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All Journal Jurnal Inovasi Hasil Pengabdian Masyarakat (JIPEMAS) AMALIAH: JURNAL PENGABDIAN KEPADA MASYARAKAT Jurnal Mantik JURPIKAT (Jurnal Pengabdian Kepada Masyarakat) International Journal of Applied Finance and Business Studies Jurnal Ilmiah MADIYA: Masyarakat Mandiri Berkarya Akuntansi'45 Jurnal Akuntansi, Keuangan dan Perpajakan Jurnal Nuansa: Publikasi Ilmu Manajemen dan Ekonomi Syariah
Dwi Jati, Fatma
Politeknik Negeri Medan
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Journal : Jurnal Mantik

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Bibliometric analysis with VOS Viewer of journal trends in risk management, firm performance, and firm value Listya, Khanti; Dwi Jati, Fatma; Asrin Jazuli, Muhammad
Jurnal Mantik Vol. 8 No. 1 (2024): May: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v8i1.5167

Abstract

Risk management that can be implemented optimally will help companies map risks. Risks that the company can adequately overcome will undoubtedly make the company's business processes run well, which is characterized by good company pro forma (performance). Company performance includes many aspects of a company, especially financial aspects. This improved company performance will undoubtedly be related to the company's value. Thus, there is a relationship between risk management, company performance, and company value, so it needs to be analyzed more deeply and thoroughly, one of which is by bibliometric analysis. The method combines convergent parallel types (Convergent Parallel Mixed Methods). Researchers collected quantitative data in the form of 500 publications from 2007-2022 with the PoP (Perish or Publish) application, and the data was tidied up with Mendeley Desktop and then carried out bibliometric analysis with VOSviewer software to produce visual displays, namely Network Visualization, Overlay Visualization, and Density Visualization. The visual display shows colourful lines interconnected to form a network that shows the relationship of publication citations between one another and nodes of varying colours and sizes that indicate the number of citations. The results of the analysis of publications on Risk Management, Company Performance, and company value show there are several other topics outside of these variables interconnected, consisting of 8 clusters. Each cluster consists of several issues and publications connected, as seen from the network on Network Visualization, Overlay Visualization, and Density Visualization
Developing a Customer Service Communication Model to Enhance Professional Image: A Case Study of Early-Stage Laundry Business Siahaan, Sondang Beatrix; Simbolon, Novi Handayani; Fatma Dwi Jati; Listya, Khanti
Jurnal Mantik Vol. 9 No. 4 (2026): February: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v9i4.6870

Abstract

While early-stage service business often struggle with brand perception, research on standardized communication frameworks for MSME remains limited. This study develops a customer service communication model designed to bridge the gap between operational service and professional image in early-stage laundry businesses. Utilizing the systematic ADDIE (Analysis, Design, Development, Implementation, and Evaluation) framework, this research employs a comprehensive R&D (research and development) approach to ensure the model is both theoretically sound and practically viable. Grounded in the Osgood-Schramm circular communication theory, this research adopts a a qualitative developmental approach. Through semi-structured interviews, field observation, and data triangulation, this study identifies critical touchpoints in the service communication cycle. The result is a synchronized communication flow and a standardized pocketbook guide tailored for three pivotal interactions: customer drop-off, pick-up, and complaint handling. Beyond its practical utility, this research contributes to service communication literature by operationalizing theoretical models into actionable frameworks for informal business sectors. The findings demonstrate that a structured developmental approach to interpersonal communication serves as a vital catalyst for enhancing service quality and fostering long-term business resilience
Co-Authors Asrin Jazuli, Muhammad Aulia Azzardina Bambang Hermanto Dikki Miswanda Dio Swandana Gultom, Selfi Afriani Haris Munandar Nasution Jazuli, Muhammad Asrin Khanti Listya Moondra Zubir Muhammad Asrin Jazuli Novi Handayani Simbolon Nurika Restuningdiah Prima Minerva Primasa Minerva Nagari Rahmah Devi Syahputri Siahaan, Sondang Beatrix Siti Rahmah Sondang Beatrix Siahaan Zulmai Rani