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All Journal PRESTASI Jurnal Pengabdian Dharma Laksana Digital Business Tren Bisnis Masa Depan
Syarifah Novieyana, Syarifah
Jurusan Administrasi Bisnis, Politeknik Negeri Pontianak (Polnep)
Economics, Econometrics & Finance Education Environmental Science

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PERSEPSI MAHASISWA TERHADAP KUALITAS LAYANAN STAF ADMINISTRASI DAN TEKNISI JURUSAN PADA LEMBAGA PENDIDIKAN TINGGI NEGERI DI KOTA PONTIANAK Herdiansyah, Dedi; Wahyuarini, Tri; Elida, Sri Syabanita; Novieyana, Syarifah
PRESTASI Vol 13, No 1 (2014)
Publisher : PRESTASI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (11.745 KB)

Abstract

Abstract The winner in business competition is organization which provides the best quality service for its customers. The purpose of this study is to confirm the effect of quality service on students’ satisfaction of a higher educational institution in Pontianak. There are four dimension of SERVQUAL that covers in this research, namely: tangibles, reliability, responsiveness and emphaty. Service quality was represented by four administrative and technician staff that frequently handle students’ problems. Survey was used as data collection method while questionnaire was used as data collection tool. Samples were chosen by probability sampling, stratified random sampling. Result of the study showed an affect of the four dimensions of SERVQUAL on students’ satisfaction, where the most significant effect was occur from emphaty dimension. Keywords: quality service, customer satisfaction, administrative, technician and staff.
Pelatihan (Short Course) Kemampuan Public Speaking Siswa SMA Negeri 1 Tayan Hilir Kabupaten Sanggau Novieyana, Syarifah; Sofiana, Evi; Diaz, Marsela; Liliyana, Liliyana; Hermina, Utin Nina; Sunarsih, Sunarsih; Zain, Desvira; Elida, Sri Syabanita
Jurnal Pengabdian Dharma Laksana Vol. 6 No. 2 (2024)
Publisher : LPPM Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/j.pdl.v6i2.37920

Abstract

SMAN 1 Tayan Hilir Kabupaten Sanggau memiliki 2 jurusan yaitu jurusan IPA dan IPS dengan jumlah siswa sebanyak 637 siswa. SMAN 1 Tayan Hilir ini adalah satu-satunya sekolah menengah atas yang ada di Kecamatan Tayan Hilir. Sekkolah ini sering mengadakan kegiatan yang melibatkan pihak internal dan eksternal sekolah. Pada momen pembukaan acara-acara tersebut tentu saja dibutuhkan seorang MC yang mampu memandu acara dengan baik dan benar. Sekolah bisa memanfaatkan kemampuan dan keterampilan siswa-siswanya yang memiliki kemampuan public speaking yang bagus. Namun faktanya belum semua siswa memiliki kemampuan tersebut. Ada beberapa alasan yang menyebabkan siswa belum memiliki kualitas yang bagus dalam aktivitas public speaking-nya antara lain keterampilan komunikasi dan kepercayaan diri yang masih rendah. Kegiatan PKM ini bertujuan untuk memberikan pengetahuan dan pemahaman kepada siswa SMAN 1 Tayan Hilir Kabupaten Sanggau tentang keterampilan dalam public speaking khususnya keterampilan dalam master of ceremony dan memberikan pelatihan singkat bagi siswa SMAN 1 Tayan Hilir Kabupaten Sanggau untuk menjadi seorang master of ceremony tahap pemula. Kegiatan PKM ini akan dilaksanakan dengan tahapan analisis kondisi dan permasalahan yang dihadapi mitra,pelatihan di lokasi PKM dan pembuatan laporan. Dari hasil penyebaran kuesioner diketahui bahwa 100 % peserta tertarik akan materi public speaking dan 100% juga peserta mengatakan bahwa pelatihan public speaking ini bermanfaat bagi mereka. Disamping itu sebanyak 79,3 % peserta ingin terus mengembangkan kemampuan public speaking mereka setelah selesai pelatihan. Luaran target yang ingin dicapai dalam PKM ini adalah artikel di media massa dan publikasi di Jurnal nasional PKM.
Pengaruh Efektivitas dan Kontribusi Penerimaan Pajak Daerah terhadap Pendapatan Asli Daerah Kabupaten/Kota di Kalimantan Barat Larasati, Anistya Fitri; Diaz, Marsela; Novieyana, Syarifah
Digital Business: Tren Bisnis Masa Depan Vol. 15 No. 1 (2024): March: Bussines, IT, Finance
Publisher : Central Research Institute for Agriculture (CeRIA)

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Abstract

This research aims to see the influence of the effectiveness and contribution value of regional tax revenues on the Regional Original Income (PAD) of districts and cities in West Kalimantan province during the Covid-19 pandemic. This research was conducted to test and analyze the relationship and correlation between the effectiveness of regional taxes and the contribution of regional taxes to local revenue for 14 districts and cities in West Kalimantan province. This type of research is associative research using data from district and city regional government financial reports in West Kalimantan province for 2020-2022. Researchers used Financial Report data for the last 3 years because an extraordinary event called Covid-19 occurred which affected local government income from taxes, levies and other income. Based on the results of simultaneous Hypothesis Testing for the variables Regional Tax Effectiveness (X1) and Regional Tax Contribution (X2) together they will influence the Original Regional Income of Regencies and Cities in West Kalimantan and the influence is 63.9%, while the remaining 36.1% is influenced by other factors outside this regression model.
Co-Authors Dedi Herdiansyah Desvira Zain Larasati, Anistya Fitri Liliyana, Liliyana Marsela Diaz Sofiana, Evi Sri Syabanita Elida Sunarsih Sunarsih Tri Wahyuarini, Tri