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Peningkatan Pelayanan dengan Total Quality Service (TQS) Dalam Meningkatkan Citra PT. Arina Multikarya Banjarmasin Anisa Sholatiah; Rahmanisa Juliana; Retno Puji Lestari; Shanty Komalasari; Musfichin Musfichin
El-Mujtama: Jurnal Pengabdian Masyarakat Vol 3 No 1 (2023): El-Mujtama: Jurnal Pengabdian Masyarakat
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (806.914 KB) | DOI: 10.47467/elmujtama.v3i1.2187

Abstract

Kegiatan pengabdian masyarakat yang dilakukan bertujuan mempermudah para tamu atau para calon pelamar dalam mendapatkan informasi dengan meningkatkan pelayanan perusahaan menggunakan Total Quality system (TQS). Kegiatan ini dilaksanakan di PT. Arina Multikarya Cabang Banjarmasin, yang merupakan salah satu perusahaan yang bergerak dalam bidang outsourcing dan juga marketing yang mempromosikan consumer goods, juga berperan sebagai agensi yang menaungi banyak karyawan seperti BA (Beauty Advisor), BC (Beauty Consultant), SPG (Sales Promotion Girls), maupun TL (team leader) dari perusahaan-perusahaan tertentu yang sudah bekerja sama atau menjadi mitra perusahaan. Pada pengabdian masyarakat ini, metode yang digunakan berupa metode observasi, pendekatan empiris sosiologis, koordinasi serta menyusun kegiatan yang ingin dilakukan, melaksanakan kegiatan, dan evaluasi. Dari hasil kegiatan menunjukkan para pelamar dan tamu yang datang sangat terbantu dengan adanya denah ruangan dan struktur para karyawan karena para tamu yang datang akan mudah menemukan ruangan para karyawan. Dan dengan adanya poster-poster berisikan instruksi yang dipasang pada tempat-tempat tertentu membuat para tamu atau calon karyawan menjadi lebih tertib.
Role of Public Speaking and The Development of Personal Characteristic on The Performance of Amil Baznas of Kalimantan Selatan Province: Peran Public Speaking dan Pengembangan Karakteristik Personal Pada Kinerja Amil Baznas Provinsi Kalimantan Selatan Akhmad Anwari; Arafah Arafah; Ria Puspita Sari; Shanty Komalasari; Musfichin
Mattawang: Jurnal Pengabdian Masyarakat Vol. 3 No. 4 (2022)
Publisher : Yayasan Ahmar Cendekia Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (398.866 KB) | DOI: 10.35877/454RI.mattawang1192

Abstract

There are several factors that support the success of a company's goals and objectives, namely a business in skills that has been carried out by the amil of Baznas of South Kalimantan Province. To improve amil performance, it is necessary to develop public speaking and personal characteristics. The purpose of this study was to find out whether public speaking and the development of personal characteristics have an influence on the performance of amil, and what impact will occur in the company if there is an influence of public speaking and the development of these characteristics. Public speaking is an ability to speak to many people and individually in conveying a purpose that can be understood by the listener. Personal characteristics are ways of interpreting and seeing certain things including age, sex, marital status in the organization. The research method used in this research is to use the literature study method through a qualitative approach. Which type of qualitative literature study or literature study is a research stage carried out through library sources, either primary or secondary. The result of this research is that the public speaking Workshop has succeeded in improving the quality of public speaking and understanding of the characteristics seen from the results of the questionnaires that have been filled out by the Amil BAZNAS of south Kalimantan Province that after the workshop they know some tips to minimize nervousness and increase confidence when communicating and easy to understand. Interlocutor because they know the tips that have been given. Abstrak Terdapat beberapa faktor yang menunjang keberhasilan sebuah cita-cita dan tujuan dari suatu perusahaan yakni sebuah usaha dalam keterampilan yang telah dilakukan oleh amil Baznas Provinsi Kalimantan Selatan. Untuk meningkatkan kinerja amil maka perlu yang namanya pengembangan public speaking dan karakteristik personal. Tujuan penelitian ini diadakan agar dapat mengetahui apakah public speaking dan pengembangan karakteristik personal memilik pengaruh terhadap kinerja amil, dan apa dampak yang akan terjadi di perusahaan jika terdapat pengaruh public speaking dan pengembangan karakteristik tersebut. Public speaking adalah sebuah kemampuan berbicara terhadap orang banyak maupun perindividu dalam menyampaikan suatu maksud dan tujuan yang dapat dimengerti oleh sipendengar (Fitria, 2022). Karakteristik personal adalah cara menafsirkan dan melihat suatu hal tertentu mencakup usia jenis kelamin status perkawinan dalam organisasi. Metode penelitian yang dilakukan dalam penelitian ini yaitu menggunakan metode studi pustaka melalui jenis pendekatan kualitatif. Yang mana jenis kualitatif studi pustaka atau studi literature ini merupakan tahapan penelitian yang dilaksanakan melalui sumber kepustakaan, baik berupa primer ataupun skunder (Ekayanti et al., 2019). Hasil Penelitian ini adalah Workshop Public Speaking berhasil meningkatkan kualitas Public Speaking dan pemahaman tentang karakteristik terlihat dari hasil kuesioner yang telah diisi amil Baznas Provinsi Kalimantan Selatan bahwa mereka setelah adanya workshop tersebut mengetahui beberapa tips untuk meminimalisir rasa gugup dan meningkatkan percaya diri ketika berkomunikasi dan mudah memahami lawan bicara karena mengetahui tips yang telah diberikan.
The Level of Academic Flow Among 11th Grade Students at State Islamic Senior High School 2 Hulu Sungai Utara Muhammad Syafi'i; Musfichin; Siti Faridah
Interdisciplinary Journal of Social Science and Education (IJSSE) Vol. 2 No. 1 (2024)
Publisher : Indonesian Academy of Social and Religious Research (IASRR)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53639/ijsse.v2i1.16

Abstract

Academic Flow is a state in which an individual is fully focused and engaged in academic work or activities. It occurs when someone enjoys their work and maintains a high level of concentration, especially if the task aligns with their interests. The level of academic flow reflects the extent to which an individual experiences a flow state during the learning process or participation in academic activities. This flow experience encompasses full concentration, excitement, and a loss of awareness of time. The aim of this research is to assess the level of academic flow among students in the 11th grade of State Islamic Senior High School 2 Hulu Sungai Utara. The method employed is a quantitative survey with random sampling, involving 176 students. Data were collected through a questionnaire survey. The results indicate that the majority of students (60.8%) experience a moderate level of academic flow, 39.2% have a high level, while no students exhibit a low level (0%).
Penggunaan Stiker Keselamatan dan Kesehatan Kerja (K3) sebagai Upaya Pencegahan Kecelakaan Kerja di Biro SDM Polda Kalimantan Selatan Anisya Wahdati; Risda Yanti; Shanty Komalasari; Musfichin
Devotion : Jurnal Pengabdian Psikologi Vol 1 No 02 (2022): November
Publisher : Fakultas Psikologi Universitas Pancasila

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The decline in occupational safety and health is a problem that occurs in the world of work. The number of work accidents that occur especially for employees who work in an environment that has a high risk of health and safety. Occupational safety and health in an organization is not only influenced by the system that has been implemented by the organization, but is also implemented by everyone's awareness of how to prevent it. The number of work accidents caused by a lack of knowledge about occupational safety and health (K3) and a non-conducive work environment. To overcome this problem, it is necessary to use K3 stickers in the work environment to prevent work accidents, especially in the Human Resources Bureau of the South Kalimantan Police. The purpose of holding this community service activity is to introduce the importance of occupational safety and health (K3) in the organization so that the staff of the South Kalimantan Police HR Bureau are aware of the importance of occupational safety and health (K3). The results of community service (PKM), concluded that the sticking of K3 stickers in the work room made the staff take the initiative to remove the power plug after use. Unlike before this PKM activity, many electrical plugs were found in the workspace that were still installed and not removed after use. Through this PKM activity, it is hoped that it will have a beneficial effect and educate the staff of the HR Bureau to always be careful about work safety.
Tes Potential Review Pada Pegawai BSPJI Banjarbaru Dalam Pengembangan Self Awareness Helwy Nurazizah; Annisa Fitria; Shanty Komalasari; Musfichin Musfichin
Sasambo: Jurnal Abdimas (Journal of Community Service) Vol. 6 No. 1 (2024): February
Publisher : Lembaga Penelitian dan Pemberdayaan Masyarakat (LITPAM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/sasambo.v6i1.1678

Abstract

Kesadaran diri pada setiap pegawai akan memberikan dampak positif terhadap instansi, terkhusus dalam kesadaran diri terhadap potensi yang dimiliki. Sadar akan adanya potensi dalam diri, akan membantu  kelancaran kinerja seorang pegawai karena menggunakan keahlian-keahlian yang mereka miliki.  Penelitian ini merupakan jenis kualitatif melalui studi pustaka seperti buku, jurnal, skripsi, tesis dan lainnya, serta studi lapangan melalui observasi beserta wawancara. Penelitian ini bertujuan untuk memberikan informasi tentang pelaksanaan tes potential review di Balai Standardisasi dan Pelayanan Jasa Industri (BSPJI) Banjarbaru. Melalui wawancara awal dengan salah satu pegawai BSPJI Banjarbaru, bahwa subjek tersebut mengatakan masih belum terlalu mengenal diri sendiri, sehingga diperlukan kegiatan tes potential review  untuk melihat potensi apa saja yang ada pada dirinya dan dapat menumbuhkan kesadaran diri (self awareness) terhadap keahlian yang dimiliki diri sendiri. Kegiatan tersebut dilaksanakan di BSPJI Banjarbaru, dengan diikuti 20 orang peserta tes yang berstatus sebagai pegawai BSPJI Banjarbaru. Berdasarkan hasil penelitian bahwa peserta tes mengatakan saat mengdengar hasil tes tersebut senang karena menunjukan hasil yang positif serta mengetahui potensi apa saja yang perlu ditingkatkan. Selain itu, hasil tes tersebut sesuai dengan diri sendiri, tetap juga ada potensi yang tidak disadari seperti Gaya Kepemimpinan yang Birokratis. Peserta tes mengatakan, akan mengembangkan potensi-potensi tersebut hingga dapat memberikan manfaat untuk diri sendiri maupun organisasi. Diharapkan kegiatan ini dapat membantu pegawai BSPJI Banjarbaru untuk menumbuhkan kesadaran diri (self awareness) terhadap potensi yang dimiliki, baik yang sudah diketahui ataupun belum diketahui. Potential Review Test For BSPJI Banjarbaru Employees in Developing Self Awareness Self awareness of each employee will have a positive impact on the agency, especially in self awareness of their potential. Being aware of the potential within oneself will help smooth an employee's performance by using the skills they have. This type of research is qualitative through literature studies such as books, journals, theses and others, as well as field studies through observations and interviews. This research aims to provide information about the implementation of potential review tests at the Banjarbaru Industrial Standardization and Services Center (BSPJI). Through an initial interview with one of the BSPJI Banjarbaru employees, the subject said that he still didn't really know himself, so a potential review test was needed to see what potential he had and to grow self-awareness regarding his own skills. Alone. This activity was carried out at BSPJI Banjarbaru, attended by 20 test participants who had the status of BSPJI Banjarbaru employees. Based on research results, test participants said that when they heard the test results they were happy because they showed positive results and knew what potential needed to be improved. Apart from that, the test results are in accordance with yourself, there is also potential that is not realized, such as a bureaucratic leadership style. Test participants said they would develop these potentials so that they could provide benefits for themselves and the organization. It is hoped that this activity can help BSPJI Banjarbaru employees to increase self-awareness regarding their potential, whether known or unknown