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All Journal Jurnal Ilmiah KOMPUTASI IJTB | INTERNATIONAL JOURNAL OF TECHNOLOGY AND BUSINESS I-STATEMENT Spektra: Jurnal Fisika dan Aplikasinya Parameter Kalbiscientia Jurnal Sains dan Teknologi ABDIMAS Jurnal Pengabdian Kepada Masyarakat Prosiding Seminar Nasional Sisfotek (Sistem Informasi dan Teknologi Informasi) KALBISIANA Jurnal Sains, Bisnis dan Teknologi
Mira Ziveria, Mira
Program Studi Sistem Informasi, Institut Teknologi Dan Bisnis Kalbis
Aerospace Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Materials Science & Nanotechnology Mathematics Mechanical Engineering Physics Public Health Social Sciences Other

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Perancangan Sistem Aplikasi Support Ticketing Berbasis Web pada PT ABCD Christina, Selly; Ziveria , Mira
KALBISIANA Jurnal Sains, Bisnis dan Teknologi Vol. 10 No. 3 (2024): Kalbisiana
Publisher : UNIVERSITAS KALBIS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53008/kalbisiana.v10i3.4317

Abstract

PT ABCD is one of the big companies based in Jakarta. PT ABCD has several branches in several cities. PT ABCD uses Information Technology to run operational activities more effectively. But in these activities, various departments also experience problems caused by user errors or system bugs. Therefore, the IT team has a helpdesk division that functions as the first person to be contacted if users experience problems. To make reports of problems experienced by users more effectively, a web-based support ticketing application is designed. The function of the application is that reporting can be done so that it can be reported to superiors and this incident does not occur if the same incident occurs with the helpdesk team knowing what the solution is. Intisari: Web, helpdesk, ticketing, IT.
Penerapan Metode Design Thinking pada Perancangan Ulang UI/UX Website Leaps Kalbis Institute Glensius, Jonatan; Ziveria, Mira
KALBISIANA Jurnal Sains, Bisnis dan Teknologi Vol. 12 No. 1 (2026): Kalbisiana
Publisher : UNIVERSITAS KALBIS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53008/gg1jf454

Abstract

In utilizing technology and the internet, learning and teaching activities at the Kalbis Institute create an information system in the form of a website. The website is named LEAPS which functions as an information service for all students and teachers at the Kalbis Institute. In this study, researchers will discuss the problems that are faced by Kalbis Institute students when they are using LEAPS. This study aims to help solve problems with interface design solutions. The researcher used the design thinking method as a research method, the Google form as a tool for finding questionnaire data, the Slovin formula as a determinant of the sample space, and a user experience questionnaire as a testing tool. In the prototype designs that have been tested by researchers, researchers get excellent results on the attractiveness scale, the clarity scale gets the excellent predicate, the efficiency scale gets the excellent predicate, the accuracy scale gets the good predicate, the stimulation scale gets the good predicate, and the novelty scale gets the excellent predicate. From these results, it is necessary to increase the accuracy and stimulation scale in order to get an excellent predicate.
Co-Authors Adinda Syafa Nabila Adinda Syafa Nabila Aditia Dwi Prastomo Aditya Dharmawan Adzra Mubarak Alya Ajeng Lutfiani Akbar, Adhitama Amelia Agustina Amerta, Yusuf Anggita Juventus Antoni Supatra, Antoni Azri Nur Aisyah Candrasari , Satya Christina, Selly Desi Ratu Asih Dyah Ajeng Nur Zahirah Dyah Ajeng Nur Zahirah Dyah Kusumawari Erasanti Meilani Esmar Budi Faris Setiadin Faza Adinda Fatinah Faza Adinda Fatinah Fiqri Hendrawan Glensius, Jonatan Hadi Nasbey Ignatius Ario Sumbogo, Ignatius Ario Ilham Maududi Immanuel, Nathanael Indriyani , Utami Jeremy Kurniawan Kelvin Meiiko Khairun Nisa, Salsabila Laili Nur Fitri Maliki Mangasi Maliki Naufal Rabbani Muhammad Ahnaf Dzaki Pratama Firmansyah Muhammad Ahnaf Dzaki Pratama Firmansyah Muhammad Kelvin Darmawan Muhammad Rivai Muhammad Rusli Muhara, Intan Nabilla Amanda Naning, Salman Nathanael Immanuel Nuraini Purwandari Raphael, Leonard Reza Pahlevi Richard Ridha Sefina Samosir Ridha Sefina Samosir Ridha Sefina Samosir Ridha Sefina Samosir Rizka Aulia Safitri Rizky S., Octa Rusli , Muhammad Salman Satya Candrasari Sefina Samosir , Ridha Sefina Samosir, Ridha Sembel, Farah Ulfa Setiabudi, Richard Indra Shakira Akbar Shinta Nurlaela Siti Ruhana Dara Situmorang, Poltak Pancarian Stevan Iskandar Sunaryo Tiurmaida Hutabarat Tiurmaida Hutabarat Tresia Deanra Upik Rahma Fitri, Upik Rahma Winarso, Edy Yosephine Leonie Yoshua Luwi Setyoadi