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All Journal JCES (Journal of Character Education Society) Jurnal Ilmiah Ilmu Keperawatan Indonesia (Indonesian Nursing Scientific Journal) Jurnal Review Pendidikan dan Pengajaran (JRPP) Majalah Ilmiah Warta Dharmawangsa Community Development Journal: Jurnal Pengabdian Masyarakat BERNAS: Jurnal Pengabdian Kepada Masyarakat J-REMI : Jurnal Rekam Medik dan Informasi Kesehatan International Journal of Social Science PRIMA : Portal Riset dan Inovasi Pengabdian Masyarakat Journal of Sustainable Community Service
Masriani Situmorang
Universitas Awal Bros
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Dentistry Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Veterinary Other

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Implementasi dan Pengaruh APM (Anjungan Pendaftaran Mandiri) terhadap Efisiensi Pelayanan di Rumah Sakit Botania Mulyana, Mulyana; Situmorang, Masriani; Claudia, Claudia
PORTAL RISET DAN INOVASI PENGABDIAN MASYARAKAT Vol. 4 No. 2 (2025): MARCH
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/prima.v4i2.1620

Abstract

The purpose of this study is to evaluate the implementation and effect of the Automated Registration Machine on service efficiency at Awal Bros Botania Hospital. This study uses observation and interview methods to collect data on the effectiveness of the Automated Registration Point in speeding up the patient registration process. The results showed that the use of Automated Registration Machine at Awal Bros Botania Hospital Batam has improved service efficiency by reducing patient waiting time. BPJS patients who register online can directly use the machine to re-register without having to queue at the counter. The self-registration platform also simplifies the registration process, improves patient satisfaction, and helps the hospital increase productivity. However, there are technical issues such as running out of ink or paper, as well as difficulties for some patients, especially the elderly, in operating the machine. To address this, hospitals need to provide technical support, training for patients, and more helpers around the machines. Self-registration machines also help administrative and medical staff in improving work efficiency, as there are fewer queues at the registration counters.
Analisis Penyebab Terjadinya Downtime di Pendaftaran Pada Aplikasi EPUS UPT Puskesmas Lubuk Baja Situmorang, Masriani; Mulyana, Mulyana; Safitri, Risda
PORTAL RISET DAN INOVASI PENGABDIAN MASYARAKAT Vol. 4 No. 3 (2025): JUNE
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/prima.v4i3.1794

Abstract

The purpose of this study was to analyze the causes of downtime in the EPUS application used in the patient registration process. Downtime that occurs has an impact on delayed services, increased patient waiting time, and decreased efficiency and effectiveness of health services. The methods used in this activity are direct observation and interviews with registration officers. The results of the observation showed that downtime was caused by two main factors, namely internal network disruptions when inputting patient data and external server constraints when verifying BPJS active status. To overcome this problem, several short-term and long-term solutions were proposed, such as improving network infrastructure, training staff in manual procedures during downtime, and coordinating with BPJS. By implementing these solutions, it is hoped that services at the Puskesmas can remain optimal even though there are system disruptions.
Co-Authors Abellya, Abellya Amir, Eka Fitri Ceriani Windharti claudia, claudia Claudyana, Inka Desla Fani Farhansyah Gevi Larasty Marian Tonis Monique, Dinda Astya Mulyana Mulyana Mulyana Mulyana Mulyana Mulyana Mulyana Mulyana Mulyana Mulyana Mulyana Mulyana, MulyanaMulyana Natasha, Natasha Netty Herawaty Purba Rahmawati Rahmawati Rahmawati Retno Rhuccy Nhivellast Safitri, Murniati Safitri, Risda Septi Maisyaroh Ulina Panggabean Sherly Mutiara Sindy Fatikasari siti wulandari Syarah Nurwahyuni Tri Sundari Veggy Veggy Veggy, Veggy Widya Widya Putri