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Tingkat Kepuasan Pasien RSIA Siti Hawa dalam Upaya Peningkatan Kualitas Pelayanan Menggunakan Metode Service Quality (SERVQUAL) Apriani, Rika; Nurcahyo, Gunadi Widi
Jurnal Sistim Informasi dan Teknologi 2021, Vol. 3, No. 3
Publisher : Rektorat Universitas Putra Indonesia YPTK Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/jsisfotek.v3i3.142

Patient satisfaction is an important indicator in improving the quality of the hospital. RSIA Siti Hawa always tries to improve the quality of the hospital in order to provide excellent service to patients. One of the efforts made to improve the quality of the hospital is by knowing the level of patient satisfaction. The purpose of this study was to determine the extent of patient satisfaction with the Siti Hawa Hospital service so that it can assist management in evaluating and improving services to improve quality. This research was conducted using the Service Quality (SERVQUAL) method which has five dimensions, namely tangible (physical evidence), reliability (reliability), responsiveness (responsiveness), assurance (assurance) and empathy (empathy). This measurement is carried out to identify the patient's expectations and perceptions so that from the five dimensions of Service Quality, the overall service quality can be seen by looking at the value of the gap that occurs due to the mismatch between patient expectations and perceptions. The data processed in this study were questionnaire data from 30 respondents / patient. The result of this test is that the service quality of the five dimensions of service quality consisting of 14 question attributes has a positive gap value. The highest gap value is 0.47 in the 12th question attribute regarding politeness and friendliness of officers in providing services, and the lowest gap value is in the 6th attribute with a value of 0.27 regarding the timeliness of service schedules. Based on the dimensions, the order of the rank dimensions from the highest is empathy, assurance, responsiveness, tangible and reliability. Based on the results of this study, it can be concluded that the services provided by RSIA Siti Hawa to patients can be said to be good, and the results of these measurements can be used as an evaluation in improving the quality of hospital services.

Impacts Of Digital Technostress And Digital Technology Self-Efficacy On Intentions To Use Fintech In Indonesia Santi Putriani; Rika Apriani
Jurnal Reviu Akuntansi dan Keuangan Vol. 12 No. 1: Jurnal Reviu Akuntansi dan Keuangan
Publisher : Universitas Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/jrak.v12i1.20801

The purpose of this study is to see how digital technostress and digital technology self-efficacy (DTSE) affect Generation Z consumers' willingness to adopt FinTech in Indonesia. This study provides knowledge about the impact of technostress and the role of self-efficacy as a moderator on intention to use FinTech. This study uses a questionnaire survey with the criteria of respondents who have used FinTech and Generation Z (born 1993-2012) in Indonesia. A total of 122 respondents were analyzed by Structural Equation Modeling (SEM). The results of the study show that complexity and overload reduce the use of FinTech. In addition, DTSE increases their intention to use FinTech and can reduce the impact of technostress on intention to use FinTech. The results of the research are expected to be input for innovators and policymakers to make FinTech applications easier to use so that consumers will continue to use FinTech to support sustainable development.

Tingkat Kepuasan Pasien RSIA Siti Hawa dalam Upaya Peningkatan Kualitas Pelayanan Menggunakan Metode Service Quality (SERVQUAL) Rika Apriani; Gunadi Widi Nurcahyo
Jurnal Sistim Informasi dan Teknologi 2021, Vol. 3, No. 3
Publisher : Rektorat Universitas Putra Indonesia YPTK Padang

Patient satisfaction is an important indicator in improving the quality of the hospital. RSIA Siti Hawa always tries to improve the quality of the hospital in order to provide excellent service to patients. One of the efforts made to improve the quality of the hospital is by knowing the level of patient satisfaction. The purpose of this study was to determine the extent of patient satisfaction with the Siti Hawa Hospital service so that it can assist management in evaluating and improving services to improve quality. This research was conducted using the Service Quality (SERVQUAL) method which has five dimensions, namely tangible (physical evidence), reliability (reliability), responsiveness (responsiveness), assurance (assurance) and empathy (empathy). This measurement is carried out to identify the patient's expectations and perceptions so that from the five dimensions of Service Quality, the overall service quality can be seen by looking at the value of the gap that occurs due to the mismatch between patient expectations and perceptions. The data processed in this study were questionnaire data from 30 respondents / patient. The result of this test is that the service quality of the five dimensions of service quality consisting of 14 question attributes has a positive gap value. The highest gap value is 0.47 in the 12th question attribute regarding politeness and friendliness of officers in providing services, and the lowest gap value is in the 6th attribute with a value of 0.27 regarding the timeliness of service schedules. Based on the dimensions, the order of the rank dimensions from the highest is empathy, assurance, responsiveness, tangible and reliability. Based on the results of this study, it can be concluded that the services provided by RSIA Siti Hawa to patients can be said to be good, and the results of these measurements can be used as an evaluation in improving the quality of hospital services.

Analisa dan Perancangan Sistem Informasi Pengolahan Data Bantuan Penanggulangan Korban Bencana Pada Dinas Sosial Kota Padang Menggunakan Metode Waterfall Rika Apriani
INFORMATICS FOR EDUCATORS AND PROFESSIONAL : Journal of Informatics Vol 6 No 2 (2022): INFORMATICS FOR EDUCATORS AND PROFESSIONAL : JOURNAL OF INFORMATICS (Juni 2022)
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Bina Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51211/itbi.v6i2.1816

Penelitian yang penulis lakukan pada Kantor Dinas Sosial Kota Padang ini bertujuan untuk mengetahui sistem pengolahan data bantuan dan selanjutnya mengembangkan sistem yang sedang berjalan tersebut agar dapat meningkatkan kinerja dalam pengolahan data bantuan penanggulangan korban bencana dan dapat menghasilkan laporan secara lebih cepat dan relevan. Metode pengumpulan data yang digunakan dalam penelitian ini adalah Field Research yaitu dengan mengadakan penelitian langsung kelapangan serta mewawancarai pimpinan dan petugas yang terkait dengan penelitian. Dari hasil data penelitian yang dikumpulkan, selanjutnya penulis menggunakan metode Laboratorium Research dan Library Research, yaitu mengolah hasil penelitian dilaboratorium komputer dan membaca buku – buku yang berkaitan dengan objek penelitian. Yang kemudian dirancang suatu sistem informasi pengolahan data bantuan, dimana sistem informasi tersebut menghasilkan informasi berupa laporan – laporan penyaluran bantuan yang terjadi dengan memanfaatkan sarana komputer sebagai alat bantu dalam pengolahan data. Metode pengembangan sistem yang digunakan yaitu metode waterfall dimana metode ini terdiri dari beberapa tahap dalam prosesnya. Berdasarkan analisa dan pengembangan yang telah dilakukan didapat kesimpulan bahwa sistem baru yang dikembangkan ini dapat membantu dalam proses pengolahan data persediaan dan penyaluran bantuan korban bencana, agar mencapai tingkat efektifitas dan efisiensi yang lebih tinggi, sehingga rancangan tersebut dapat bermanfaat bagi Kantor Dinas Sosial Kota Padang dan dapat membantu dalam pengambilan keputusan pimpinan.

Sistem Informasi Persediaan Barang Menggunakan Rapid Application Development Pada Yayasan Rumah Qur’an Violet Indonesia Nurjanah Apriyanti; Mardi Yudhi Putra; Rika Apriani
INFORMATICS FOR EDUCATORS AND PROFESSIONAL : Journal of Informatics Vol 7 No 1 (2022): INFORMATICS FOR EDUCATORS AND PROFESSIONAL : JOURNAL OF INFORMATICS (Desember 202
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Bina Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51211/itbi.v7i1.2131

Penggunaan teknologi sistem informasi menjadi sangat berguna bagi perusahaan yang membutuhkan aliran informasi yang akurat, terpercaya, cepat, relevan dan detail. Rumah Qur’an Violet (RQV) Indonesia adalah Yayasan Tahfidzhul Quran Berkarakter yang bergerak dibidang pendidikan, sosial, dan keagamaan. Sistem Informasi Persediaan Barang yang ada pada Yayasan RQV Indonesia ini masih dilakukan secara manual, mulai dari pencatatan barang masuk, permintaan barang dari bagian kantor, proses barang keluar oleh bagian gudang sampai kepada pembuatan laporan, sehingga memungkinkan pada saat proses berlangsung terjadi kesalahan dalam pencarian data-data yang diperlukan. Sistem Informasi Persediaan Barang berbasis desktop ini menggunakan metode pengembangan sistem yaitu RAD (Rapid Application Development) terdiri dari fase-fase Requirement Planning, RAD Design Workshop, dan Implementation. Perancangan Sistem Informasinya menggunakan Visual Studio serta SQL Server sebagai databasenya. Solusi yang terbaik untuk memecahkan permasalahan-permasalahan yang ada adalah dengan cara membuat aplikasi persediaan barang berbasis desktop karena lebih baik dari pada pencatatan sistem manual. Sehingga yayasan memiliki sistem yang bertujuan untuk menyediakan semua kebutuhan yang diperlukan pada saat adanya kegiatan didalam Yayasan RQV Indonesia, dengan adanya sistem informasi persediaan barang ini dapat dijadikan sebagai media pendukung dalam pembuatan informasi kepada pimpinan atau team managerial.

The Relevance Between Z Generation Lifestyle and Working Model of Startup Business in Information Technology Field Sasmitoh Rahmad Riady; Rika Apriani; Rita Wahyuni Arifin
Engagement: Jurnal Pengabdian Kepada Masyarakat Vol 6 No 2 (2022): November 2022
Publisher : Asosiasi Dosen Pengembang Masyarajat (ADPEMAS) Forum Komunikasi Dosen Peneliti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29062/engagement.v6i2.1191

The purpose of this soft skill seminar in class XII is to foster enthusiasm in improving soft skills and hard skills which will later be used in finding job opportunities, as well as providing an understanding of the work model of startup companies that are very related to the lifestyle of Generation Z. The method used is an educational method by way of fill in seminars to provide an overview of startup companies that are currently developing, as well as provide perspectives on students who will face graduation so that they remain optimistic in finding job opportunities at startups whose work models are related to the generation Z lifestyle. With the similarities between the Gen Z lifestyles With the startup king model, in terms of work, it will be better and will provide excellent career opportunities for Generation Z.

Pengembangan Aplikasi E-UKM Berbasis Android Untuk Mendukung Era Digitalisasi Badan Eksekutif Mahasiswa Universitas Bina Insani Arifin, Rita Wahyuni; Apriani, Rika; Wicaksono, Harjunadi; Prameswara, Andhika; Nabila SO, Khairunisah; Romlah, Siti
TEMATIK Vol 10 No 1 (2023): Tematik : Jurnal Teknologi Informasi Komunikasi (e-Journal) - Juni 2023
Publisher : LPPM POLITEKNIK LP3I BANDUNG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38204/tematik.v10i1.1344

Abstract Student Activity Units (UKM) are student organizations where students with similar interests, hobbies, creativity, and orientations for extracurricular activities on campus gather. In the recruitment process of UKM members, it is currently conducted manually, where biodata forms are distributed to prospective members and collected by the UKM committee. The function of E-UKM BIU is to assist students and UKM committee members in facilitating the recruitment process of new members by utilizing E-UKM BIU. As it evolves, data from each UKM in Universitas Bina Insani is required. Additionally, there is also student data involved in the registration process, where the input data will be stored in a database and retrieved for the registration process conducted by the students. The software used in developing BIU E-UKM is Android Studio and Java, while the database utilizes SQLITE. Keywords: Android, Digitalization, Student Activity Unit (UKM), Prototype Abstrak Unit Kegiatan Mahasiswa (UKM) adalah organisasi kemahasiswaan tempat para mahasiswa yang memiliki minat, hobi, kreativitas, dan orientasi yang sama untuk kegiatan ekstrakurikuler di kampus berkumpul. UKM dalam proses rekrutmen anggota masih dilakukan secara manual dimana dengan menggunakan biodata yang dibagikan kepada calon anggota dan dikumpulkan kepada pengurus UKM. Fungsi E-UKM BIU adalah untuk membantu mahasiswa dan pengurus UKM dalam memfasilitasi proses rekrutmen anggota baru dengan memanfaatkan E-UKM BIU. Dalam perkembangannya dibutuhkan data dari setiap UKM yang ada di Universitas Bina Insani, selain itu juga terdapat data mahasiswa dalam proses pendaftaran dimana data input akan disimpan dalam database dan data tersebut akan diambil untuk proses pendaftaran yang dilakukan oleh mahasiswa. Perangkat lunak yang digunakan dalam pengembangan BIU E-UKM adalah Android Studio dan Java, sedangkan database menggunakan SQLITE. Kata Kunci : Android, Digitalisasi, Unit Kegiatan Mahasiswa, Prototipe

The effect of supply chain management practices based on enterprise resource planning systems on retail performance through competitive advantage Dwita, Febrisi; Sumardiono, Sumardiono; Apriani, Rika; Agustine, Leony; Rivaldo, Tri Luis
Jurnal Manajemen Bisnis dan Kewirausahaan Vol 7 No 6 (2023): Jurnal Manajemen Bisnis dan Kewirausahaan
Publisher : Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jmbk.v7i6.26229

The rapid growth of retailers has resulted in increasingly fierce business competition in the market for the sale of goods and services offered to achieve excellence. One of the best service strategies for introducing various innovations in enterprise resource planning is to capture consumer interest in using these services. This study aims to examine and analyze the relationship between supply chain management practices based on enterprise resource planning (ERP) systems and business performance through competitive advantages of companies. Retail Bekasi area. This study was done. The questionnaire for each variable was distributed as a representative question of all dimensions with a sample of 200 respondents. For data analysis, we use SEM using AMOS software. In the end, the following search results were obtained: SCM practices have a positive and significant impact on competitive advantage, hypothesis 1 is accepted; (2) ERP system has a positive and significant impact on competitive advantage, hypothesis 2 is accepted; (3) SCM practices have a positive and significant impact on company performance, hypothesis 3 is accepted; (4) ERP system has a positive and significant impact on business performance, hypothesis 4 is accepted; (5) Competitive advantage has a positive and significant impact on business performance, hypothesis 5 is accepted. Pesatnya pertumbuhan bisnis ritel menyebabkan persaingan bisnis di pasar penjualan barang dan jasa semakin ketat untuk mencapai keunggulan. Salah satu strategi layanan terbaik untuk memperkenalkan berbagai inovasi perencanaan sumber daya perusahaan adalah dengan menarik konsumen untuk menggunakan layanan tersebut. Penelitian ini bertujuan untuk menguji dan menganalisis hubungan antara praktik manajemen rantai pasok berbasis sistem Enterprise Resource Planning (ERP) dengan kinerja bisnis melalui keunggulan kompetitif bisnis ritel di wilayah Bekasi. Penelitian ini dilakukan dengan menggunakan kuesioner untuk setiap variabel yang disebarkan sebagai pertanyaan yang mewakili dimensi dengan jumlah sampel sebanyak 200 responden. Untuk analisis data digunakan SEM dengan menggunakan software AMOS. Pada akhirnya diperoleh hasil pencarian sebagai berikut: (1) Praktik SCM berpengaruh positif dan signifikan terhadap keunggulan bersaing, hipotesis 1 diterima; (2) Sistem ERP berpengaruh positif dan signifikan terhadap keunggulan bersaing, hipotesis 2 diterima; (3) Praktik SCM berpengaruh positif dan signifikan terhadap kinerja perusahaan, hipotesis 3 diterima; (4) Sistem ERP berpengaruh positif dan signifikan terhadap kinerja bisnis, hipotesis 4 diterima; (5) Keunggulan kompetitif berpengaruh positif dan signifikan terhadap kinerja perusahaan, hipotesis 5 diterima.

User Acceptance Test dan Penerapan Model ADDIE pada Media Pembelajaran Interaktif Pengenalan Profesi Ari Nurul Alfian; Yoga Rifai; Rita Wahyuni Arifin; Rika Apriani; Indri Ayu Lestari; Dwi Ismiyana Putri
Prosiding SISFOTEK Vol 8 No 1 (2024): SISFOTEK VIII 2024
Publisher : Ikatan Ahli Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Digital technologies such as computers and handheld devices enhance student engagement and motivation and accelerate learning. Vocational introduction subjects are taught using a package book, a minimal tool for explaining the material becomes a reason for introducing interactive learning media for the introduction of various professions in students at Islamic High School Al-Hilal. The learning media development model used is the ADDIE model which includes Analysis, Design, Development, Implementation and Evaluation. The media testing was conducted using Blackbox Testing and User Acceptance Test (UAT). The results of the Blackbox testing were 100% valid and the UAT results were 92% of the applications were highly qualified from the total of 20 respondents. Learning media can help the process of effective learning activities and make it easier for students to understand the introductory material of a variety of professions.

SOSIALISASI DAN EDUKASI CYBER CRIME UNTUK MENINGKATKAN KESADARAN KEAMANAN DIGITAL DAN CERDAS BERINTERNET BAGI SISWA Apriani, Rika; Sumardiono; Setiawan, Sigit; Sudarsono, Tico
Jurnal Pengabdian Masyarakat Ilmu Komputer Vol. 2 No. 2 (2025): Mei
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70248/jpmik.v2i2.2563

Perkembangan teknologi digital yang pesat telah membawa dampak positif sekaligus risiko baru bagi pengguna internet, khususnya di kalangan siswa sekolah menengah. Minimnya pemahaman siswa terkait ancaman keamanan digital seperti cyber crime, phishing, cyber bullying, dan pencurian data pribadi menjadi perhatian utama dalam kegiatan Pengabdian kepada Masyarakat (PkM) ini. Kegiatan yang dilaksanakan di SMK Teknologi Nasional ini bertujuan untuk meningkatkan literasi keamanan digital serta membentuk perilaku bijak dalam berinternet. Metode pelaksanaan meliputi tahap persiapan, sosialisasi langsung, simulasi kasus, serta evaluasi melalui post-test dan survei kepuasan peserta. Hasil evaluasi menunjukkan adanya peningkatan pemahaman siswa terhadap risiko dunia maya dan langkah mitigasinya. Partisipasi aktif siswa dalam diskusi serta hasil post-test menunjukkan bahwa kegiatan ini efektif dalam meningkatkan kesadaran keamanan digital. Diharapkan kegiatan ini menjadi langkah awal dalam membentuk generasi muda yang lebih cerdas, kritis, dan bertanggung jawab dalam memanfaatkan teknologi digital.

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