andi Riyanto Anggun Geovanny Rahman Anugrah, Krisna Anzar Anzar, Anzar Ardi Hardian Pantu Bayu Aspita Polii Bela Syavira Mokoolang Budiarto, Siti Ayu Buhungo, Suhardin Destin Fauzia Sahi Deswita Adam Dewi Afriani Djabar Erlinda Podungge Excell Kurnia Febrian Eka Saputra Fahrudin Zain Olilingo Ferawaty Husain Fitri Hadi Yulia Akib Hamzah, Ilham Hanafid, Winda Herwin Mopangga Himari, Nadia Wahyuni Husain, Ferawaty Husin, Fatma Imam Prawiranegara Gani Indrawan Aziz Irawati Abdul Ismet Sulila Jacobus, Refinna Cesari Katili, Annisa P. Kolopita, Lisa Findi Rahayu La Ode Ismail Ahmad Latif, Febriyanto Mahmud, Siti Nur Fajri Melizubaida Mahmud Meyko Panigoro Mohamad Fahmi Pollo Molbi Harsanto Muhamad Fakhri Paudi Muhamad Zikri Zam-Zam Muhammad Amir Arham Muhammad Harsya Bachtiar Muhammad Hasan Mulyati, Yenni Niswatin Olilingo, Fahruddin Zain Potale, Arif Pramidita, Ratri Putri, Aulia Salsabillah Rachman, Fadilla Garini Radia Hafid Rauf, Alim Rifi Fazrina Djuuna Rosman Ilato Sahmin Noholo Sari, Nurnila Sarmira M Abas Savitri, Fitri Selviana Selviana Shintia Kodu Sri Endang Saleh Sri Indriyani S. Dai Sri Wahyuni F Siwi Sudradjat, Cindy Melania V Sumadi Sumadi SUMADI SUMADI Syahfitri, Dwi Anggini Syarwani Canon Tineke Wolok Tutkey, Stenlly Befry Usman Moonti Usman Moonti Usman, Sartika Dewi Weny Almoravid Dungga Windiyawati M Niuwa Yanti Karoma, Sry Astuti Yulia Akib, Fitri Hadi Yusrin S. Hasan Yusuf, Barmin Rahmat Yuyanti Rahman