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All Journal JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) JURNAL ABDIMAS TRANSPORTASI & LOGISTIK
Osman Arofat, Osman
STMT Trisakti
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Transportation Other

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Pengembangan Instrumen Antecedent Gap ServQual Arofat, Osman; Nusraningrum, Dewi; Sucipto Dwisilo, Yuwono
JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 1, No 1 (2014): JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK
Publisher : STMT Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Di tengah-tengah persaingan yang demikian ketat, dengan menggunakan metodeAntecedent Gap ServQual dan deskriptif analisis, maka, tampak dengan jelas betapakeunggulan yang kompetitif menjadi acuan bagi segenap Awak Kabin.Kata kunci: antecedent gap ServQual, kepuasan pelanggan, kepuasan Awak Kabin
Pengembangan Instrumen Antecedent Gap ServQual Nusraningrum, Dewi; Arofat, Osman; Dwisilo, Yuwono Sucipto
JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 1, No 1 (2014): MARET
Publisher : Sekolah Tinggi Manajemen Transportasi (STMT) Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25292/j.mtl.v1i1.6

Abstract

Di tengah-tengah persaingan yang demikian ketat, dengan menggunakan metode Antecedent Gap ServQual dan deskriptif analisis, maka, tampak dengan jelas betapa keunggulan yang kompetitif menjadi acuan bagi segenap Awak Kabin.
PENERAPAN SAFETY MANAGEMENT SYSTEM PADA LEMBAGA PENYELENGGARA PELAYANAN NAVIGASI PENERBANGAN INDONESIA Fiyanzar, Adin Eka; Nusraningrum, Dewi; Arofat, Osman
JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 3, No 2 (2016): JULI
Publisher : Sekolah Tinggi Manajemen Transportasi (STMT) Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25292/j.mtl.v3i2.95

Abstract

This study aimed to analyze the effect of the implementation of Safety Management System (SMS) and the use of information system on the Flight Safety in the Indonesian Air Navigation Services Organization both partially and simultaneously. The research uses quantitative methods, and the data are analyzed using linear regression, simple correlation both partially and simultaneously and path analysis. The result shows; implementation of Safety Management System (X1) as measured by the Flight Safety (Y) has a positive and significant contribution on the level of Flight Safety.  The amount of the application contribution of Safety Management System that directly contributes to the Flight Safety is 35.4%, so the research hypothesis which states that the Safety Management System application directly impacts significantly on Aviation Safety is accepted; the use of Information Systems (X2) as measured by the Flight Safety (Y) has a positive and significant contribution on the level of Flight Safety. The use of information systems contributions that directly contributes to aviation safety is 38.4%, so the hypothesis which states that the use of information system directly affects significantly the flight safety is acceptable; the total effect of simultaneous application of Safety Management System (X1) and the use of Information Systems (X2) contribute significantly to the Flight Safety (Y) as much as 66.3%. The remaining 33.7% is the influence of the other factors such as refresher and development training for air navigation personnel, aviation navigation equipment renewal and observation flight
Sosialisasi Batas Aman Kecepatan Sepeda Motor pada Siswa SMAN 62, Jakarta Sidjabat, Sonya; Purba, Okin; Arofat, Osman
Jurnal Abdimas Transportasi & Logistik Vol 3, No 2 (2023): Oktober
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.atl.v3i2.1496

Abstract

Throughout 2023, Motorcycles became the highest contributor to accidents. Accidents are caused by the problem of indiscipline of motorists while driving, which begins with the behavior of violation of the order of passing traffic, and most of the victims are motorists who are still of productive age or students. So this community service aims to socialize the safe limit of motorcycle speed in students public high school 62, Jakarta. With the method of lectures, questions and answers, conducting pre and post-test, demonstrations and practice are given in the presentation of materials and pictures. The result of socializing the safe limits of this motorcycle speed was obtained a satisfaction score of 65% with a rating scale both for the facilitator and 65% for the material provided. The participants of the socialization understood the material provided by the speakers, this can be evidenced by the post-test results, which showed an average good score above 90%. Suggestions for future socialization can be organized with a longer duration, additional props and participants get a guide book.
Dwelling Time Berpengaruh Terhadap Daya Saing pada Teminal Peti Kemas Internasional di Tanjung Priok Silaen, Yuli; Siahaan, Langas Denny; Arofat, Osman; Kusmayadi, Dimas Rizki; Yulihapsari, Ika Utami
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 12, No 2 (2025): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v12i2.1565

Abstract

The long time required from the time the container is unloaded from the ship arrives with the import customs notification causing loading and unloading activities to be slow at the container terminal at the Jakarta International Container Terminal, Tanjung Priok Port. Another problem is that because goods take a long time to settle, increasing operational costs and the large amount of time needed to wait will be used by competitors as a means of competitivenes. The aim of this research is to determine the direct and indirect influence of service time and Dwelling Time on competitiveness which is mediated by service quality at container terminals. Structural Equation Model - Lisrel is used to determine service quality and competitiveness with simulation scenarios for improvements in loading and unloading quality. This research used a sample of 185 loading and unloading workers from Jakarta International Container Terminal, Tanjung Priok Port. The findings of this research directly and indirectly show that Dwelling Time and service time greatly influence competitiveness through service quality at the container terminal at the Jakarta International Container Terminal, Tanjung Priok Port. The key findings of this research, the existence of Dweling time causes the stockpiling of goods and handling of loading and unloading containers and the use of digitalization tools is required to minimize terminal operational costs and waiting times so that it will increase competitiveness.
Co-Authors Dewi Nusraningrum, Dewi Dwisilo, Yuwono Sucipto Fiyanzar, Adin Eka Ika Utami Yulihapsari Kusmayadi, Dimas Rizki Langas Denny Siahaan Purba, Okin Sidjabat, Sonya Silaen, Yuli Yuwono Sucipto Dwisilo, Yuwono