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All Journal Preventif Journal Jurnal Review Pendidikan dan Pengajaran (JRPP) Jurnal Ners Jurnal Kesmas Untika Luwuk: Public Health Journal Jurnal Kesehatan Tambusai International Journal of Medicine and Health Jurnal Spektrum Kesehatan Journal of Midwifery and Nursing Studies
Nurfitriani Nurfitriani
Program Studi Administrasi Rumah Sakit, Fakultas Ilmu Kesehatan, Universitas Cokroaminoto Makassar
Dentistry Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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Analysis of Waiting Time for Patient Service Using Lean Concept in Outstanding Installations Stella Maris Hospital Muhammad Takwa; Andi Niartiningsih; Nurul Hidayah Nur; Nurfitriani Nurfitriani; Mene Paradilla
International Journal of Medicine and Health Vol. 4 No. 1 (2025): International Journal of Medicine and Health
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijmh.v4i1.5469

Abstract

Hospitals worldwide are increasingly concerned about the performance of outpatient services, which contribute significantly to their revenue and are projected to surpass inpatient services in importance. As the demand for medical care continues to grow, outpatient services could generate even greater financial returns for hospitals. This study aims to evaluate patient service wait times at Stella Maris Hospital Makassar's outpatient department using the lean methodology. A mixed-methods approach was employed, involving the measurement of wait times for 100 patients and interviews with eight informants, including the head of the outpatient department (1 person), admission officers (3 individuals), the hospital director (1 person), and nurses (3 individuals). The interview data were analyzed through processes of data reduction, visualization, and conclusion formulation. A patient care process flowchart was created to assess data quality. Findings indicate the absence of an integrated hospital information system (SIMRS), leading to issues such as long queues at the pick-up counter, delays in doctor availability, and inefficiencies in order processing. Recommendations include integrating SIMRS across the hospital, implementing system improvements, and quantifying outcomes for effective decision-making.
PENGARUH DYNAMIC CAPABILITIES TERHADAP VALUE INNOVATION RSUD KOTA MAKASSAR Andi Niartiningsih; Nurul Hidayah Nur; Nurfitriani Nurfitriani; Mene Paradilla; Muhammad Takwa
Jurnal Spektrum Kesehatan Vol 2 No 2 (2026): Vol. 2 No. 2 Juni 2026
Publisher : PT. Media Ilmiah Persada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37081/rum-kes.v2i2.89

Abstract

Dynamic capabilities  yang mencakup kemampuan  sensing, seizing, dan transforming menjadi faktor strategis dalam mendorong rumah sakit untuk beradaptasi, berinovasi, dan menciptakan nilai tambah bagi pasien. Penelitian ini bertujuan untuk menganalisis pengaruh dynamic capabilities terhadap value innovation pada RSUD Kota Makassar dalam menghadapi dinamika lingkungan layanan kesehatan yang semakin kompleks dan kompetitif. Metode penelitian yang digunakan adalah pendekatan kuantitatif dengan desain explanatory research. Data dikumpulkan melalui penyebaran kuesioner kepada 123 tenaga kesehatan dan manajemen rumah sakit. Hasil penelitian menunjukkan bahwa dynamic capabilities berpengaruh positif dan signifikan terhadap value innovation. Kemampuan organisasi dalam mengidentifikasi peluang, mengambil keputusan strategis, serta melakukan transformasi layanan terbukti mampu meningkatkan kualitas pelayanan, efisiensi operasional, dan kepuasan pasien. Temuan ini menegaskan pentingnya penguatan kapabilitas dinamis sebagai strategi utama dalam menciptakan inovasi nilai di sektor pelayanan kesehatan publik. Oleh karena itu, manajemen rumah sakit perlu memperhatikan dam merancang kebijakan berbasis inovasi serta memperkuat daya saing organisasi secara berkelanjutan.
Co-Authors Andi Niartiningsih Hartati S Martina Rumbiak Mene Paradilla Muhammad Takwa muhtazib, muhtazib Noviani Munsir Rosnida Rosnida Tria Alpiana Dawa