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All Journal PRESTASI Jurnal Inovasi Bisnis (Inovbiz) Jurnal Pengabdian Masyarakat Madani Belalek Smart Dedication: Jurnal Pengabdian Masyarakat
Tri Wahyuarini, Tri
Jurusan Administrasi Bisnis, Politeknik Negeri Pontianak (Polnep)
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PERSEPSI MAHASISWA TERHADAP KUALITAS LAYANAN STAF ADMINISTRASI DAN TEKNISI JURUSAN PADA LEMBAGA PENDIDIKAN TINGGI NEGERI DI KOTA PONTIANAK Herdiansyah, Dedi; Wahyuarini, Tri; Elida, Sri Syabanita; Novieyana, Syarifah
PRESTASI Vol 13, No 1 (2014)
Publisher : PRESTASI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (11.745 KB)

Abstract

Abstract The winner in business competition is organization which provides the best quality service for its customers. The purpose of this study is to confirm the effect of quality service on students’ satisfaction of a higher educational institution in Pontianak. There are four dimension of SERVQUAL that covers in this research, namely: tangibles, reliability, responsiveness and emphaty. Service quality was represented by four administrative and technician staff that frequently handle students’ problems. Survey was used as data collection method while questionnaire was used as data collection tool. Samples were chosen by probability sampling, stratified random sampling. Result of the study showed an affect of the four dimensions of SERVQUAL on students’ satisfaction, where the most significant effect was occur from emphaty dimension. Keywords: quality service, customer satisfaction, administrative, technician and staff.
Edukasi Literasi Keuangan Bagi Womenpreneur Community sebagai Upaya Peningkatan Ekonomi Keluarga di Desa Punggur Kecil Kabupaten Kubu Raya Prestoroika, Era; Siallagan, Debbie Yuari; Lubis, Laila Nurfitrah; Listiyawati, Lilis; Wahyuni, Riska; Wahyuarini, Tri; Qadri, Ul
Jurnal Pengabdian Masyarakat Madani Vol 3 No 2 (2023): Jurnal Pengabdian Masyarakat Madani (JPMM)
Publisher : Sekolah Tinggi Ekonomi Bisnis Syariah Bina Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51805/jpmm.v3i2.148

Abstract

Tujuan pelaksanaan pengabdian kepada masyarakat yang di lakukan dalam bentuk edukasi literasi keuangan dengan diberikan pelatihan bertujuan supaya ibu-ibu di Desa Punggur Kecil yang memiliki usaha maupun ibu-ibu rumah tangga bisa memahami bahwa perempuan memiliki peran penting dalam pengelolaan keuangan keluarga. Ibu-ibu di Desa Punggur Kecil di minta bisa mempraktekkan langsung pemisahan serta pembukuan keuangan keluarga dan usaha. Cara tersebut merupakan strategi untuk ibu-ibu bisa memahami dalam pengelolaan keuangan usaha dan keluarga sebagai upaya untuk peningkatan ekonomi keluarga. Adapun metode yang digunakan pada saat pelaksanaan pelatihan yaitu dengan memberikan materi dan pemahaman bahwa perempuan memiliki peran yang penting bagi keluarga, setelah itu dilanjutkan dengan pemberian materi mengenai pengelolaan keuangan sederhana serta mempraktekkan langsung cara membuat pembukuan keuangan sederhana sehingga ibu-ibu bisa memisahkan antara keuangan usaha dan keuangan rumah tangga. Pada tahap akhir ibu-ibu diminta untuk bisa membuat pembukuan langsung mengenai keuangan di keluarga mereka sehingga bisa dipastikan pengeluaran tidak lebih besar daripada pendapatan yang diterima.
The Influence of Trust, Price and Lifestyle on Purchasing Decisions for Herbal Products in the New Normal Era with Buying Interest as an Intervening Variable Sofiana, Evi; Elida, Sri Syabanita; Wahyuarini, Tri
Inovbiz: Jurnal Inovasi Bisnis Vol 12, No 1 (2024)
Publisher : Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35314/inovbiz.v12i1.3734

Abstract

Currently, Indonesia is in a new normal era where Covid 19 cases can be suppressed. The economy that has not recovered due to the pandemic makes herbal products one of the choices for treating diseases. The number of herbal products in Indonesia makes consumers  have many choices before deciding to buy this herbal product. The purpose of this study was to empirically examine the influence between trust, price, lifestyle and buying interest on the purchase decision of herbal products and to empirically examine the positive relationship between buying interest in mediating trust, price and lifestyle on purchasing decision herbal products in the new normal era. The research method used is a survey with questionnaires as a data collection tool. The sample was selected by the non-probability sampling method, namely convenience sampling. The distribution of questionnaires was carried out electronically to 130 respondents. Based on the results of the direct influence hypothesis test, it can be proven that there is a positive and significant influence of lifestyle on buying interest and purchasing decisions, with parameter coefficients of 0.698 and 0.510 and P-Values of 0.000. In addition, there is a positive and significant influence of buying interest on purchasing decisions with a parameter coefficient of 0.378 and P-Values of 0.000. But, trust and price didn’t show significant influence to buying interest with parameter coefficients of 0.056 and 0.115 and P-Values of 0.543 and 0.169. In addition, trust and price also showed no significant influence on purchasing decisions with parameter coefficients of -0.027 and -0.005 and P-values of 0.720 and 0.962. For the indirect influence hypnosis test, lifestyle had a significant positive effect on purchasing decisions mediated by purchase interest with paremater coefficient values of 0.306, T-Statistic 3.845 and P-Value 0.000. while price and confidence showed no significant influence on purchasing decisions mediated by buying interest with paremater coefficient values of 0.066, and 0.022, T-Statistics 1.515 and 0.557 and P-Values 0.130 and 0.578.
Governansi Digital Usaha Penginapan Desa Temajuk Melalui Penggunaan Aplikasi Berbasis Mobile Suprihartini, Lia; Wahyuarini, Tri; Listiyawati, Lilis; Elida, Sri Syabanita; Wahyuni, Riska; Zulkifli, Zulkifli; Tandra, Rudy
Smart Dedication: Jurnal Pengabdian Masyarakat Vol. 2 No. 1 (2025): Smart Dedication: Jurnal Pengabdian Masyarkat
Publisher : SMART SCIENTI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70427/smartdedication.v2i1.173

Abstract

Desa Temajuk merupakan sebuah desa yang terletak di Kecamatan Paloh, Kabupaten Sambas. Desa Temajuk belum memiliki sumber daya digital yang memudahkan wisatawan untuk mengakses penginapan yang tersedia. Bahkan transaksi penginapan masih dicatat secara konvensional oleh pelaku usaha penginapan di Desa Temajuk. Ketidaktersediaan sumber daya digital tersebut disinyalir berasal dari keterbatasan atau kurangnya literasi atas pentingnya sebuah governansi digital pada usaha penginapan. Beranjak dari permasalahan tersebut, tim pelaksana Pengabdian Kepada Masyarakat (PKM) Jurusan Administrasi Bisnis (AB) Politeknik Negeri Pontianak (Polnep) mengadakan kegiatan governansi digital usaha penginapan melalui pembagian aplikasi pencatatan transaksi penginapan berbasis mobile dan pelatihan penggunaan aplikasi tersebut. Aplikasi yang diberi nama HostNote memiliki fitur-fitur, yang diantaranya pencatatan data transaksi dan menyimpannya dalam Read Only Memory (ROM) smartphone, mengorganisir kamar dan ketersediaannya agar tidak tumpang tindih, dan merekap data transaksi yang dapat dievaluasi secara bulanan. Berdasarkan hasil kegiatan PKM yang ditinjau berdasarkan luaran, pelaku usaha penginapan menunjukkan kemampuan adaptasi terhadap teknologi berupa kemahiran penggunaan aplikasi dan kesadaran akan manfaat governansi digital. Hal ini turut mengindikasikan pencapaian tujuan inti kegiatan PKM, yaitu peningkatan keterampilan dan pengetahuan pelaku usaha penginapan di Desa Temajuk selaku mitra kegiatan
Penguatan Branding melalui Sertifikasi Halal sebagai Strategi dalam Pemasaran Produk UMKM BKMT Kabupaten Kubu Raya Suprihartini, Lia; Elida, Sri Syabanita; Wahyuarini, Tri; Listiyawati, Lilis; Wahyuni, Riska; Zulkifli; Habibie, Muhammad; Pranoto, Setya Aristu
Belalek Vol. 3 No. 2 (2025): BELALEK: Jurnal Pengabdian Kepada Masyarakat (Journal of Community Services)
Publisher : Institut Agama Islam Sultan Muhammad Syafiuddin Sambas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37567/belalek.v3i2.4525

Abstract

Rasau Jaya is part of Kubu Raya Regency, located close to the administrative center of West Kalimantan Province. Economic growth in Kubu Raya Regency is also supported by Micro, Small, and Medium Enterprises (MSMEs), which serve as one of the key drivers of the local economy. One of the MSME groups with significant development potential is the group managed by the Badan Kontak Majelis Taklim (BKMT) of Kubu Raya Regency. Of the nine groups, four MSMEs previously obtained halal certification, but the certificates have expired. The remaining groups have not yet applied for certification due to limited access to information. As commonly understood, halal certification has become a necessity and can serve as a marketing strategy and product-branding development tool to support market expansion. The method used in this Community Service Program (PKM) involved conducting outreach and training sessions to provide information, enhance understanding, and explain the technical procedures for submitting halal certification applications. During the activities, participants demonstrated strong enthusiasm as they received more detailed and in-depth information about the concept and principles of halal, halal ingredients and production processes, identification of critical control points related to product halalness, understanding of halal regulations, and the processes and technical aspects involved in obtaining halal certification. Prior to the activity, participants were given a questionnaire to assess their general understanding of halal certification. After the outreach and training sessions were completed, they were given another questionnaire to measure changes in their understanding of halal and halal certification. The evaluation results indicate an improvement in participants’ comprehension and demonstrate the effectiveness of the PKM activity in achieving its objectives. This PKM activity is also expected to produce an academic article to be published in an ISSN-registered community service journal.
Co-Authors AA Sudharmawan, AA Dedi Herdiansyah Habibie, Muhammad Lia Suprihartini, Lia Listiyawati, Lilis Lubis, Laila Nurfitrah Pranoto, Setya Aristu Prestoroika, Era Qadri, Ul RISKA WAHYUNI Rudy Tandra Siallagan, Debbie Yuari Sofiana, Evi Sri Syabanita Elida Syarifah Novieyana, Syarifah Zulkifli