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All Journal Inovasi : Jurnal Ekonomi, Keuangan, dan Manajemen JURNAL MANAJEMEN J-MKLI (Jurnal Manajemen dan Kearifan Lokal Indonesia) Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Ilmu Manajemen Mulawarman (JIMM)
Hidayati Tetra
Fakultas Ekonomi Dan Bisnis, Universitas Mulawarman Samarinda
Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Other

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Strategy to Improve Service Quality at SD AL Azhar Syifa Budi Chandrayani Puspita; Hidayati Tetra; Rahmawati Rahmawati
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 3 (2022): Budapest International Research and Critics Institute August
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i3.6673

Abstract

The competition in the education business in Samarinda is getting more intense day by day, this is indicated by the increasing number of private schools in Samarinda, so the right strategy is needed to win the competition. Many factors can affect business success in the service sector, one of which is crucial is the service quality factor. SD Al Azhar Syifa Budi Samarinda wants to measure the satisfaction of the guardians of the students with the services they have provided, so that they have information on what service factors are still considered unfavorable by the parents, and based on that information they will be able to develop strategies for improving the services that are expected will be able to increase student satisfaction. The survey was conducted on the parents of Al Azhar Elementary School Syifa Budi Samarinda, involving 125 respondents where the survey was conducted online, from 227 parents who received the online questionnaire link, there were 125 people who wanted to participate. The data collected were analyzed by means ofimportance-performance analysis (IPA). The results of data analysis showed that the level of satisfaction of the guardians of students was 84.05%, and from science it was known that there were several factors that urgently needed improvement, namely the teacher understood each student individually (E1) on the Empathy dimension, Learning was running according to the school curriculum (RL2), School have a good reputation (RL3), and the academic department is always ready and disciplined in providing services (RL4) on the Reliable dimension, Teachers and the academic department are quick to respond to student guardian complaints (RS3) on the Responsiveness dimension, Students have excellent academic and non-academic abilities good (TQ1), students have a disciplined attitude both at school and at home (TQ2), and students have good communication skills (TQ5) on the Transformative Quality variable 
Kepemimpinan personal dan profesional terhadap kepuasan kerja dan komitmen organisasi La Thif Annajri; Tetra Hidayati; Siti Maria
JURNAL MANAJEMEN Vol 14, No 3 (2022): September
Publisher : Faculty of Economics and Business Mulawarman University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jmmn.v14i3.11555

Abstract

Permasalahan yang muncul adalah bagaimana cara meningkatkan Kepuasan Kerja dan Komitmen Organisasi. Sebuah permodelan telah dibangun dan lima hipotesis penelitian telah dirumuskan. Metode  sampel menggunakan Purposive sampling. Penelitian ini berjumlah 70 responden dan responden adalah seluruh pegawai Kantor Inspektorat Provinsi Kalimanta Timur, dengan kuesioner skala likert sebagai pengumpulan data. Telnik analisis data yang digunakan adalah teknik analisis jalur. Hasil penelitian ini menunjukkan bahwa Kepemimpinan Personal berpengaruh positif dan signifikan terhadap Kepuasan Kerja. Kepemimpinan Personal berpengaruh positif dan signifikan terhadap Komitmen Organisasi. Kepemimpinan Profesional berpengaruh positif dan signifikan terhadap Kepuasan Kerja. Kepemimpinan Profesional berpengaruh positif dan signifikan terhadap Komitmen Organisasi. Kepuasan Kerja berpengaruh positif dan signifikan terhadap Komitmen Organisasi.
Anteseden Positive Reinforcement Terhadap Kinerja Keselamatan PT Multi Harapan Utama Di Tenggarong Lucky Brando Punu; Tetra Hidayati; Siti Maria
Jurnal Manajemen dan Kearifan Lokal Indonesia Vol 6 No 1 (2022)
Publisher : Asosiasi Peneliti Manajemen Adat Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26805/jmkli.v6i1.157

Abstract

Penelitian ini merupakan penelitian kausalitas dengan menggunakan data primer dan data sekunder, sedangkan objek penelitian adalah karyawan PT Multi Harapan Utama di Tenggarong. Tujuan dari penelitian ini adalah untuk mengetahui analisis dan pengaruh Safety Leadership dan Safety Training terhadap Kinerja Keselamatan dan Positive Reinforcement . Dalam rangka menguji analisis hipotesis penulis menggunakan alat analisis dengan menggunakan SPSS 25. Responden penelitian ini adalah karyawan PT Multi Harapan Utama di Tenggarong dengan jumlah sampel sebanyak 120 responden. Hasil analisis menunjukkan bahwa: Safety Leadership dan Saftey Training berpengaruh positif dan signifikan terhadap Positive Reinforcement dan Kinerja Keselamatan PT Multi Harapan Utama.
Can The Customer Value Proposition Form Customer Loyalty? Zainal Abidin; Tetra Hidayati; Suharno Suharno
Jurnal Manajemen dan Kearifan Lokal Indonesia Vol 6 No 1 (2022)
Publisher : Asosiasi Peneliti Manajemen Adat Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26805/jmkli.v6i1.158

Abstract

The aim of this study was to analyze and study the effect of customer proposition value on customer loyalty for heavy equipment products in Kalimantan with customer satisfaction as a mediating variable and customer profile as a moderating variable. This type of research is explanatory research using a questionnaire as a data collection tool. The population of this research is heavy equipment user companies in Kalimantan, with a sample size of 100 companies. Data were analyzed using structural equation modeling. The research findings reveal that the customer proposition value has a significant effect on customer loyalty and customer satisfaction is meaningful as a mediating variable, meaning that the increase in customer perception of the customer value proposition is unidirectional and significant towards increasing company customer loyalty using heavy equipment products. Customer profile has a positive meaning to strengthen customer value proposition towards customer loyalty. The practical implication of this study is to provide an understanding that the customer value proposition that matches customer expectations is one of the important concepts to increase customer loyalty and customer profile to strengthen relationships.
Pengaruh kepuasan kerja dan stres kerja terhadap kinerja karyawan Reyval Rofalno Mandagie; Tetra Hidayati; Ariesta Heksarini
Jurnal Ilmu Manajemen Mulawarman (JIMM) Vol 6, No 2 (2021): Juni
Publisher : Fakultas Ekonomi Dan Bisnis Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29264/jimm.v6i2.6037

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui besarnya pengaruh kepuasan kerja dan stres kerja terhadap kinerja karyawan. Penelitian ini dilakukan di PT. Intan Bara Utama (IBU) Simpang Pasir. Populasi dalam penelitian ini adalah sebanyak 35 orang. Penentuan sampel dengan menggunakan metode purposive sampling. Data dari penelitian ini menggunakan data primer yaitu kuisioner. Uji Hipotesis yang digunakan dalam penelitian ini adalah Regresi Linier Berganda menggunakan SPSS versi 22. Hasil penelitian ini menunjukkan bahwa : 1) Kepuasan kerja berpengaruh positif dan signifikan terhadap kinerja karyawan PT. Intan Bara Utama (IBU) Simpang Pasir. 2) Stres kerja berpengaruh negatif dan signifikan terhadap kinerja karyawan PT. Intan Bara Utama (IBU) Simpang Pasir.
Pengaruh Relation Ship Marketing Terhadap Loyalitas Konsumen Pada Cafe Corner Juanda Di Samarinda Agus Budiman; Sri Mintarti; Tetra Hidayati
Jurnal Ilmu Manajemen Mulawarman (JIMM) Vol 2, No 3 (2017): September
Publisher : Fakultas Ekonomi Dan Bisnis Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29264/jimm.v2i3.283

Abstract

The purpose of this research is to know the influence Relation Ship Against Consumen Loyalty Marketing At Cafe Corner Juanda in Samarinda.The theoretical foundation of marketing management used to use multiple linear regression analysis with 73 sample.The function regresi calculation result is Y = 1,250+0,204 X1 + 0,483 X2, these function has the meaning if an increase in the quality of functional benefits and sosial benefits will lead to an increase consumer loyalty on The Cafe Corner Juanda in Samarinda , the reggresion coefficient values because all variabels market positively.The value of F hitung F tabel and significance α = 0,05 which means together variabel of functional benefits and sosial benefits have significance influence to wards consumer Loyalty on Cafe Corner Juanda in Samarinda, Then accepted research hypothesis.Partially functional benefits have variabels showed significance effect againts the dominant Consumer Loyalty and Cafe Corner Juanda in Samarinda indicated by the value of the calculation result t table other variabels that mean the hypothesis advanced functional benefits of influential variabels supposedly dominant againts Consumer Loyalty Cafe Corner Juanda in Samarinda , accepted.Keywords : pyschologycal Factors, The Charactheristics of Individual Consumer Decisions
Pengaruh karakteristik pekerjaan dan karakteristik individu terhadap komitmen afektif serta kinerja pada pegawai dinas perkebunan di kota samarinda Dara Fahriza Arinie; Tetra Hidayati; Irsan Tricahyadinata
Jurnal Ilmu Manajemen Mulawarman (JIMM) Vol 6, No 2 (2021): Juni
Publisher : Fakultas Ekonomi Dan Bisnis Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29264/jimm.v6i2.8556

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh Institutional Ownership, Managerial Ownership dan Foreign Ownership terhadap Intellectual Capital Performance. Penelitian ini dilakukan pada perusahaan  Sub Sektor Coal Mining yang terdaftar di Bursa Efek Indonesia periode 2014-2018. Penelitian ini menggunakan purposive sampling dengan jumlah sampel sebanyak 18 perusahaan. Alat analisis data yang digunakan  adalah statistik deskriptif dan regresi data panel. Hasil penelitian ini menunjukkan bahwa Institutional Ownership berpengaruh negatif dan tidak signifikan terhadap Intellectual Capital Performance, Managerial Ownership berpengaruh negatif signifikan terhadap Intellectual Capital Performance, dan Foreign Ownership berpengaruh positif tidak signifkan terhadap Intellectual Capital Performance.
Kepuasan Kerja Terhadap Komitmen Kerja, Sikap Kerja, serta Kinerja Karyawan (Studi Pada Hotel Grand Elty Singgasana Tenggarong). Nurul Hidayati; Tetra Hidayati; Irsan Trichayadinata
Jurnal Ilmu Manajemen Mulawarman (JIMM) Vol 4, No 2 (2019): Juni
Publisher : Fakultas Ekonomi Dan Bisnis Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29264/jimm.v4i2.4116

Abstract

      Nurul Hidayati, Pengaruh Kepuasan Kerja, Komitmen Organisasi, sikap kerja serta Kinerja Karyawan (Studi Pada Hotel Grand Elty Singgasana Tenggarong). Dibawah Bimbingan Ibu Dr. Tetra Hidayati, SE., M.Si dan Bapak Dr. Irsan Tricahyadinata, SE., M.Si. Tujuan dari penelitian ini adalah untuk mengetahui besarnya pengaruh kepuasan kerja terhadap komitmen organisasi, sikap kerja serta kinerja karyawan. Penelitian ini dilakukan pada Hotel Grand Elty Singgasana Tenggarong. Sampel dalam penelitian ini adalah 68 karyawan. Metode analisis data menggunakan Struktural Equation Modelling (SEM) dengan pendekatan Partial Least Square (PLS).Hasil penelitian ini menyimpulkan bahwa 1. kepuasan kerja berpengaruh positif dan signifikan terhadap komitmen organisasi, 2. Kepuasan kerja berpengaruh positif dan signifikan terhadap sikap kerja, 3. Kepuasan kerja berpengaruh positif dan signifikan terhadap kinerja karyawan, 4. Sikap kerja berpengaruh positif dan signifikan terhadap komitmen organisasi, 5. sikap kerja berpengaruh positif dan signifikan terhadap kinerja karyawan, 6. Komitmen organisasi berpengaruh positif dan signifikan terhadap kinerja karyawan.
Pengaruh ekuitas merek dan word of mouth terhadap keputusan pembelian skateboard padaright wing store di samarinda Dedy Ismaida; Tetra Hidayati; Mohamad Wasil
Jurnal Ilmu Manajemen Mulawarman (JIMM) Vol 4, No 1 (2019): April
Publisher : Fakultas Ekonomi Dan Bisnis Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29264/jimm.v4i1.2674

Abstract

Dedy Ismaida ‘’The Influence of brand equity and word of mouth on the decision of purchasing skateboard at right wing store in samarinda’’ brand equity in this research consists of the brand awreness, perceived quality, product quality, brand trust, brand loyalty. And word of mouth consist of the talkers, topics, tools, taking part, tracking. Also knowing which dominant variable on the decision of purchasing            This research Program using Multiple Linear Regression Analysis tool  SPSS version 22.0 The research populations is consumer at Right Wing Store in Samarinda. At same time was used for this Research is a much as 65 respondents with in non probability technique sampling and the accindental sampling method, the questionnaires as for collecting datas specifically.            The Research results indicate that brand equity and word of mouth  significant is positive reacted effect to decision of purchasing other thing that word of mouth is be come to be dominant variable which affecting on the decision of purchasing 
PENGARUH KEPEMIMPINAN TRANSFORMASIONAL DAN IKLIM ORGANISASI TERHADAP KINERJA KARYAWAN PADA PT. TELKOMSEL GRAPARI SAMARINDA Wahyu Aspian Nur; Tetra Hidayati; Robiansyah Robiansyah
Jurnal Ilmu Manajemen Mulawarman (JIMM) Vol 4, No 3 (2019): September
Publisher : Fakultas Ekonomi Dan Bisnis Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29264/jimm.v4i3.4461

Abstract

Wahyu Aspia Nur, 2018, Influence the Transfomational Leadership and Organization Climate toward Performance of Employee of PT. Telkomsl Grapari, Samarinda. Guided by Mrs. Tetra Hidayati, SE, M.Si and Mr. Robiansyah, SE, M.Sc
Co-Authors Agus Budiman Ariesta Heksarini Arru Gideon Lineker Asnawati Asnawati Asnawati Chandrayani Puspita Dara Fahriza Arinie Dedy Ismaida Herning Indriastuti Irsan Tricahyadinata Irsan Trichayadinata James Tito Jeny Arita La Thif Annajri Lucky Brando Punu Mamuaya Febe Mohamad Wasil Muhammad Hilmi Lingga Sabda KasiH Nur Salim Nurul Hidayati Rahmawati Rahmawati Reyval Rofalno Mandagie Robiansyah Robiansyah Siti Maria Siti Maria Siti Maria Siti Maria Sri Handayani Saleh Sri Mintarti Suharno Suharno Syaharuddin Y Wahyu Aspian Nur Zainal Abidin