Article Per Year (5 Year)
p-Index From 2021 - 2026
1.99
P-Index
This Author published in this journals
All Journal Jurnal Ilmiah Universitas Batanghari Jambi Martabe : Jurnal Pengabdian Kepada Masyarakat Journal on Education Jurnal Universal Technic Aurelia: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Jurnal Karajata Engineering
Andi Sulfanita
Universitas Muhammadiyah Parepare
Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Education Electrical & Electronics Engineering Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Social Sciences Transportation

Published : 11 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 11 Documents
Search

 1   2 
Analisis Tingkat Kepuasan Konsumen Terhadap Pelayanan Ojek Online (Grab) Di Kota Parepare Kurniawan Kurniawan; Andi Sulfanita; Hendro Widarto; Adnan Adnan
Journal on Education Vol 7 No 1 (2024): Journal on Education: Volume 7 Nomor 1 Tahun 2024
Publisher : Departement of Mathematics Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joe.v7i1.7154

Abstract

The increasing demand for transportation services has made various transportation service entrepreneurs take various ways to improve their services, including creating online transportation services called online motorcycle taxis. The quality of service to consumers is very determining in measuring the level of customer satisfaction because these things are closely related to each other. This research aims to determine the level of consumer satisfaction with online motorcycle taxi services named Grab based on 5 dimensions of service quality. The method used in this research is quantitative descriptive and is analyzed using the Statistical Package For Social Sciences or SPSS program version 24. The research results show that the customer response to the 5 dimensions of service quality which are tangible, empathy, responsiveness, reliability and assurance is 77.8%. This is means the customer are happy to use online motorcycle taxi transportation service from Grab because this value is in the good category.
Co-Authors Abdul Rahim Adnan Adnan Aldi Ashary Amin, Ammar Ashwat Andi Bustan Didi Andi Sitti Nurfadilah Ruslan Andriyani Andriyani Asriani Baso Anugrah Mallawa Fadly, Imam Hakzah Hamka Hamka Hendro Widarto Imam Fadly Kurniawan Kurniawan Maulana, Arman Muh. Syahril Muh. Syahril Mubarak A. Taufan Muh. Syukur Kahar Mustakim Mustakim Nurul Nurul Pratiwi Nurul Putri Amalia Rini Anggriani Sufarman Taufik hidayat Widarto, Hendro Wiwik Handayani Yulianti Yulianti