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Journal : IIJSE

The Effect of Psychological Resilience on Internship Students’ Performance and Job Satisfaction: The Moderating Role of Social Support Dienullah, Fakhri Akhmad; Palupi, Majang
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 1 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v9i1.8919

Abstract

This study aims to analyze the effect of psychological resilience on the performance and job satisfaction of internship program students with social support as a moderating variable. Based on the Conservation of Resources Theory and Social Support Theory, this quantitative study used a Likert scale questionnaire survey of students at the Faculty of Business and Economics, Islamic University of Indonesia. The data were analyzed using simple linear regression and Moderated Regression Analysis (MRA) through SPSS version 26. The results showed that psychological resilience had a positive and significant effect on performance and job satisfaction, while social support strengthened the relationship between the two. These findings confirm that strengthening resilience and social support not only plays a role in improving student performance and job satisfaction during the internship program, but also becomes an important factor in shaping their readiness to face future job challenges.
Qualitative Analysis of the Impact of Workload on Employees at PT Jasa Raharja Purwokerto Branch Sari, Cinta Annastasya; Palupi, Majang
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 1 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v9i1.8939

Abstract

This study aims to gain an in-depth understanding of employee workload and its impact on well-being and performance at PT Jasa Raharja Purwokerto Branch. The research employs a qualitative approach with a case study method, collecting data through interviews, observations, and documentation involving five informants from various job positions. The findings indicate that workload is driven by the high number of traffic accident cases, compounded by limited human resources and the continuous adaptation to evolving digital systems. These conditions lead to several consequences, including physical fatigue, work stress, and work-life imbalance, which ultimately affect employee performance. Although, in general, employees maintain optimal performance, one informant admitted that their performance occasionally declines due to time pressure and a high volume of work. Nevertheless, most employees continue to strive to maintain their performance by demonstrating discipline, responsibility, and strong commitment to delivering optimal public service. This study also highlights the importance of human resource management policies focused on employee well-being and workload distribution to ensure the quality of public services remains consistent.