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Influence of Service Quality, Consumer Value, and Brand Image on Consumer Satisfaction at the Semarang Main Branch Post Office Nurul - Amalia; Rustono - Rustono; Febrina - Indrasari
JOBS (Jurnal Of Business Studies) Vol 8, No 1 (2022): Oktober 2022
Publisher : Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32497/jobs.v8i1.3985

Abstract

The Post Office is one of the BUMN companies in services in the delivery of goods, letters, payments, and so on. The purpose of this research is to analyze the influence of service quality, customer perceived value, and brand image on customer satisfaction at post office Cabang Utama Semarang. The methods of data collection used in this research are questionnaires, observation, and literature review. The sample are 100 respondents calculated by Slovin formula. The sampling technique used purposive sampling of 100 respondents who are customer of Post Office Cabang Utama Semarang. The analytical method used int this researchis, multiple linear regression method. Based on calculations using SPSS version 26, the results shows that the regression equation was Y = 0,056X1+0,487X2+0,486X3+e. The result of this study explained that the variable service quality, customer perceived value, and brand image had positive and significant effect on customer satisfaction. The coefficient of determination in this research was 0,629 which means service quality, customer perceived value, and brand image affect the variable of customer satisfaction by 62,9%, while 37,1% is influenced by other variables not examined in this study
TINJAUAN TEORI HUKUM EKONOMI PADA PERJANJIAN SEWA BARANG MILIK NEGARA (Studi Kasus Kantor Unit Penyelenggara Pelabuhan Kelas III Kuala Samboja Direktorat Jenderal Perhubungan Laut dengan PT. Tanjung Berlian Samboja) Febrina Indrasari
Legal Standing : Jurnal Ilmu Hukum Vol 7, No 1 (2023): Maret
Publisher : Universitas Muhammadiyah Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24269/ls.v7i1.6691

Abstract

The purpose of this study is to determine the lease agreement of State Property (BMN) in terms of economic law theory. The research method uses a Doctrinal approach which is normative in character with research targets from a set of norms, at the application level, or research depth. Current infrastructure development requires efficiency, effectiveness of state spending and increased state revenue. In practice, Non-Tax State Revenue (PNBP) as state revenue has not been implemented optimally by the Ministry of State / Department. One of them is PNBP derived from the management of State assets, namely State Property (BMN). Alternative utilization of BMN by leasing BMN implemented by Ministries / Institutions in the scope of East Kalimantan, namely the utilization of BMN located at the Kuala Samboja Class III Port Operator Unit Office, the asset is leased for the stockpiling of land construction goods at Ambarawang Laut Port. So the researcher wants to know how the BMN utilization lease agreement from the Economic Analysis of Law theory, Investment theory, and how the BMN utilization Lease Agreement at the Kuala Samboja Class III Port Operator Unit Office in terms of agreement law. The results: (1) The BMN utilization lease agreement from the Economic Analysis of Law theory sees the role of law in terms of value, usefulness, and efficiency can be applied; (2) The contract signing process takes a long time, because on the leasing side there are several agencies in the approval, such as the Ministry of Finance and the Ministry of Transportation internally; (3) BMN utilization is seen by investment theory to be very beneficial for both parties; (4) BMN utilization lease agreement seen from the elements of the agreement, legally valid.
DISTRIBUSI RISIKO DAN MANFAAT PENGELOLAAN DAN PEMANFAATAN SUMBER DAYA ALAM DI DESA SATUI BARAT KABUPATEN TANAH BUMBU Febrina Indrasari
UNES Law Review Vol. 5 No. 3 (2023): UNES LAW REVIEW (Maret 2023)
Publisher : LPPM Universitas Ekasakti Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/unesrev.v5i3.428

Abstract

The guarantee of management and utilization of natural resources stated in the constitution should be the basis in managing the natural resources by taking into account the broad aspects of the interests of the community and the environment.This research aims to answer questions regarding the basis of the constitutional guarantee of management and utilization of natural resources in West Satui Village, Tanah Bumbu Regency towards environmental justice, and how the distribution of risks and benefits of management and utilization of natural resources in West Satui Village, Tanah Bumbu Regency. The research approach method used is doctrinal approach, with the target of norms, and linkages with facts found in the field. The result of this research is that unfair distribution of environmental risks will certainly lead to consequences in the form of environmental injustice. If the environment is damaged and unbalanced due to coal mining in Satui Barat Village, Tanah Bumbu Regency, it means that the risk is not felt by the government and mining business actors, but only a high risk for people's lives, as a result in terms of environmental risk distribution in coal mining in Satui Barat Village, Tanah Bumbu Regency can be said to be unfair.
PELATIHAN DIGITAL MARKETING PADA UMKM TERDAMPAK PANDEMI COVID-19 DI KABUPATEN DEMAK Arrezqi, Misbakhul; Indrasari, Febrina; Sai’in, Ali; Nurhayati, Ida
ADIMAS Jurnal Pengabdian Kepada Masyarakat Vol 6, No 2 (2022): September
Publisher : Universitas Muhammadiyah Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24269/adi.v6i2.4902

Abstract

The Covid-19 pandemic has caused an economic downturn, an increase in the number of unemployed, a decrease in the number of jobs, and a decrease in people's purchasing power. In these circumstances, online business is a solution to survive and improve the economy. Micro, Small, and Medium Enterprises (MSMEs) were also affected by the decline in sales due to changes in consumer behavior switching to online-based purchases. MSMEs must quickly adapt to changes in consumer behavior to survive amid the economic downturn. Digital marketing training is a solution to help MSMEs adapt to changes in consumer behavior to seek business opportunities and entrepreneurship through digital media. In line with the vision and mission of the Demak Regency Cooperatives and UMKM Trade Office, one of which is to strengthen the community's economy through UMKM, the team is trying to help make it happen in community service activities in digital marketing training. The purpose of this activity is to provide digital marketing training, help participants do marketing through digital media, and carry out digital-based entrepreneurship activities. The method used in this community service activity is in the form of participants attending lectures, discussions, questions, and answers about digital marketing given by practitioners who are experts in their fields then participants follow digital marketing practices. Evaluation of activities is carried out, both before, during, and after the activity is carried out. The results of this activity made 30 MSMEs in Demak Regency able to practice marketing through digital media in their businesses and obtain training modules that can be used as daily practice guides.
Women's Rights In The Division Of Customary Inheritance Rote Ndao Nusa Tenggara Timur (Supreme Court Decision No.1048 K/Pdt/2012) Febrina Indrasari
International Journal of Education, Vocational and Social Science Vol. 2 No. 02 (2023): May, International Journal of Education, vocational and Social Science (IJEVSS
Publisher : Cita konsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijevss.v2i02.249

Abstract

This research aims to answer the legal construction of women's rights in the inheritance of Rote Ndao East Nusa Tenggara custom, and analysis of Supreme Court Decision Number 1048 K/Pdt/2012 in the distribution of women's inheritance in Rote Ndao East Nusa Tenggara custom. This research uses a doctrinal approach, using the Legislation approach, case approach and concept approach. Rote Ndao Regency of East Nusa Tenggara Province is included in the patrilineal group, which means that sons become or are recognized as heirs and daughters do not have the right position as heirs because in this case girls are not included in the patrilineal group, legal construction related to the recognition of women's rights is reflected in Supreme Court Decision Number 1048 K / Pdt / 2012 which provides a concrete picture related to the recognition of women's rights in customary inheritance law, especially in Rote Ndao Regency of East Nusa Tenggara Province. The attitude of the Supreme Court Judges who reformed the inheritance law of Rote Ndao by recognizing women's rights in the distribution of inheritance in accordance with the Ratio Decidendi states that customary laws that are not in accordance with legal developments in society, such as customary laws that do not recognize women's rights as equal to the position of men, can no longer be maintained.
PEMBERDAYAAN KELOMPOK IBU PKK DALAM HOME INDUSTRY SNACK EKONOMIS DI KELURAHAN TANDANG, KOTA SEMARANG Azizah, Azizah; Taviyastuti, Taviyastuti; Utami, Hadiahti; Inayah, Inayah; Ayuwardani, Mellasanti; Indrasari, Febrina; Khakim, Luqman; Hermawan, Iwan
Jurnal Hilirisasi Technology kepada Masyarakat (SITECHMAS) Vol. 4 No. 1 (2023): Vol. 4 No. 1 April 2023
Publisher : Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32497/sitechmas.v4i1.4205

Abstract

Pemberdayaan kelompok ibu PKK Kinibalu Timur RW 03 Kelurahan Tandang Kota Semarang melalui pelatihan membuat, mengemas serta menjual snack ekonomis sehingga tercipta home industry yang menghasilkan snack ekonomis layak jual akan berpengaruh terhadap kehidupan ekonomi keluarga yang selama ini hanya mengandalkan pemasukan dari para suami yang dirasa kurang untuk mencukupi kehidupan sehari-hari. Sebagai pendidik, hal ini merupakan tuntutan untuk dapat membantu Pemerintah, dengan melakukan kegiatan pengabdian pada kelompok ibu PKK Kinibalu Timur RW 03 Kelurahan Tandang Kota Semarang sehingga   taraf hidupnya menjadi lebih baik. Agar snack yang dihasilkan berkualitas, maka perlu pengetahuan yang dapat menghasilkan nilai tambah, yaitu mengikuti dan melakukan pembelajaran atau pelatihan cara mengolah snack ekonomis tepat. Melatih tata cara pengemasan yang tepat agar snack enak, tahan lama dan diminati oleh masyarakat. Dalam mengolah snack ekonomis   tersebut, peralatan yang digunakan, telah disiapkan oleh Penyelenggara Pendidikan.   Adapun peralatan yang digunakan dalam mengolah snack ekonomis sebagai berikut:   Kompor, alat penggorengan,   peniris minyak, timbangan, mesin press kedap udara (sealer plastik), dsb. Kelompok usaha juga diberi pelatihan manajemen dan membantu mengurus perizinan usaha dari BPOM. Metode yang diterapkan dalam program ini adalah pelatihan, praktek dan pedampingan. Luaran yang dihasilkan adalah berbagai macam snack ekonomis yang sudah terkemas baik dan layak jual di pasaran yang dihasilkan kelompok Ibu PKK KInibalu Timur RW 03.
PENERAPAN DIGITAL ACCOUNTING PADA ANGGOTA ASOSIASI EKPORTIR DAN PRODUSEN HANDYCRAFT INDONESIA (ASEPHI) DI MAGELANG Arrezqi, Misbakhul; Hidayat, Yusmar Ardhi; Jumi, Jumi; Suwardi, Suwardi; Zaenuddin, Achmad; Kurniani, Kurniani; Paniya, Paniya; Sugiyanta, Sugiyanta; Indrasari, Febrina; Wiediyanti, Destine Fajar
Jurnal Hilirisasi Technology kepada Masyarakat (SITECHMAS) Vol. 6 No. 1 (2025): Vol. 6 No. 1 April 2025
Publisher : Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32497/sitechmas.v6i1.5150

Abstract

Pandemi Covid-19 di dunia menyebabkan penurunan perekeonomian nasional bahkan dunia. Khususnya pada sektor pariwisata mendapat tekanan besar karena Pandemi Covid-19 serta Usaha Mikro kecil menengah (UMKM) di sekitar tempat wisata juga terkena dampak penurunan penjualan karena berkurangnya bahkan tidak adanya pengunjung yang datang. UMKM dengan produk usaha kerajinan tangan yang paling banyak bergantung pada sektor pariwisata baik untuk wisata domestik maupun mancanegara. ASEPHI adalah singkatan dari Asosiasi Eksportir dan Produsen Handycraft Indonesia, ASEPHI didirikan sebagai wadah penyaluran aspirasi pengusaha dan perajin untuk lebih mendorong jiwa kewiraswastaan hingga menjadi pengusaha profesional sekaligus mendukung dan menyukseskan program pembangunan ekonomi nasional. Visi Asephi adalah menyalurkan aspirasi pengusaha dan perajin di bidang kerajinan untuk lebih mendorong jiwa kewiraswastaan hingga menjadikan para perajin dan produsen sebagai pengusaha yang profesional dan sekaligus mendukung usaha pemerintah untuk menyukseskan program pembangunan ekonomi nasional. Salah satu kemampuan dalam berbisnis adalah kemampuan manajemen keuangan, pembuatan laporan keuangan yang mudah dan dapat diakses secara realtime sehingga tidak terjadi perselisihan jika memiliki sistem keuangan yang terbuka dan praktis. Penerapan digital accounting ini diharapkan dapat meningkatkan roda perkonomian khususnya pada anggota Asephi Magelang.Metodependekatanyangakandigunakanadalahpelatihan bisnis model dan digital accounting,praktikmenggunakanbisnis model canvas untuk pengunyusunan strategi bisnis dan printer portable untuk sistem keuangan. Solusi permasalahan adalah pelatihandan pemberian peralatan untuk meningkatkan kinerja.Hasildarikegiatanadalahpeningkatan daya saing masyarakat produktif atau UMKM skala nasional dan internasional.
KESADARAN HUKUM MAHASISWA TERHADAP HAK KEKAYAAN INTELEKTUAL HAK CIPTA ATAS KARYA TULIS (STUDI KASUS MAHASISWA JURUSAN ADMINISTRASI BISNIS POLITEKNIK NEGERI SEMARANG) Indrasari, Febrina; Endang Sulistyani; Isnaini Nurkhayati; Winarto; Azizah
Yuriska: Jurnal Ilmiah Hukum Vol. 16 No. 2 (2024): Agustus
Publisher : Law Department, University of Widya Gama Mahakam Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24903/yrs.v16i2.2699

Abstract

Tingkat kesadaran hukum yang rendah di antara siswa di dunia pendidikan disebabkan oleh kurangnya sosialisasi hukum, kurangnya akses ke informasi hukum dan budaya siswa sendiri. Sebagai mahasiswa Politehnik Negara Semarang karena salah satu tugas utamanya adalah menghasilkan kreasi yang ditulis baik dalam bentuk kertas atau laporan tugas akhir sebagai syarat untuk mencapai lulusannya. Tujuan dari penelitian ini adalah untuk mengetahui apakah mahasiswa di Politehnik Negeri Semarang menyadari hak kekayaan intelektual dalam penulisan ilmiah, serta faktor-faktor apa yang mempengaruhi kesadaran ini. Menggunakan teknik sosiologi empiris, para peneliti melihat bagaimana individu berperilaku dan berinteraksi ketika norma-norma sosial dipaksakan. Temuan ini menunjukkan bahwa pengetahuan hukum mahasiswa tentang hak cipta secara tertulis masih kurang, dengan hanya persentase kecil dari mereka yang akrab dengan Hak Kekayaan Intelektual dan Hak Cipta. Selain itu, ada kurangnya pengetahuan tentang mengutip buku orang lain atau makalah ilmiah dengan benar, yang mengakibatkan fotocopy dibuat tanpa sesuai dengan aturan atau hukum. Pemahaman mahasiswa tentang hukum dan bagaimana mereka seharusnya digunakan, serta sikap dan perilaku mereka yang terkait dengan hukum, semua memiliki dampak pada tingkat kesadaran hukum mereka.
TRANSFORMASI TATA KELOLA ADMINISTRASI: UPAYA PENINGKATAN KOMPETENSI DI POS PAUD BINTANG HARAPAN SEMARANG Utami, Hadiahti; Hermawan, Iwan; Khakim, Luqman; Ayuwardani, Mellasanti; Azizah, Azizah; Indrasari, Febrina; Taviyastuti, Taviyastuti; Inayah, Inayah; Luthfia, Irin Mirrah
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 6 No. 4 (2025): Volume 6 No 4 Tahun 2025
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v6i4.49501

Abstract

Administrasi lembaga pendidikan adalah fondasi utama manajemen yang menjamin kelancaran proses belajar mengajar demi tercapainya tujuan pendidikan. Data administrasi sangat vital bagi semua pelaku pendidikan, mulai dari kepala sekolah dan guru untuk pengelolaan harian, pengawas pendidikan sebagai bahan supervisi, hingga Dinas Pendidikan di berbagai tingkatan (kecamatan sampai provinsi) untuk pelaporan, pembinaan, serta penyusunan rencana dan program pendidikan masa depan. Pendidikan Anak Usia Dini (PAUD) merupakan upaya pembinaan anak usia 0-6 tahun melalui rangsangan pendidikan agar siap memasuki jenjang pendidikan selanjutnya. Pos PAUD Bintang Harapan Kelurahan Kramas, Tembalang, Semarang, sebagai salah satu lembaga PAUD, sangat bergantung pada tata kelola administrasi yang tertib dan teratur. Namun, di Pos PAUD Bintang Harapan, ditemukan masalah signifikan: belum tersedianya tenaga administrasi yang kompeten di bidangnya, dan ketersediaan peralatan edukasi yang masih kurang. Kondisi ini mengakibatkan kemampuan serta keterampilan administrasi pada guru dan tenaga administrasi di sana perlu ditingkatkan secara serius. Oleh karena itu, pengabdian kepada masyarakat ini bertujuan untuk meningkatkan kompetensi tata kelola administrasi perkantoran bagi para guru dan tenaga administrasi di Pos PAUD Bintang Harapan. Kegiatan ini akan dilaksanakan melalui metode pelatihan dan pendampingan. Diharapkan, peningkatan kemampuan ini akan membawa dampak positif berupa peningkatan efisiensi, mutu, dan perluasan kinerja di dunia pendidikan.
The Application Of Distributor Responsibility In Transboundary Haze Pollution Cases In Riau Based On Distrubutive Justice And Ethics Indrasari, Febrina
JURNAL LEGALITAS Vol 16, No 1 (2023)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (435.401 KB) | DOI: 10.33756/jelta.v16i1.19317

Abstract

Forest and land fires not only cause losses to the country of origin where the fire occurred, but also have an impact on other countries in the form of transboundary smoke pollution. The occurrence of transboundary smoke pollution that causes disruption to the environment of other countries is an act that is contrary to the principles of international law, especially those governing international environmental law. This research examines the worst forest and land fires that occurred in Riau. This research uses a doctrinal approach with consideration of research targets in the form of laws and regulations by examining the accuracy of arrangements, relations between norms and testing the norm system. The research approach analyzes legal theory, jurisprudence, and legal philosophy, and does not avoid the use of certain facts as support in research analysis. In this approach, the author analyzes the distributor's responsibility in the case of transboundary haze pollution in Riau. The result is that the parties responsible in the case of transboundary air pollution or Transboundary Haze Pollution in addition to the polluter, namely palm oil companies in Riau, also involve the state, in this case the Indonesian government as the party authorized to grant licenses and supervise the business licenses that have been issued, as well as being responsible as a contributor, namely the state of Singapore because of its financing to companies that cause air pollution in Riau. As well as making financiers, namely banks, one of the distributors in cross-border pollution in accordance with the polluter pays principle, which is the main principle that the polluter must be the payer.