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All Journal JURNAL LENTERA BISNIS JURNAL ABDIMAS PLJ
Rini Mardikawanty
Politeknik LP3I Jakarta
Humanities Computer Science & IT Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

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Journal : JURNAL LENTERA BISNIS

 1 
KUALITAS PELAYANAN BERDAMPAK LANGSUNG TERHADAP KEPUASAN MAHASISWA DI POLITEKNIK LP3I JAKARTA Rini Mardikawanty; Sudirman Sudirman
JURNAL LENTERA BISNIS Vol. 10 No. 3 (2021): JURNAL LENTERA BISNIS
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v10i3.501

Abstract

This study aims to analyze the infuence of service quality toward satisfaction of student. This research was conducted in LP3I Polytechnic Jakarta Campus Kramat Raya. The population in this study is student of campus kramat. The samples were 85 paticipants by using probability sampling method which uses a simple random sampling. Then, the data are prosessed by multiple regression analaysis. The research analyse whether the dependent variable namely the service quality influence signicantly toward satisfaction of the students which is as the independent variable. The result of this reserch showed that sevice quality had significant influence toward satisfaction of student which is achieved 64,9%. The result of simultaneous testing showed that service quality had significant influence to toward satisfaction of student.Keywords: Service, Quality, Satisfaction
PENGARUH GAYA KEPEMIMPINAN TERHADAP KINERJA SDM DAN KUALITAS LULUSAN MAHASISWA DI POLITEKNIK ABCD JAKARTA Darmawan; Jaenudin Akhmad; Endah Heryanti; Subagiyo; Rini Mardikawanty
JURNAL LENTERA BISNIS Vol. 14 No. 1 (2025): JURNAL LENTERA BISNIS, JANUARI 2025
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v14i1.1378

Abstract

This study discusses the influence of leadership style on human resource (HR) performance and the quality of student graduates at ABCD Jakarta Polytechnic. This study aims to analyze the impact of leadership style applied by institutional leaders on HR performance and the quality of student graduates. The research method used is a qualitative method with a descriptive approach. Data were collected through questionnaires distributed to lecturers, administrative staff, and students, as well as in-depth interviews to gain further perspectives. The results of the study indicate that the dominant authoritarian leadership style in this institution contributes to employee performance which is only at a moderate level and the quality of graduates that is not optimal. In contrast, transformational and participatory leadership styles have been shown to have a significant positive influence in increasing motivation, HR performance, and graduate quality. The main recommendation of this study is the need for a shift in leadership style from authoritarian to a more inclusive and supportive style to improve overall institutional performance.
Co-Authors Agung Edi Rustanto Badriyah Badriyah D Purnomo Darmawan Endah Heryanti Jaenudin Akhmad Nur Haris Efendi Subagiyo Sudirman