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All Journal NURSCOPE: Jurnal Penelitian dan Pemikiran Ilmiah Keperawatan Indonesian Journal of Global Health research Community Empowerment Bima Nursing Journal Lentera Perawat JOURNAL OF Mental Health Concerns Holistik Jurnal Kesehatan
Dyah Wiji Puspita Sari, Dyah Wiji Puspita
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Arts Humanities Education Health Professions Languange, Linguistic, Communication & Media Medicine & Pharmacology Nursing Public Health Social Sciences

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Peningkatan mutu dan loyalitas pasien dengan meningkatkan pelayanan keperawatan syariah Srie, Fatriyani Yuli; Sari, Dyah Wiji Puspita; Rochmawati, Dwi Heppy; Abdurrouf, Muhammad
NURSCOPE: Jurnal Penelitian dan Pemikiran Ilmiah Keperawatan Vol 11, No 2 (2025): DESEMBER
Publisher : Fakultas Ilmu Keperawatan Universitas Islam Sultan Agung, Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30659/nurscope.11.2.1-11

Abstract

Pendahuluan: Persaingan antar rumah sakit semakin ketat akibat kemudahan pendirian rumah sakit swasta, sehingga rumah sakit dituntut untuk meningkatkan kualitas layanan sebagai strategi daya saing. Salah satu inovasi yang dikembangkan adalah pelayanan keperawatan berbasis syariah. Rumah Sakit Sari Asih Ciledug, sebagai rumah sakit tersertifikasi syariah, memiliki tantangan dalam implementasi pelayanan keperawatan syariah yang belum optimal. Beberapa indikator mutu syariah, seperti edukasi Islami dan pengingat ibadah, belum mencapai target yang diharapkan. Penelitian ini bertujuan untuk menganalisis pengaruh pelayanan keperawatan syariah terhadap mutu pelayanan syariah dan loyalitas pasien di RS Sari Asih Ciledug. Metode: Penelitian ini berjenis kuantitatif dengan pendekatan cross sectional. Pengumpulan data menggunakan kuesioner dengan jumlah responden 176 pasien dengan tehnik purposive sampling. Hasil: Karakteristik responden sebagian besar terdiri dari perempuan (66,5%), usia  36-45 tahun (32,4%), Pendidikan terakhir S1 (42%), ada pengaruh antara pelayanan keperawatan Syariah terhadap mutu pelayanan Syariah dan loyalitas pasien di RS Sari Asih Ciledug dengan nilai p-value 0,000 (p-value <0,05) dengan nilai R (0,656). Simpulan: Mutu pelayanan dan loyalitas pasien dapat ditingkatkan dengan menerapkan pelayanan keperawatan Syariah.
Analisis peran faktor organisasi pada pelaksanaan pelayanan syariah Ruba'i, Ahmad; Abdurrouf, Muhammad; Sari, Dyah Wiji Puspita; Ardian, Iwan
NURSCOPE: Jurnal Penelitian dan Pemikiran Ilmiah Keperawatan Vol 11, No 2 (2025): DESEMBER
Publisher : Fakultas Ilmu Keperawatan Universitas Islam Sultan Agung, Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30659/nurscope.11.2.12-18

Abstract

Pendahuluan: Pelayanan kesehatan berbasis syariah menjadi kebutuhan yang berkembang seiring meningkatnya kesadaran masyarakat akan nilai Islami. Namun, pelaksanaannya belum optimal di beberapa rumah sakit syariah di Indonesia. Penelitian ini bertujuan untuk menganalisis peran faktor organisasi terhadap pelaksanaan pelayanan syariah di RSI Sultan Agung Banjarbaru. Metode: Penelitian ini menggunakan metode kuantitatif dengan desain observasional analitik dan pendekatan cross sectional. Sampel dalam penelitian ini adalah 120 perawat dari tujuh ruangan rawat inap yang diambil secara total sampling. Data dikumpulkan menggunakan kuesioner terstruktur untuk variabel kepemimpinan, imbalan jasa, beban kerja, dan pelaksanaan pelayanan syariah. Hasil: Pelaksanaan pelayanan syariah dipengaruhi oleh kepemimpinan, imbalan jasa, dan beban kerja. Simpulan: Kepemimpinan, beban kerja, dan imbalan jasa memiliki peran penting dalam keberhasilan implementasi pelayanan syariah yang holistik dan sesuai nilai-nilai Islam.
The impact of quality of nursing care on patient satisfaction: A systematic review Hermansyah, Hermansyah; Sari, Dyah Wiji Puspita; Abdurrouf, Muh; Ardian, Iwan
Lentera Perawat Vol. 7 No. 1 (2026): January - March
Publisher : School of Health Sciences Al-Ma'arif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52235/lp.v7i1.711

Abstract

Background: Patient satisfaction is a key indicator of healthcare quality and reflects how patients evaluate the care they receive during treatment. Among the determinants of patient satisfaction, the quality of nursing care has a particularly important role because nurses maintain the most continuous contact with patients across healthcare settings. A systematic synthesis is therefore needed to clarify how the quality of nursing care influences patient satisfaction. Objective: This systematic review aimed to identify, synthesize, and interpret the available evidence on the impact of quality of nursing care on patient satisfaction across various healthcare settings. Methods: This study used a systematic review design. Literature searches were conducted in PubMed, Scopus, ScienceDirect, Google Scholar, and the Directory of Open Access Journals for studies published between 2015 and 2025. The search strategy used combinations of keywords related to nursing care, nursing service quality, and patient satisfaction in English and Indonesian. Studies were included if they examined patients receiving care in hospitals, primary healthcare centers, or clinics and reported patient satisfaction in relation to nursing care.  Ten studies met the inclusion criteria and were synthesized narratively. Results: The findings consistently showed that better quality of nursing care was associated with higher patient satisfaction across inpatient, outpatient, primary care, and specialty care settings. Interpersonal dimensions of nursing care, particularly responsiveness, attention, caring behavior, and therapeutic communication, emerged as the most influential contributors to patient satisfaction. Several studies also indicated that patient satisfaction was shaped by contextual factors such as hospital type, educational level, income, and service organization.  Conclusion: The quality of nursing care has a meaningful and consistent impact on patient satisfaction across diverse healthcare contexts. Nursing care that is responsive, communicative, caring, and patient-centered contributes substantially to favorable patient evaluations of care.  
Co-Authors Abdurrouf, Muh Abdurrouf, Muh. Abdurrouf, Muhammad APRILIANI YULIANTI WURININGSIH, APRILIANI YULIANTI Dwi Heppy Rochmawati Erna Melastuti, Erna Hermansyah Hermansyah Honan, Honan Indah Sri Wahyuningsih Issroviatiningrum, Retno Iwan Ardian, Iwan Mariana Mariana Mulyati, Mimin Nopi Nur Khasanah Nugroho, Anwar Arief Prasetyo, Sigit Eko Rahayu, Cucu Sri Ruba'i, Ahmad Srie, Fatriyani Yuli Triwulandari, Yuli Yustina Yustina Zainal Abidin