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All Journal PRESTASI JAM : Jurnal Aplikasi Manajemen Jurnal Inovasi Bisnis (Inovbiz) Jurnal Review Pendidikan dan Pengajaran (JRPP) Jurnal Ilmiah Poli Bisnis Jurnal Karinov Enrichment : Journal of Management Eksos Aptekmas : Jurnal Pengabdian Kepada Masyarakat E-Amal: Jurnal Pengabdian Kepada Masyarakat

Dedi Herdiansyah

Politeknik Negeri Pontianak

Author-ID : 279975

Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Transportation Veterinary Other

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PERSEPSI MAHASISWA TERHADAP KUALITAS LAYANAN STAF ADMINISTRASI DAN TEKNISI JURUSAN PADA LEMBAGA PENDIDIKAN TINGGI NEGERI DI KOTA PONTIANAK Herdiansyah, Dedi; Wahyuarini, Tri; Elida, Sri Syabanita; Novieyana, Syarifah
PRESTASI Vol 13, No 1 (2014)
Publisher : PRESTASI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (11.745 KB)

AbstractÂ The winner in business competition is organization which provides the best quality service for its customers. The purpose of this study is to confirm the effect of quality service on studentsâ satisfaction of a higher educational institution in Pontianak. There are four dimension of SERVQUAL that covers in this research, namely: tangibles, reliability, responsiveness and emphaty. Service quality was represented by four administrative and technician staff that frequently handle studentsâ problems. Survey was used as data collection method while questionnaire was used as data collection tool. Samples were chosen by probability sampling, stratified random sampling. Result of the study showed an affect of the four dimensions of SERVQUAL on studentsâ satisfaction, where the most significant effect was occur from emphaty dimension.Â Keywords: quality service, customer satisfaction, administrative, technician and staff.

Analisis Pengaruh Koleksi Bahan Pustaka dan Penataan Tata Ruang Terhadap Minat Baca Pengguna Perpustakaan Pada Jurusan Administrasi Bisnis Politeknik Negeri Pontianak (Polnep) Abdullah Abdullah; Meizi Fahrizal; Dedi Herdiansyah
Eksos Vol 16 No 1 (2020): Eksos
Publisher : Jurusan Akuntansi Politeknik Negeri Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31573/eksos.v16i1.93

Penelitian ini berjudul “Analisis Pengaruh Koleksi Bahan Pustaka dan Penataan Tata Ruang Terhadap Minat Baca Pengguna Perpustakaan Pada Jurusan Administrasi Bisnis Politeknik negeri Pontianak (Polnep)”. Penelitian ini bertujuan untuk mengetahui pengaruh dari Koleksi Bahan Pustaka dan Penataan Tata Ruang Terhadap Minat Baca Pengguna Perpustakaan. Variabel yang diteliti adalah varibel Koleksi Bahan Pustaka, Penataan Tata Ruang, dan Minat Baca Pengguna Perpustakaan. Perpustakaan yang baik harus memiliki koleksi bahan pustaka yang memadai dan mempunyai nilai dan manfaat bagi yang memerlukannya. Selain itu penataan tata ruang perpustakaan perlu dilakukan sebaik mungkin, sehingga kondisinya merasa nyaman dan aman, sehingga minat baca pengguna perpustakaan dapat meningkat. Metode analisis yang digunakan untuk menguji hipotesis dalam penelitian ini menggunakan teknik analisis regresi linier berganda dan dihitung melalui program SEM (AMOS). Penelitin ini dilakukan dengan pembahasan deskriptif dan kuantitatif. Hasil pembahasan secara kuantitatif variabel koleksi bahan pustaka, penataan tata ruang, dan minat baca pengguna perpustakaan berpengaruh secara signifikan baik secara parsial maupun simultan.

Model Kualitas Layanan Produk Sepeda Motor Pada Industri Otomotif di Indonesia Dedi - Herdiansyah; Meizi Fahrizal
Jurnal Ilmiah Poli Bisnis Volume 13 Nomor 2 tahun 2021
Publisher : Politeknik Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30630/jipb.v13i2.682

The purpose of this study is to obtain the concept of a service quality model for motorcycle products in the automotive industry in Indonesia. Furthermore, the concept that will be formed expected to enrich the insights of interested parties in service management and opportunities for improving the implementation of service quality, especially for motorcycle product manufacturers in the automotive industry in Indonesia, which can then be used as a tool to compete. fellow manufacturers of motorcycle products in Indonesia. This study uses a descriptive qualitative research approach, with the method of collecting data through in-depth interviews. After the interview, transcription was carried out and continued with the data analysis. From the analysis of the data, the research found several themes of service quality dimensions, consist of: (a). Technical quality namely technology, (b). Functional quality, namely safety, security, comfort and convenience. The main functional quality from the user's perspective is security. Based on the results of the study, these dimensions are the focus of services that must be provided by motorcycle manufacturers, as a tool to compete with other motorcycle manufacturers. Key words: Service Quality Model, Features on Motorcycle and User Perspective

Pengaruh Pelatihan dalam Rangka Peningkatan Keterampilan dan Motivasi Kerja terhadap Kinerja Dosen pada Jurusan Administrasi Bisnis Negeri Pontianak Abdullah Abdullah; Meizi Fahrizal; Dedi Herdiansyah
Jurnal Aplikasi Manajemen Vol 7, No 1 (2009)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1960.062 KB)

Abstract: Polytechnic in National Education is one of professional Education. Professional Education is more stressing the Ability and the implementation of knowledge basic of concepts and conduction in field detail. Learning process in polytechnic is directed to outcome the graduated owned the certainly competence, such as the ability supported with the ability to analize at certainly level. By this competence it’s expected that polytechnic graduate are ready to work. To gain the outcome ready to work, training ang work motivation the polytechnic’s lecturer is needed and planned well by the institution. From the result of this , the influence of training to the lectuirer of work performance has the positive fact. This means the training conducted by the institution has the fact to the students in learning process and by that it’s expected the outcomes have the the quality and able to competence. Mean while the influence of motivation of lecture’s work performance has a negative fact. It’s due to the incentive, reward and the rate of lectures welfare is not optimal to treated by institution. For that the institution has to think the cases so that the motivation of lecture’s work performance is no loyer decreasing. Mean while the influence of training and the motivation of lecture’s work performance has a positive fact stimously. Keywords: training, work performance, lecture

SKENARIO PEMBIAYAAN MIKRO BUMDes BERBASIS POTENSI ELIT DESA SUNGAI KAKAP KABUPATEN KUBU RAYA Didi Zulyanto; Dedi Herdiansyah; Sri Syabanita Elida
Inovbiz: Jurnal Inovasi Bisnis Vol 5, No 2 (2017)
Publisher : Politeknik Negeri Bengkalis

Abstrack: Dalam upaya memberdayakan seluruh potensi elit/aktor desa, maka kami mengkaji desain Skenario Pembiayaan Mikro BUMDes Berbasis Potensi Elit Desa Sungai Kakap Kabupaten Kubu Raya Kalimantan Barat. Hal ini terutama dikarenakan bahwa di Kabupaten Kubu Raya yang merupakan daerah pemekaran terbaru di Provinsi Kalimantan Barat dalam beberapa tahun terakhir ini mengalami perkembangan dan kemajuan yang cukup pesat. namun eksistensi seluruh potensi yang ada seperti kelompok tani/ perikanan belum mendapat perlindungan hukum dari pemerintah. Melalui metode penelitian kualitatid dengan menggunakan teknik PRA dan FGD kajian mendalam dilakukan penelitian ini. Tujuannya adalah untuk merancang desain implementasi dengan model penguatan pembiayaan mikro melalui pelembagaan BUMDes yang berbasis masyarakat di desa Sungai Kakap Kecamatan Sungai Kakap Kabupaten Kubu Raya Kalimantan Barat. Namun jika sudah ada tetapi kedudukan hukumnya yang masih belum jelas, ini berarti tinggal menndaklanjuti kepastian hukumnya saja.Kerumitan dan resiko pengelolaan pembiayaan mikro pada BUMDes membutuhkan kematangan kelembagaan yang memadai. Kondisi ini menjadi warga lebih berhati-hati ladi. Posisi desa yang memadai yakni dengan berbagai potensi yang ada membuat masih belum dan sulit untuk menyepakati keberadaan BUMDes.

PENGEMBANGAN MODEL KUALITAS LAYANAN TRANSPORTASI ONLINE DI INDONESIA Dedi Herdiansyah; Abdullah Abdullah; Meizi Fahrizal
Inovbiz: Jurnal Inovasi Bisnis Vol 6, No 2 (2018)
Publisher : Politeknik Negeri Bengkalis

Penelitian kali ini adalah upaya pengembangan konsep kualitas layanan transportasi online melalui pengalaman/perspektif pelanggan/masyarakat sebagai pengguna jasa layanan transportasi online di Kota Pontianak dan sekitarnya. Tujuan umum penelitian ini adalah untuk mengembangkan model kualitas layanan jasa transportasi online. Lebih lanjut konsep yang akan dibentuk ini nanti juga diharapkan dapat memperkaya wawasan pihak-pihak yang berkepentingan dalam memanajemen layanan dan peluang-peluang bagi peningkatan penerapan kualitas layanan bagi penyedia layanan jasa transportasi online di Kota Pontianak. Tujuan khusus yaitu menemukan fakta-fakta layanan melalui masyarakat penggunan layanan jasa transportasi online di Kota Pontianak, sehingga hasilnya diharapkan akan ditemukan dimensi-dimensi layanan berkualitas yang diinginkan oleh masyarakat yang harus disediakan oleh penyedia layanan, sebagai alat untuk bersaing sesama penyedia layanan jasa transportasi online. Penelitian ini menggunakan metode penelitian kualitatif dengan pendekatan fenomenologis, dengan metode pengumpulan data melalui wawancara mendalam (indepth interview). Hasil penelitian mengidentifikasi mengidentifikasi 6 (enam) tema dimensi kualitas layanan, yaitu: (a). Fisik/keberwujudan (terdiri dari dua hal yaitu: fisik kendaraan dan fisik driver), (b). keamanan, (c). kenyamanan, (d). kecepatan, (e). ketepatan (terdiri dari dua hal yaitu: ketepatan waktu dan ketepatan pesanan, dan (f). Keramahan.

The Effects of Green Product Knowledge, Perceived Price and Government Policy on Green Purchase Intention in Buying Hybrid Motor Vehicles Lia Suprihartini; Dedi Herdiansyah; Meizi Fahrizal
Enrichment : Journal of Management Vol. 12 No. 5 (2022): December: Management Science And Field
Publisher : Institute of Computer Science (IOCS)

The background of this research is to explore more deeply environmentally friendly motorcycle products with the Hybrid type, seek information about how the public as consumers understand environmentally friendly motorized vehicle products, find out how their perception of the price of environmentally friendly products is, and find out how the government has given efforts to encourage the public in the purchase and use of environmentally friendly motorcycles. Of course, before entering the stage of a battery-based or 100% electric vehicle, you should first step into the hybrid vehicle phase while preparing for the use of an electric motor in its entirety or a pure manner. The data analysis methodology used by the researchers is a qualitative method using the SPSS Version 22 program involving 100 respondents. Sampling was carried out by researchers using the Accidental Sampling technique. The results showed that the Green Product Knowledge variable significantly affected the Green Purchase Intention variable. In contrast, the Perceived Price variable had no significant effect on the Green Purchase Intention variable. Then, the Government Policy variable also significantly affects the Green Purchase Intention variable. Finally, the Green Product Knowledge, Perceived Price, and Government Policy variables were found to have a simultaneous effect on the Green Purchase Intention variable.

PEMASARAN DIGITAL UNTUK MENINGKATKAN JUMLAH PENGUNJUNG PADA DESA WISATA PULAU LEMUKUTAN Dedi Herdiansyah; Meizi Fahrizal; Abdullah Abdullah; Januardi M. Diah; Charlyna S. Purba; Anistya Fitri Larasati; Melti Oktavianda
Aptekmas Jurnal Pengabdian pada Masyarakat Vol 5 No 4 (2022): APTEKMAS Volume 5 Nomor 4 2022
Publisher : Politeknik Negeri Sriwijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36257/apts.v5i4.5107

Laila Mayaya Park, located in Tanjung Porox, is one of the tourist destinations in Pulau Lemukutan Village, Bengkayang Regency, West Kalimantan Province. Compared to other destinations that have already developed, Laila Mayaya Park can be said to be still minimal in terms of the number of visitors who come, because this location is still included as a new category as a tourist destination. The objectives of this service are as follows: 1). Applying knowledge about digital marketing, 2). Conduct brief counseling and training on digital marketing content creation, and 3). Conducting Focus Group Discussions (FGD) between the two parties, the implementers and the target community. This service is expected to be able to: 1). increase the number of visitors (tourists) so that it will improve financial performance for Laila Mayaya Park, 2). increase knowledge and insight for tourism destination management who can help thinking skills to create attractive digital marketing content for potential visitors, and 3). provide solutions to the constraints of developing tourist destinations for the Laila Mayaya in Tanjung Porox. With the existing knowledge and skills of digital marketing, it is hoped that the main goal of this service is to increase the number of visitors.

KUALITAS LAYANAN DESTINASI WISATA KEPULAUAN (BAHARI) DI INDONESIA Dedi Herdiansyah Dedi; Meizi Fahrizal Meizi; Lia Suprihartini lia
Jurnal Review Pendidikan dan Pengajaran (JRPP) Vol. 6 No. 4 (2023): Volume 6 No 4 Tahun 2023
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jrpp.v6i4.21197

Tujuan Penelitian kali ini adalah menemukan konsep kualitas layanan destinasi wisata kepulauan (Bahari). Penelitian ini menggunakan pendekatan kualitatif deskriptif, dengan metode pengumpulan data melalui wawancara dan observasi. Hasil penelitian menunjukkan bahwa Kualitas Layanan Destinasi Wisata Bahari, ditentukan oleh 4 (empat) dimensi yaitu: 1). Aksesibilitas. Tersedia alat transportasi penyebrangan, namun kapal tradisional penangkap ikan masyarakat yang dimodifikasi untuk angkutan orang, barang dan kendaraan; 2). Amenitas. Tersedia berbagai alternatif akomodasi, mulai dari hanya sekedar sewa lahan buat mendirikan tenda, sewa kamar di rumah penduduk, dan penginapan dalam bentuk vila dan homestay. Namun penginapan memiliki keterbatasan jam operasi listrik; dan 3). Atraksi. Wisata andalan adalah alam seperti pemandangan laut dan snorkling karang nemo dan setiap setahun sekali diadakan spesial even (Festival Lemukutan). Namun belum tersedia atraksi budaya, baik seni tari maupun seni musik yang menunjukkan khas daerah. 4). Penunjang. Pulau Lemukutan sudah memiliki Pokdarwis, namun SDM mereka masih mengandalkan wawasan dan pengetahuan otodidak, tidak ada latar belakang pendidikan formal ataupun nonformal. Peran serta berbagai pihak sangat dibutuhkan dalam meningkatkan kualitas manajerial mereka dan peningkatakan kualitas sarana prasarana pendukung wisata.

Peningkatan Layanan Staf Frontline Melalui Diklat Kualitas Layanan (Excellent Service Quality) Herdiansyah, Dedi; Nurmala, Nurmala; Zain, Desvira; Sutrisno, Edy; Novieyana, Sarifah; Rinaldi, Hasymi
Jurnal KARINOV Vol 5, No 1 (2022): Januari
Publisher : Institute for Research and Community Service (LP2M), Universitas Negeri Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17977/um045v5i1p23-30

Pengabdian kepada Masyarakat ini bertujuan menerapkan ilmu dan konsep Pelayanan Prima (Excellent Service), dimana selanjutnya membangun kualitas SDM bagi salah satu stakeholder Polnep, dalam hal ini PT Adira Dinamika Multi Finance Tbk. Pelaksanaan Pengabdian kali ini menggunakan metode penerapan ipteks dalam bentuk penyuluhan (diklat) bagi frontliner. Selain itu untuk menambah kualitas layanan di Area Layanan, Tim pengabdian telah mensetting satu set LED running text untuk meningkatkan kualitas dalam hal informasi di ruang layanan. Pengumpulan data melalui observasi, wawancara dan studi dokumen serta beberapa dokumentasi di Area Ruang Layanan. Manfaat Pengabdian yang diharapkan bagi khalayak sasaran adalah tercapainya peningkatan pengetahuan dan ketrampilan mengenai kualitas layanan dari Staf Bagian Customer Service (CS) dan Teller, menumbuhkan Jiwa Melayani bagi Staf Bagian Customer Service (CS) dan Teller, terjadinya peningkatan Citra yang baik dari Pelanggan, khususnya bagi pelanggan Cabang Kota Pontianak dan sekitarnya, dan meningkatnya kualitas hubungan kerjasama yang saling menguntungkan, antara Politeknik Negeri Pontianak sebagai institusi Pendidikan Tinggi dengan PT Adira Dinamika Multi Finance Tbk, sebagai salah satu Industri sebagai bagian dari Stakeholder Pendidikan Tinggi. Kata kunci— Frontliner, Kualitas Pelayanan, Kepuasan dan Loyalitas Pelanggan Abstract This community projects aims to apply the knowledge and concept of Excellent Service, which in turn builds the quality of human resources for one of the Polnep stakeholders, in this case PT Adira Dinamika Multi Finance Tbk. The implementation of this service uses the method of applying science and technology in the form of education and training for frontliners. In addition, to increase the quality of service in the service Area, the service team has set up a set of LED running text to improve the quality of information in the service area. Collecting data through observation, interviews and document studies as well as some documentation in the Service Room Area. The expected service benefits for the target audience are the achievement of increased knowledge and skills regarding service quality from the Customer Service (CS) and Teller Staff, fostering a Serving Spirit for Customer Service (CS) and Teller Staff, an increase in a good image from customers, especially for customers of the Pontianak City Branch and its surroundings, and increasing the quality of mutually beneficial cooperative relationships, between Pontianak State Polytechnic as a Higher Education institution and PT Adira Dinamika Multi Finance Tbk, as one of the industries as part of the Higher Education Stakeholder. Keywords— Frontliner, Service Quality, Customer Satisfaction and Loyalty

Co-Authors Abdullah Abdullah Abdullah Abdullah Abdullah Anistya Fitri Larasati Charlyna S. Purba Desvira Zain Diah, Januardi M Didi Zulyanto Edy Sutrisno Hasymi Rinaldi, Hasymi Januardi M. Diah Larasati, Anistya Fitri Lia Suprihartini Lia Suprihartini lia Meizi Fahrizal Meizi Fahrizal Meizi Fahrizal Meizi Melti Oktavianda Melti Oktavianda Muhani, Urai Novieyana, Sarifah Nurmala Nurmala Purba, Charlyna S Sri Syabanita Elida Syarifah Novieyana, Syarifah Tri Wahyuarini, Tri

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