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All Journal NURSCOPE: Jurnal Penelitian dan Pemikiran Ilmiah Keperawatan Indonesian Journal of Global Health research Community Empowerment Bima Nursing Journal Lentera Perawat JOURNAL OF Mental Health Concerns Health Gate Holistik Jurnal Kesehatan
Dyah Wiji Puspita Sari, Dyah Wiji Puspita
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Arts Humanities Dentistry Education Health Professions Languange, Linguistic, Communication & Media Medicine & Pharmacology Nursing Public Health Social Sciences

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Peningkatan mutu dan loyalitas pasien dengan meningkatkan pelayanan keperawatan syariah Srie, Fatriyani Yuli; Sari, Dyah Wiji Puspita; Rochmawati, Dwi Heppy; Abdurrouf, Muhammad
NURSCOPE: Jurnal Penelitian dan Pemikiran Ilmiah Keperawatan Vol 11, No 2 (2025): DESEMBER
Publisher : Fakultas Ilmu Keperawatan Universitas Islam Sultan Agung, Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30659/nurscope.11.2.1-11

Abstract

Pendahuluan: Persaingan antar rumah sakit semakin ketat akibat kemudahan pendirian rumah sakit swasta, sehingga rumah sakit dituntut untuk meningkatkan kualitas layanan sebagai strategi daya saing. Salah satu inovasi yang dikembangkan adalah pelayanan keperawatan berbasis syariah. Rumah Sakit Sari Asih Ciledug, sebagai rumah sakit tersertifikasi syariah, memiliki tantangan dalam implementasi pelayanan keperawatan syariah yang belum optimal. Beberapa indikator mutu syariah, seperti edukasi Islami dan pengingat ibadah, belum mencapai target yang diharapkan. Penelitian ini bertujuan untuk menganalisis pengaruh pelayanan keperawatan syariah terhadap mutu pelayanan syariah dan loyalitas pasien di RS Sari Asih Ciledug. Metode: Penelitian ini berjenis kuantitatif dengan pendekatan cross sectional. Pengumpulan data menggunakan kuesioner dengan jumlah responden 176 pasien dengan tehnik purposive sampling. Hasil: Karakteristik responden sebagian besar terdiri dari perempuan (66,5%), usia  36-45 tahun (32,4%), Pendidikan terakhir S1 (42%), ada pengaruh antara pelayanan keperawatan Syariah terhadap mutu pelayanan Syariah dan loyalitas pasien di RS Sari Asih Ciledug dengan nilai p-value 0,000 (p-value <0,05) dengan nilai R (0,656). Simpulan: Mutu pelayanan dan loyalitas pasien dapat ditingkatkan dengan menerapkan pelayanan keperawatan Syariah.
Analisis peran faktor organisasi pada pelaksanaan pelayanan syariah Ruba'i, Ahmad; Abdurrouf, Muhammad; Sari, Dyah Wiji Puspita; Ardian, Iwan
NURSCOPE: Jurnal Penelitian dan Pemikiran Ilmiah Keperawatan Vol 11, No 2 (2025): DESEMBER
Publisher : Fakultas Ilmu Keperawatan Universitas Islam Sultan Agung, Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30659/nurscope.11.2.12-18

Abstract

Pendahuluan: Pelayanan kesehatan berbasis syariah menjadi kebutuhan yang berkembang seiring meningkatnya kesadaran masyarakat akan nilai Islami. Namun, pelaksanaannya belum optimal di beberapa rumah sakit syariah di Indonesia. Penelitian ini bertujuan untuk menganalisis peran faktor organisasi terhadap pelaksanaan pelayanan syariah di RSI Sultan Agung Banjarbaru. Metode: Penelitian ini menggunakan metode kuantitatif dengan desain observasional analitik dan pendekatan cross sectional. Sampel dalam penelitian ini adalah 120 perawat dari tujuh ruangan rawat inap yang diambil secara total sampling. Data dikumpulkan menggunakan kuesioner terstruktur untuk variabel kepemimpinan, imbalan jasa, beban kerja, dan pelaksanaan pelayanan syariah. Hasil: Pelaksanaan pelayanan syariah dipengaruhi oleh kepemimpinan, imbalan jasa, dan beban kerja. Simpulan: Kepemimpinan, beban kerja, dan imbalan jasa memiliki peran penting dalam keberhasilan implementasi pelayanan syariah yang holistik dan sesuai nilai-nilai Islam.
The impact of quality of nursing care on patient satisfaction: A systematic review Hermansyah, Hermansyah; Sari, Dyah Wiji Puspita; Abdurrouf, Muh; Ardian, Iwan
Lentera Perawat Vol. 7 No. 1 (2026): January - March
Publisher : School of Health Sciences Al-Ma'arif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52235/lp.v7i1.711

Abstract

Background: Patient satisfaction is a key indicator of healthcare quality and reflects how patients evaluate the care they receive during treatment. Among the determinants of patient satisfaction, the quality of nursing care has a particularly important role because nurses maintain the most continuous contact with patients across healthcare settings. A systematic synthesis is therefore needed to clarify how the quality of nursing care influences patient satisfaction. Objective: This systematic review aimed to identify, synthesize, and interpret the available evidence on the impact of quality of nursing care on patient satisfaction across various healthcare settings. Methods: This study used a systematic review design. Literature searches were conducted in PubMed, Scopus, ScienceDirect, Google Scholar, and the Directory of Open Access Journals for studies published between 2015 and 2025. The search strategy used combinations of keywords related to nursing care, nursing service quality, and patient satisfaction in English and Indonesian. Studies were included if they examined patients receiving care in hospitals, primary healthcare centers, or clinics and reported patient satisfaction in relation to nursing care.  Ten studies met the inclusion criteria and were synthesized narratively. Results: The findings consistently showed that better quality of nursing care was associated with higher patient satisfaction across inpatient, outpatient, primary care, and specialty care settings. Interpersonal dimensions of nursing care, particularly responsiveness, attention, caring behavior, and therapeutic communication, emerged as the most influential contributors to patient satisfaction. Several studies also indicated that patient satisfaction was shaped by contextual factors such as hospital type, educational level, income, and service organization.  Conclusion: The quality of nursing care has a meaningful and consistent impact on patient satisfaction across diverse healthcare contexts. Nursing care that is responsive, communicative, caring, and patient-centered contributes substantially to favorable patient evaluations of care.  
The Relationship Between Workload and Fatigue Level with Nurse Performance in Inpatient Ward Nurdianto, Tri; Abdurrouf, Muhammad; Sari, Dyah Wiji Puspita
Health Gate Vol 4, No 2 (2026): April, 2026
Publisher : Dewan Pimpinan Daerah Persatuan Perawat Nasional Indonesia Kota Blitar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70111/hg4201

Abstract

Nurse performance play role important in ensure quality service health and safety patients at home sick. Demands high jobs in the ward care stay often cause burden hard work and fatigue related work, which can impact negative on performance nurse. Condition this need investigated for ensure service maintenance optimal nursing care. Research this aim for know level burden work, level fatigue related work and performance nurses, and analyze connection between burden work and fatigue related work with performance nurse in the ward care stay House Sari Asih Hospital Karawaci, Tangerang City. Research this use design observational analytic with cross-sectional approach. Population consists of from all over nurses working in the ward care stay House Sari Asih Hospital Karawaci, using technique taking total sample. Data collected use questionnaire burden work , fatigue and performance. Data analysis was Chi-Square test. Research results show that 50.6% of nurses own burden work low and 49.4% have burden work high. Nurses who experience fatigue related work amounted to 52.9%, while 47.1% did not experience fatigue. Nurse performance categorized good in 51.8% of respondents and bad in 48.2%. The Chi-Square test shows significant relationship between burden work and performance nurses (p = 0.003) and between fatigue related work and performance nurses (p = 0.021). Workload and fatigue related work relate with performance nurse in the inpatient ward of “Sari Asih” Hospital Karawaci City. Managing burden work and prevent fatigue related work required for increase performance nurse. Keywords : burden work; fatigue related work; performance nurse 
Nursing supervision and PPE compliance: The role of psychological safety Supriyati, Endang; Abdurrouf, Muhammad; Sari, Dyah Wiji Puspita
JOURNAL OF Mental Health Concerns Vol. 5 No. 1 (2026): April Edition 2026
Publisher : Indonesian Public Health-Observer Information Forum (IPHORR) Kerjasama dengan Unit Penelitian dan Pengabdian Kep Akademi Keperawatan Baitul Hikmah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56922/mhc.v5i1.2493

Abstract

Background: The use of personal protective equipment (PPE) is one of the standard precautions in hospitals. The use of gloves aims to prevent cross-transmission of infection. Supervision serves as a management function in infection prevention and control by ensuring that glove use complies with established regulations. Purpose: To analyze the relationship between supervision and nurses’ compliance with glove use in the inpatient ward. Method: A quantitative design with a cross-sectional approach. The study sample consisted of 121 inpatient ward nurses at Kariadi Hospital, Semarang, selected using a total sampling technique. Data were collected using a questionnaire that had been tested for validity and reliability. Most nurses demonstrated compliance with glove use and received good levels of supervision. A significant relationship was found between supervision and the level of nurse compliance in using gloves. Results: The p-value was 0.002 (<0.05), indicating a moderate correlation strength with a positive correlation direction. Better supervision was associated with higher levels of nurse compliance in glove use.  Conclusion: More structured and continuous supervision regarding glove-use compliance needs to be developed as an effort to improve service quality and enhance patient safety. Keywords: Compliance Level; Gloves; Nurses; Personal Protective Equipment; Supervision.
Co-Authors Abdurrouf, Muh Abdurrouf, Muh. Abdurrouf, Muhammad APRILIANI YULIANTI WURININGSIH, APRILIANI YULIANTI Dwi Heppy Rochmawati Endang Supriyati Erna Melastuti, Erna Hermansyah Hermansyah Honan, Honan Indah Sri Wahyuningsih Issroviatiningrum, Retno Iwan Ardian, Iwan Mariana Mariana Mulyati, Mimin Nopi Nur Khasanah Nugroho, Anwar Arief Nurdianto, Tri Prasetyo, Sigit Eko Rahayu, Cucu Sri Ruba'i, Ahmad Srie, Fatriyani Yuli Triwulandari, Yuli Yustina Yustina Zainal Abidin