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All Journal JURNAL PENGABDIAN KEPADA MASYARAKAT E-Dimas: Jurnal Pengabdian kepada Masyarakat Gema Wiralodra Jurnal Manajemen Bisnis dan Kewirausahaan Jurnal Agriovet International Journal of Business, Law, and Education Studi Ilmu Manajemen dan Organisasi Jurnal Kewirausahaan, Akuntansi, dan Manajemen TRI BISNIS Business and Entrepreneurial Review Jurnal Nusantara Madani Paradoks : Jurnal Ilmu Ekonomi RENATA Jurnal Pengabdian Masyarakat Kita Semua Jurnal Pengabdian dan Pemberdayaan Masyarakat (ABDI DAYA KU)
Dwita, Febrisi
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Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Neuroscience Nursing Social Sciences Other

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IDENTIFIKASI STATUS HARA FOSFOR PADA LAHAN SAWAH ARCA KIRI DI KABUPATEN BANYUMAS Agustine, Leony; Khomariah, Indah Dwi; Manurung, Rinto; Dwita, Febrisi
Jurnal Agriovet Vol. 6 No. 1 (2023): JURNAL AGRIOVET
Publisher : LPPM UNIVERSITAS KAHURIPAN KEDIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51158/agriovet.v6i1.981

Abstract

Penelitian ini bertujuan untuk menganalisis kandungan unsur hara fosfor, baik P-total maupun P-tersedia, di lahan sawah Arca Kiri Areal Irigasi Bendung, Kabupaten Banyumas. Selain itu, penelitian ini bertujuan untuk memetakan status hara P pada lahan sawah tersebut dan memberikan rekomendasi dosis pupuk fosfor yang sesuai dengan status hara tanah. Penelitian dilakukan melalui metode survei tanah pada bulan Maret hingga April dengan menggunakan peta tingkat tinjau mendalam berdskala 1:50.000. Setiap 100 hektar lahan sawah diwakili oleh satu sampel pengamatan, sesuai dengan tingkat ketelitian peta. Hasil penelitian menunjukkan bahwa kandungan P-total pada SLH A1f berada dalam kategori tinggi, yakni 41,4 mg P2O5/100g, sedangkan pada SLH A2f berada dalam kategori sedang, yaitu 40 mg P2O5/100g. Kandungan P-tersedia pada SLH A1f mencapai 17,2 ppm, masuk dalam kategori sangat tinggi, sementara pada SLH A2f mencapai 14,67 ppm, masuk dalam kategori tinggi. Rekomendasi penggunaan pupuk fosfor berdasarkan status P tanah dapat dihitung dengan mengalikan serapan P oleh tanaman padi (sekitar 0,20%) dengan hasil produksi per SLH, menghasilkan rekomendasi pupuk sebesar 118,4 kg untuk SLH A1f dan 113,4 kg untuk SLH A2f.
The effect of supply chain management practices based on enterprise resource planning systems on retail performance through competitive advantage Dwita, Febrisi; Sumardiono, Sumardiono; Apriani, Rika; Agustine, Leony; Rivaldo, Tri Luis
Jurnal Manajemen Bisnis dan Kewirausahaan Vol 7 No 6 (2023): Jurnal Manajemen Bisnis dan Kewirausahaan
Publisher : Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jmbk.v7i6.26229

Abstract

The rapid growth of retailers has resulted in increasingly fierce business competition in the market for the sale of goods and services offered to achieve excellence. One of the best service strategies for introducing various innovations in enterprise resource planning is to capture consumer interest in using these services. This study aims to examine and analyze the relationship between supply chain management practices based on enterprise resource planning (ERP) systems and business performance through competitive advantages of companies. Retail Bekasi area. This study was done. The questionnaire for each variable was distributed as a representative question of all dimensions with a sample of 200 respondents. For data analysis, we use SEM using AMOS software. In the end, the following search results were obtained: SCM practices have a positive and significant impact on competitive advantage, hypothesis 1 is accepted; (2) ERP system has a positive and significant impact on competitive advantage, hypothesis 2 is accepted; (3) SCM practices have a positive and significant impact on company performance, hypothesis 3 is accepted; (4) ERP system has a positive and significant impact on business performance, hypothesis 4 is accepted; (5) Competitive advantage has a positive and significant impact on business performance, hypothesis 5 is accepted. Pesatnya pertumbuhan bisnis ritel menyebabkan persaingan bisnis di pasar penjualan barang dan jasa semakin ketat untuk mencapai keunggulan. Salah satu strategi layanan terbaik untuk memperkenalkan berbagai inovasi perencanaan sumber daya perusahaan adalah dengan menarik konsumen untuk menggunakan layanan tersebut. Penelitian ini bertujuan untuk menguji dan menganalisis hubungan antara praktik manajemen rantai pasok berbasis sistem Enterprise Resource Planning (ERP) dengan kinerja bisnis melalui keunggulan kompetitif bisnis ritel di wilayah Bekasi. Penelitian ini dilakukan dengan menggunakan kuesioner untuk setiap variabel yang disebarkan sebagai pertanyaan yang mewakili dimensi dengan jumlah sampel sebanyak 200 responden. Untuk analisis data digunakan SEM dengan menggunakan software AMOS. Pada akhirnya diperoleh hasil pencarian sebagai berikut: (1) Praktik SCM berpengaruh positif dan signifikan terhadap keunggulan bersaing, hipotesis 1 diterima; (2) Sistem ERP berpengaruh positif dan signifikan terhadap keunggulan bersaing, hipotesis 2 diterima; (3) Praktik SCM berpengaruh positif dan signifikan terhadap kinerja perusahaan, hipotesis 3 diterima; (4) Sistem ERP berpengaruh positif dan signifikan terhadap kinerja bisnis, hipotesis 4 diterima; (5) Keunggulan kompetitif berpengaruh positif dan signifikan terhadap kinerja perusahaan, hipotesis 5 diterima.
ANALISA BREAK EVENT POINT (BEP) TERHADAP LABA PERUSAHAAN Ferisanti, Ferisanti; Dwita, Febrisi; Supardi, Supardi; Mislawardah, Mislawardah
JURNAL PENGABDIAN KEPADA MASYARAKAT Vol 29, No 4 (2023): OKTOBER-DESEMBER
Publisher : Universitas Negeri Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24114/jpkm.v29i4.48272

Abstract

Breakeven point or breakeven point is a situation where a company that carries out business activities does not get profit or loss. The purpose of the breakeven point is to provide an overview of the break event and also how it relates to company profits and to provide an overview of the results of the company's business activities. This break event point analysis is very useful for companies to determine the company's production, starting from how much it costs to incur, what price is set so that the company does not experience losses. The break event point will determine the link between prices, costs, sales, production, losses and profits, making it easier for company leaders to make decisions for the company
Creating Customer Satisfaction to Customer Loyalty: The Role of Service Quality in Every 'Moment of Truth' Dwita, Febrisi; Agustine , Leony
Business and Entrepreneurial Review Vol. 23 No. 1 (2023): April
Publisher : Universitas Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/ber.v23i1.15481

Abstract

This study aims to examine a model that evaluates the relationship between the moment of truth, service quality, and customer satisfaction on loyalty. This research was conducted at courier logistics in Bekasi City, West Java Province, Indonesia. This research was conducted from June 2022 to February 2023. The population in this study are customers who have used courier logistic services for an unknown number. This study used a simple random sampling technique and for the sample, 138 respondents participated, but only 98 completed questionnaires were deemed useable. The data analysis uses the SEM-PLS technique. The results of this study are that there is a positive relationship between the moment of truth and customer satisfaction, where when the customer is using the delivery service for the first time and has a good impression of the company's services, it can affect perceptions about the ability and use of these services from time to time. The experience of using the service can change the priorities that underlie each customer's main reason. There is a positive influence between Service Quality on customer satisfaction, where when the delivery service company provides maximum service quality, customers will feel and will reuse their services which can even make these customers more loyal to the company. There is a positive influence between customer satisfaction on loyalty, the moment of truth has a positive influence on customer loyalty, and service quality has a positive influence on customer loyalty.
Pengaruh Customer Relationship Management dan Citra Merek terhadap Kepuasan Konsumen dan Loyalitas Pelanggan Ekspor Laut Akhsa Nabila, Putri; Agung Indriyansyah, Wendy; Dwita, Febrisi
Jurnal Nusantara Madani Vol 1 No 1 (2022): Jurnal Nusantara Madani
Publisher : Jurnal Nusantara Mandani

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (397.85 KB)

Abstract

ABSTRACT The purpose of this study to analyses the effect of customer service relationship management and brand image on customer satisfaction and loyalty in sea export department of PT HTP Transport Indonesia. CRM in freight forwarding is important to improve the company's services to customers so customer can feel satisfied and lead to customer loyalty. Brand image can affect customer loyalty. With a good brand image, customers will believe in the company, resulting in customer loyalty. Customers towards a product or service can have an impact on subsequent purchases, which can increase customer loyalty. This study uses quantitative methods with the sample research on 199 companies. The research technique used is path analysis. The results showed that the CRM variable did not have a direct influence on customer satisfaction and loyalty. Brand image variable has a direct influence on customer satisfaction and loyalty. The customer satisfaction variable has a direct influence on customer loyalty. The variable of customer satisfaction is able to function as a mediator or mediation of the indirect influence of CRM and brand image on the loyalty in sea export department of PT HTP Transport Indonesia Keywords: customer relationship management, brand image, customer satisfaction, customer loyalty. ABSTRACT Tujuan penelitian ini untuk menganalisis pengaruh customer service relationship management dan brand image terhadap kepuasan dan loyalitas pelanggan pada departemen ekspor laut PT HTP Transport Indonesia. CRM dalam freight forwarding penting untuk meningkatkan pelayanan perusahaan kepada pelanggan sehingga pelanggan dapat merasa puas dan menimbulkan loyalitas pelanggan. Citra merek dapat mempengaruhi loyalitas pelanggan. Dengan citra merek yang baik, pelanggan akan percaya pada perusahaan, sehingga menghasilkan loyalitas pelanggan. Pelanggan terhadap suatu produk atau jasa dapat berdampak pada pembelian selanjutnya, yang dapat meningkatkan loyalitas pelanggan. Penelitian ini menggunakan metode kuantitatif dengan sampel penelitian pada 199 perusahaan. Teknik penelitian yang digunakan adalah analisis jalur. Hasil penelitian menunjukkan bahwa variabel CRM tidak berpengaruh langsung terhadap kepuasan dan loyalitas pelanggan. Variabel citra merek memiliki pengaruh langsung terhadap kepuasan dan loyalitas pelanggan. Variabel kepuasan pelanggan memiliki pengaruh langsung terhadap loyalitas pelanggan. Variabel kepuasan pelanggan mampu berfungsi sebagai mediator atau mediasi pengaruh tidak langsung CRM dan citra merek terhadap loyalitas pada departemen eksporlaut PT HTP Transport Indonesia Kata kunci: Manajemen hubungan pelanggan, citra merek, kepuasan pelanggan, loyalitas pelanggan.
Influence Of Facility and Quality Of Service On Customer Loyalty Through Customer Satisfaction Akhsa Nabila, Putri; Agung Indriyansyah, Wendy; Dwita, Febrisi
Jurnal Nusantara Madani Vol 1 No 1 (2022): Jurnal Nusantara Madani
Publisher : Jurnal Nusantara Mandani

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (755.714 KB)

Abstract

ABSTRACT This study aims to analyze the effect of facilities and service quality on customer loyalty through customer satisfaction as an intervening variable at PT WAI bonded warehouses. Facilities in bonded warehouses are very important to improve the company's services to customers so that customers feel satisfied and lead to customer loyalty. Service quality can also affect customer loyalty. With good service quality, customers will believe in the company, resulting in customer loyalty. Customer satisfaction with a product or service can have an impact on subsequent purchases, which can also increase customer loyalty. This study uses quantitative methods with a research sample of 40 companies. The research technique used is path analysis. The results showed that the facility variable did not have a direct influence on customer satisfaction and loyalty. The service quality variable has a direct influence on customer satisfaction and loyalty. Customer satisfaction variable has a direct influence on customer loyalty. The customer satisfaction variable is not able as a mediator or mediation of the indirect effect of facilities on customer loyalty, but the customer satisfaction variable is able to be a mediator or mediation for the service quality variable on customer loyalty PT WAI bonded warehouse (Persero). Keywords: Facilities, service quality, customer satisfaction, customer loyalty Abstrak Penelitian ini bertujuan untk menganalisis pengaruh fasilitas dan kualitas pelayanan terhadap loyalitas pelanggan melalui kepuasan pelanggan sebagai variabel intervening pada Gudang berikat PT WAI. Fasilitas dalam Gudang berikat sangatlah penting untuk meningkatkan layanan perusahaan kepada pelanggan sehingga pelanggan merasa puas dan menimbulkan loyalitas pelanggan. Kualitas pelayanan dapat pula mempengaruhi loyalitas pelanggan. Dengan adanya kualitas pelayanan yang baik, pelanggan akan percaya kepada perusahaan sehingga menimbulkan loyalitas pelanggan. Kepuasan pelanggan terhadap suatu produk atau jasa dapat memberikan dampak pada pembelian selanjutnya, dimana hal tersebut dapat pula meningkatkan loyalitas pelanggan. Penelitian ini menggunakan metode kuantitatif dengan sempel penelitian 40 perusahaan. Teknik penelitian yang digunakan adalah path analisis. Hasil penelitian menunjukkan bahwa variabel fasilitas tidak memiliki pengaruh langsung terhadap kepuasan dan loyalitas pelanggan. Variabel kualitas pelayanan memiliki pengaruh langsung terhadap kepuasan dan loyalitas pelanggan. Variabel kepuasan pelanggan memiliki pengaruh langsung terhadap loyalitas pelanggan. Variabel kepuasan pelanggan tidak mampu berfungsi sebagai mediator atau mediasi pengaruh tidak langsung fasilitas terhadap loyalitas pelanggan, namun variabel kepuasan pelanggan mampu menjadi mediator atau mediasi untuk variabel kualitas pelayanan terhadap loyalitas pelanggan Gudang berikat PT WAI. Kata kunci: Fasilitas, Kualitas pelayanan, kepuasan pelanggan, loyalitas pelanggan.
Using The SMART Method For Web-Based Employee Performance Measurement Apriani, Rika; Dwita, Febrisi; Sumardiono, Sumardiono; Sabil, Muhammad Ramsa
Gema Wiralodra Vol. 15 No. 2 (2024): Gema Wiralodra
Publisher : Universitas Wiralodra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31943/gw.v15i2.726

Abstract

Employee performance appraisal is one of the important aspects in human resource management that serves to measure individual contributions to the organization. At Matahari Departement Store (MDS) Cileungsi, the performance appraisal process is still done manually which takes time and is often subjective. This research aims to implement the SMART (Simple Multi-Attribute Rating Technique) method in a decision support system (DSS) to improve the efficiency and objectivity of employee performance appraisals using system development in the form of RAD (Rapid Application Development). The SMART method was chosen for its ability to combine various assessment criteria with adjustable weights. The implementation of this method involves several stages, including identification of assessment criteria, determination of weights, data collection, and calculation of final scores. The results show that the developed system can provide a more structured and transparent employee performance appraisal than the manual method. This system is expected to help the management of MDS Cileungsi in making more informed decisions regarding employee development
Perancangan Tata Letak Fasilitas Kaos V-Neck untuk Peningkatan Daya Saing Haliawan, Prillia; Dwita, Febrisi; Wulandari , Dwiwahjuni
Studi Ilmu Manajemen dan Organisasi Vol. 5 No. 2 (2024): Oktober
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/simo.v5i2.3472

Abstract

Purpose: The purpose of this study was to address the numerous complaints received by PTRT management concerning the production process of V-Neck t-shirts in six divisions during 2023. The goal was to redesign the layout, particularly the process-oriented layout, to improve the efficiency and reduce operational costs.Methodology: The management employed a quantitative approach to redesign the layout. The analysis involved calculating and comparing the total number of movements in the production process before and after the redesign. The methodology focused on reducing the number of movements required to enhance the efficiency.Results: The redesigned layout resulted in a reduction of 300 movements per week, equating to a 1.8% decrease from the initial total of 16,800 to 16,500 movements. This reduction also led to a corresponding decrease in the cost of movement, thereby reducing Rp. Three hundred per week, a 1.8% reduction in costs.Conclusions: The new design obtained fewer movements, namely 300 movements per week or 1.8% lower compared to the initial total movements.Limitations: The study is limited by the scope of data, which is specific to the production of V-Neck t-shirts in 2023 within the six divisions. The results may not be generalizable to other products or time periods, and the analysis focused solely on movement efficiency without considering other potential factors, such as employee productivity or material flow.Contribution: The redesign of the layout contributes to the overall competitiveness of PTRT management by streamlining the production process, reducing costs, and potentially minimizing complaints related to the production of V-neck t-shirts. This process-oriented approach to layout design can serve as a model for future improvement in other production areas.
How to Improve Sustainability Performance Through Human Resource Management and green Supply Chain Management Strategies in the industrial Manufacturing Sector Dwita, Febrisi; Supardi, Supardi; Trigunadi Santoso, Adrianus; Dexon, Christopher
International Journal of Business, Law, and Education Vol. 5 No. 2 (2024): International Journal of Business, Law, and Education
Publisher : IJBLE Scientific Publications Community Inc.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56442/ijble.v5i2.717

Abstract

This research investigates the impact of Green Human Resource and Green Supply Chain strategies on improving sustainable performance in the manufacturing industry. The main focus of this research is to understand how the implementation of these green strategies can improve a company's operational efficiency and productivity. This approach includes human resource management with a focus on environmental sustainability and supply chain optimization to minimize environmental impacts. The research methodology involved quantitative data analysis measuring the impact of green strategies on sustainable performance using random sampling. The research technique was carried out by means of observation, distributing questionnaires and processing data using SEM-AMOS. The sample used was 310 respondents in manufacturing companies located in the Bekasi area. The results of this study are expected to provide valuable insights for the manufacturing industry in facing sustainability challenges and increasing competitiveness through environmentally friendly business practices
Edukasi Pengolahan Limbah Kulit Nanas sebagai Pakan Ternak Ramah Lingkungan Agustine, Leony; Andri, Andri; Dwita, Febrisi; Wijaya Kusuma, Eka Widiawati
RENATA: Jurnal Pengabdian Masyarakat Kita Semua Vol. 3 No. 1 (2025): Renata - April 2025
Publisher : PT Berkah Tematik Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61124/1.renata.154

Abstract

Secara umum buah nanas yang dikonsumsi oleh masyarakat hanya 53% dan sisanya dibuang sebagai limbah. Masyarakat di Gang Harum Manis, Sungai Raya Dalam sebagian besar membudidayakan tanaman nanas karena tanaman nanas mudah tumbuh dan berbuah tanpa harus melalui perawatan intensif. Hasil panen nanas sebagian dijual namun sebagian besar dikonsumsi sendiri. Limbah kulit nanas setelah dikonsumsi maupun dari buah nanas yang tidak terjual sering kali dibuang begitu saja, padahal banyak masyarakat sekitar yang memiliki hewan ternak seperti kambing, ayam dan bebek. Pelaksanaan PKM ini bertujuan untuk memberikan sosialisasi pengolahan limbah kulit nanas untuk pakan ternak alternatif. Metode yang digunakan dalam pelaksanaan PKM ini adalah melalui sosialisasi, edukasi pembuatan pakan yang dilanjutkan dengan evaluasi. Kegiatan berjalan dengan sangat baik yang ditunjukkan dengan antusiasme petani yang mengikuti kegiatan ini. Dari total 30 peserta yang mengikuti kegiatan, sebanyak 85% atau sekitar 26 orang menunjukkan pemahaman yang baik terhadap materi yang disampaikan, ditunjukkan melalui hasil evaluasi tertulis dan diskusi kelompok. Selain itu, sebanyak 70% peserta (sekitar 21 orang) menyatakan minat untuk mencoba langsung teknik fermentasi kulit nanas sebagai pakan ternak dalam waktu dekat. Bahkan, 5 peserta di antaranya telah menyampaikan rencana untuk menjadikan pengolahan limbah ini sebagai bagian dari usaha mikro berbasis ternak yang mereka kelola. Diharapkan setelah kegiatan PKM ini selesai, masyarakat dapat mengelola limbah kulit nanas untuk pakan ternak alternatif dan dapat melihat peluang lain dalam pengelolaan limbah kulit nanas
Co-Authors Agung Indriyansyah, Wendy Agustine , Leony Agustine, Leony Akhsa Nabila, Putri Andri Andri Dexon, Christopher Ferisanti, Ferisanti Khomariah, Indah Dwi Lestari, Shinta Ayu Manurung, Rinto Maulida, Sofia Mislawardah, Mislawardah Novialumi, Anita Prillia Haliawan Haliawan Rika Apriani, Rika Rivaldo, Tri Luis Sabil, Muhammad Ramsa Sumardiono Sumardiono, Sumardiono Supardi Supardi Tri Gunadi Santoso, Adrianus Trigunadi Santoso, Adrianus Wijaya Kusuma, Eka Widiawati Wulandari , Dwiwahjuni