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All Journal Jurnal Manajemen Dayasaing BULETIN AL-RIBAATH JURNAL PRODUKTIVITAS Journal of Humanities and Social Studies Electronic Journal of Education, Social Economics and Technology IIJSE
Ahmadia, Eru
Universitas Muhammadiyah Pontianak
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PENGARUH KEUNGGULAN KOMPETITIF DAN KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS PENGUNJUNG OBJEK WISATA AIR “OWABONG” PURBALINGGA Ahmadia, Eru
Jurnal Manajemen Dayasaing Vol 19, No 1 (2017): Jurnal Manajemen Daya Saing
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/dayasaing.v19i1.5105

Abstract

Tujuan penelitian ini adalah untuk mengetahui dan menganalisis pengaruh  keunggulankompetitif dan kualitas pelayanan terhadap kepuasan pengunjung serta dampakselanjutnya terhadap loyalitas pengunjung.Penelitian ini merupakan penelitian deskriptifkausal, dengan menggunakan metode survei.Populasi dalam penelitian ini adalah seluruhpengunjung Obyek Wisata Air “Owabong” di Kabupaten Purbalingga.Sampel yang digunakan dalam penelitian adalah sebanyak 100 orang responden.Penentuan sampel dilakukan dengan menggunakan teknik convenience sampling.Pengumpulan datadilakukan dengan menggunakan kuesioner dan dokumen.Teknik analisis data dilakukandengan menggunakan analisis jalur (path analysis).Berdasarkan hasil analisis, penelitianmenyimpulkan bahwa:Keunggulan kompetitif  dan kualitas pelayanan berpengaruhpositif dan signifikan terhadap kepuasan pengunjung baik secara parsial maupun secarasimultan;Kepuasan pengunjungberpengaruh positif dan signifikan terhadap loyalitaspengunjung; Keunggulan kompetitif dan kualitas pelayanan tidak berpengaruh secaralangsung terhadap loyalitas pengunjung;dan Ada pengaruh tidak langsung keunggulan kompetitif dan kualitas pelayanan terhadap loyalitas pengunjung melalui kepuasan pengunjung.
PENGARUH KEUNGGULAN KOMPETITIF DAN KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS PENGUNJUNG OBJEK WISATA AIR “OWABONG” PURBALINGGA Eru Ahmadia
Jurnal Manajemen Dayasaing Vol 19, No 1 (2017): Jurnal Manajemen Daya Saing
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/dayasaing.v19i1.5105

Abstract

Tujuan penelitian ini adalah untuk mengetahui dan menganalisis pengaruh  keunggulankompetitif dan kualitas pelayanan terhadap kepuasan pengunjung serta dampakselanjutnya terhadap loyalitas pengunjung.Penelitian ini merupakan penelitian deskriptifkausal, dengan menggunakan metode survei.Populasi dalam penelitian ini adalah seluruhpengunjung Obyek Wisata Air “Owabong” di Kabupaten Purbalingga.Sampel yang digunakan dalam penelitian adalah sebanyak 100 orang responden.Penentuan sampel dilakukan dengan menggunakan teknik convenience sampling.Pengumpulan datadilakukan dengan menggunakan kuesioner dan dokumen.Teknik analisis data dilakukandengan menggunakan analisis jalur (path analysis).Berdasarkan hasil analisis, penelitianmenyimpulkan bahwa:Keunggulan kompetitif  dan kualitas pelayanan berpengaruhpositif dan signifikan terhadap kepuasan pengunjung baik secara parsial maupun secarasimultan;Kepuasan pengunjungberpengaruh positif dan signifikan terhadap loyalitaspengunjung; Keunggulan kompetitif dan kualitas pelayanan tidak berpengaruh secaralangsung terhadap loyalitas pengunjung;dan Ada pengaruh tidak langsung keunggulan kompetitif dan kualitas pelayanan terhadap loyalitas pengunjung melalui kepuasan pengunjung.
Pengaruh Pengembangan Karier dan Semangat Kerja Terhadap Turnover Intention di RSU Yarsi Kota Pontianak Eru Ahmadia; Asih Nugroho; Devi Yasmin
Jurnal Produktivitas: Jurnal Fakultas Ekonomi Universitas Muhammadiyah Pontianak Vol 9, No 2 (2022): Jurnal Produktivitas: Jurnal Fakultas Ekonomi Universitas Muhammadiyah Pontianak
Publisher : Universitas Muhammadiyah Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29406/jpr.v9i2.4618

Abstract

Tujuan penelitian ini adalah untuk mengetahui pengaruh pengembangan karier dan semangat kerja terhadap turnover intention di RSU Yarsi Kota Pontianak. Teknik pengambilan sampel yang digunakan dalam penelitian ini adalah sampling jenuh, dengan responden berjumlah 141 orang. Analisis data yang digunakan adalah analisis regresi linier berganda, koefisien korelasi (R), koefisien determinasi (R2), uji simultan (Uji F), dan uji parsial (Uji t).Hasil penelitian menunjukkan persamaan regresi linier berganda Y = 4,988 - 0,164 X1 - 0,203 X2. Hasil analisis koefisien korelasi diperoleh nilai sebesar 0,274. Nilai ini menunjukkan bahwa hubungan antara variabel pengembangan karier dan semangat kerja terhadap turnover intention lemah. Hasil koefisien determinasi didapat nilai  sebesar 0,075 yang berarti bahwa kontribusi yang diberikan oleh variabel pengembangan karier dan semangat kerja, terhadap turnover intention adalah sebesar 7,5%, sedangkan sisanya yaitu sebesar 92,5% dipengaruhi oleh variabel-variabel lain yang tidak dimasukkan dalam penelitian ini. Hasil uji simultan menyatakan bahwa nilai signifikansi sebesar 0,005 < nilai probabilitas α = 0,05 yang menunjukkan bahwa terdapat pengaruh yang signifikan secara simultan (bersama-sama) antara variabel pengembangan karier dan semangat kerja terhadap turnover intention karyawan RSU Yarsi Kota Pontianak. Hasil uji parsial variabel pengembangan karier terhadap variabel turnover intention menunjukkan bahwa nilai signifikansi sebesar 0,016 < nilai probabilitas α = 0,05 yang berarti terdapat pengaruh yang signifikan secara parsial antara variabel pengembangan karier terhadap variabel turnover intention Karyawan RSU Yarsi Kota Pontianak. Hasil uji parsial variabel semangat kerja terhadap variabel turnover intention menunjukkan bahwa nilai signifikansi sebesar 0,038 < nilai probabilitas α = 0,05 yang  berarti terdapat pengaruh yang signifikan secara parsial antara variabel semangat kerja terhadap variabel turnover intention Karyawan RSU Yarsi Kota Pontianak.
Pendampingan Usaha Mikro Kecil dan Menengah (UMKM) Dalam Menghadapi Revolusi Industri 4.0 Farah Juniati Meutianingrum; Eru Ahmadia; Irfan Mahdi
Jurnal Buletin Al-Ribaath Vol 20, No 1 (2023): Buletin Al-Ribaath
Publisher : Universitas Muhammadiyah Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29406/br.v20i1.5227

Abstract

Untuk bisa bertahan di era revolusi industry 4.0, legalitas usaha adalah salah satu hal yang penting bagi setiap usaha kecil dan menengah (UMKM). Legalitas ini bisa dimanfaatkan oleh pelaku UMKM untuk mendapatkan dukungan moril dan materil dari pemerintah lewat program-program pemberdayaan UMKM. Selain itu revolusi industry 4.0 memaksa setiap pelaku usaha untuk menggunakan teknologi dalam kesehariannya, tidak terkecuali pelaku UMKM. Untuk itu lewat pengabdian masyarakat ini selain mendampingi pelaku usaha UMKM untuk mendaftarkan legalitas usaha, juga turut serta mendampingi pelaku usaha UMKM untuk bergabung dengan platform digital, seperti aplikasi ojek online. Bergabungnya UMKM ke platform digital diharapkan bisa memperluas jangkauan penjualan yang juga akan berdampak pada peningkatan pendapatan 
The Influence of the Non-Physical Work Environment and Work Satisfaction on the Work Enthusiasm of Civil Servants of the Population and Civil Registration Office of Pontianak Kusuma, Awan; Ahmadia, Eru
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 2 (2025): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i2.6888

Abstract

The effectiveness of civil servants in achieving organizational goals is greatly influenced by various factors, including work environment and job satisfaction. This study aims to determine the effect of non-physical work environment and job satisfaction on the work spirit of civil servants at the Pontianak City Population and Civil Registration Office. This study uses a quantitative approach with an associative method, using primary data collected through questionnaires and interviews. Secondary data were employee performance appraisals and records of violations. The sample consisted of 49 respondents selected using the saturated sampling technique. Data analysis was performed using IBM SPSS 26, which included validity and reliability tests, classical assumption tests, and hypothesis tests through multiple linear regression analysis. The results showed that the non-physical work environment had a significant positive effect on work enthusiasm, while job satisfaction did not show a significant effect. The coefficient of determination (R²) is 0.239, which indicates that 23.9% of the variation in work enthusiasm is explained by the non-physical work environment and job satisfaction, while the remaining 76.1% is caused by other variables. This study concludes that improving the non-physical work environment can positively influence work enthusiasm, which in turn can improve employee performance.
The Influence Of Non-Physical Work Environment And Career Development On Intrinsic Motivation Of Civil Servant Teachers At Smti Vocational High School Pontianak Jumiati, Selly; Ahmadia, Eru
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 8, No 3 (2024): Journal of Humanities and Social Studies
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v8i3.11832

Abstract

To improve students' learning outcomes, 21st-century educational development demands innovative and efficient teaching approaches. This study examines the intrinsic motivation of teachers at SMTI Vocational High School Pontianak and the influence of the non-physical work environment and career development. The research background highlights the importance of understanding what drives teachers' motivation, as it is critical for enhancing overall educational performance. Intrinsic motivation is crucial; however, few studies have explored the relationship between career development and the non-physical work environment. Involving 62 civil servant teachers from SMTI Vocational High School Pontianak, this study employed an associative quantitative research design. Data were collected using a structured questionnaire with a Likert scale ranging from 1 to 5. The data were then analyzed using multiple linear regression. The findings reveal that intrinsic motivation is significantly influenced by the non-physical work environment and career development. Teachers' intrinsic motivation (Y) can be enhanced by improving the non-physical work environment (X1) and career development (X2), as shown by the regression equation Y = 1.921 + 0.250X1 + 0.316X2 + e. A strong relationship between the variables is indicated by the correlation coefficient (R = 0.670). Meanwhile, the coefficient of determination (R2 = 0.449) shows that the two independent variables account for 44.9% of the variation in intrinsic motivation. In summary, this study emphasizes the importance of enhancing teachers' intrinsic motivation by creating a supportive work environment and well-organized career development programs. Future research should explore other factors influencing motivation, such as organizational culture and leadership style, to gain a deeper understanding of the dynamics of teacher performance.
The Influence Of Physical And Non-Physical Work Environment On Work Ethic Among Civil Servants At The Department Of Population And Civil Registration In Landak Regency Ilis, Kristina; Ahmadia, Eru
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 8, No 3 (2024): Journal of Humanities and Social Studies
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v8i3.11881

Abstract

This study investigates the effect of physical and non-physical work environment on the work ethic of civil servants at the Population and Civil Registration Office of Landak Regency. As technology advances and workplace dynamics change, the environment in which people work becomes increasingly important to their effectiveness. This study sought to examine how elements such as workplace layout, lighting, equipment, and interpersonal dynamics between coworkers and superiors can affect motivation and work ethic. Data were collected from 39 government workers through questionnaires and then analyzed using multiple linear regression using SPSS 25. The results showed that the physical environment had a substantial positive influence on work ethic (β = 0.327, p 0.05), implying that an aesthetically pleasing office is essential in enhancing work motivation. However, the non-physical environment, including human relations and organizational culture, had no significant effect (β = 0.031, p 0.05). This suggests that while a good workplace culture is important, it may not directly influence work ethic as much as a pleasant and well-functioning physical environment. This research suggests that improving physical working conditions is a strategic method to improve employee performance. Further research could focus on other factors, such as leadership style or job satisfaction, which may also contribute to building a strong work ethic. 
The Influence of Organizational Culture and Workplace Happiness on Organizational Commitment of Civil Servants at the Gang Sehat Community Health Center in Pontianak City Rifqi, Ahmad Fallah; Ahmadia, Eru
Electronic Journal of Education, Social Economics and Technology Vol 6, No 2 (2025)
Publisher : SAINTIS Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33122/ejeset.v6i2.758

Abstract

This study aims to analyze the influence of organizational culture and workplace happiness on the organizational commitment of civil servants at the Gang Sehat Community Health Center in Pontianak. The approach used is quantitative with an associative research design and saturated sampling technique, involving 38 respondents. Data were collected through interviews with the Head of Administration and questionnaires distributed to all civil servants at the UPT Puskesmas Gang Sehat. Data analysis was conducted using multiple linear regression, multiple correlation coefficient (R), coefficient of determination (R²), simultaneous test (F), and partial test (t). The results of the analysis indicate that both independent variables, organizational culture and workplace happiness, have an influence on organizational commitment. Overall, the results of the multiple linear regression test showed a coefficient of determination (R²) of 0.341, meaning that 34.1% of the variability in organizational commitment can be explained by organizational culture and workplace happiness, while 65.9% is influenced by other factors not examined in this study. Partially, organizational culture was proven to have a significant influence on organizational commitment, while workplace happiness did not have a significant influence. This study suggests that organizations should focus more on developing an organizational culture that supports employee satisfaction, which in turn can increase their commitment and performance. Recommendations for further research: Further research is expected to examine other factors influencing organizational commitment, such as leadership, work motivation, or the physical work environment. Additionally, the study could expand the sample by involving more institutions or sectors to gain broader insights into the influence of organizational culture and workplace happiness on employee commitment under various conditions.
The Influence of Work-Life Balance and Organizational Culture on Job Satisfaction of Civil Servants at the UPT Puskesmas Pal 3 in Pontianak City Sari, Wella; Ahmadia, Eru
Electronic Journal of Education, Social Economics and Technology Vol 6, No 2 (2025)
Publisher : SAINTIS Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33122/ejeset.v6i2.779

Abstract

This study aims to examine the influence of Work-Life Balance and Organizational Culture on Job Satisfaction among Civil Servants at UPT Puskesmas Pal 3 in Pontianak City. Utilizing a quantitative approach with an associative research design, the study employed saturated sampling, involving the entire population of 36 civil servants as respondents. The findings from the F-test demonstrate that Work-Life Balance and Organizational Culture simultaneously have a positive and significant effect on Job Satisfaction. Additionally, the t-test results reveal that both variables also exert a positive and significant individual influence, with Work-Life Balance showing a more dominant effect than Organizational Culture. The coefficient of determination (R²) value of 0.472 indicates that 47.2% of the variance in Job Satisfaction can be explained by these two independent variables, while the remaining 52.8% is attributed to other factors not included in this study. The results highlight the critical importance of promoting a healthy balance between professional and personal life, alongside fostering a constructive organizational culture, as key strategies to improve employee job satisfaction especially within the public sector. For future research, it is recommended to incorporate additional variables such as leadership style, workload, and organizational climate to achieve a more holistic understanding of the determinants of job satisfaction. Furthermore, applying a mixed-method approach and expanding the sample across multiple institutions or geographic regions may yield deeper insights and enhance the generalizability of the findings.
The Influence of Motivation and Work Stress on the Organizational Commitment of Civil Servants in the Population and Civil Registration Office of Pontianak City Gea, Zeldi; Ahmadia, Eru
Electronic Journal of Education, Social Economics and Technology Vol 6, No 1 (2025)
Publisher : SAINTIS Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33122/ejeset.v6i1.460

Abstract

This study examines the impact of motivation and work stress on the organizational commitment of civil servants at the Pontianak City Population and Civil Registration Office. The study highlights the importance of human resource management in achieving organizational goals, emphasizing motivation and stress as key factors influencing employee commitment. The study aims to analyze this relationship quantitatively using an associative approach. Data collection was carried out through questionnaires distributed to 49 respondents, supplemented by secondary data related to violations and employee performance values. Sampling used saturated sampling technique. This study used multiple linear regression analysis, supported by classical assumption tests such as validity, reliability, normality, linearity, and multicollinearity tests. The results showed a positive relationship between motivation and organizational commitment, as well as between work stress and organizational commitment. Simultaneous testing showed that both variables significantly influenced organizational commitment. The R-square value of 20.6% indicates that other factors contributed 79.4% to organizational commitment. This study underlines the importance of addressing motivation and work stress to increase employee commitment, offering insights to improve organizational performance through strategic interventions
Co-Authors Asih Nugroho Devi Yasmin Farah Juniati Meutianingrum Gea, Zeldi Ilis, Kristina Irfan Mahdi Jumiati, Selly Kusuma, Awan Rahmawati, Puput Rifqi, Ahmad Fallah Sari, Wella Yunika, Vivi Egi