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All Journal MEDIA MANAJEMEN JASA Jurnal Riset Manajemen dan Bisnis Jurnal Global Ilmiah Escalate : Economics and Business Journal
Muhammad Natser Abdoellah
Sekolah Tinggi Ilmu Ekonomi Indonesia Jakarta
Chemical Engineering, Chemistry & Bioengineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Medicine & Pharmacology Social Sciences

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ANALISA FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN PELANGGAN Diah Pranitasari; Muhamad Fachroji; Ginanjar Syamsur; Dwi Windu Suryono; Muhammad Natser Abdoellah
MEDIA MANAJEMEN JASA Vol 10, No 2 (2022): MEDIA MANAJEMEN JASA
Publisher : UNIVERSITAS 17 AGUSTUS 1945 jAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52447/mmj.v10i2.6620

Abstract

ABSTRAKPenelitian ini bertujuan untuk mengetahui pengaruh kepercayaan, harga, dan kualitas pelayanan terhadap kepuasan pelanggan pada PT Tiki Jalur Nugraha Ekakurir Temasline Jakarta Utara, Populasi dalam penelitian ini menggunakan teknik nonprobability sampling yaitu incidental sampling dengan sampel sebesar 111 pelanggan. Hasil menunjukan kepercayaan, harga, dan kualitas pelayanan secara simultan berpengaruh signifikan terhadap kepuasan pelanggan. Kualitas pelayanan secara parsial berpengaruh terhadap kepuasan pelanggan sedangkan kepercayaan dan harga secara parsial tidak berpengaruh terhadap kepuasan pelanggan.Kata Kunci: Kepercayaan, Harga, Kualitas Pelayanan, Kepuasan Pelanggan.ABSTRACTThis study aims to determine the effect of trust, price, and service quality on customer satisfaction at PT Tiki Jalur Nugraha Ekakurir Temasline North Jakarta. The population in this study used a non-probability sampling technique, namely incidental sampling with a sample of 111 customers. The results show that trust, price, and service quality simultaneously have a significant effect on customers. Service quality partially affects the customer's goal of trust and price partially has no effect on the customer's goal.Keywords: Trust, Price, Quality of Service, Customers.
Pengaruh rekrutmen SDM, penempatan dan komitmen kerja terhadap kinerja karyawan PT LT di Jakarta Sakti, Sri Handoko; Ikhsan, Muhammad; Abdoellah, M. Natser; Zabidi, Imron; Anggara, Ari
Jurnal Riset Manajemen dan Bisnis Vol 8 No 1 (2023)
Publisher : Lembaga Pengembangan Manajemen dan Publikasi Imperium

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36407/jrmb.v8i1.1036

Abstract

Effective human resource management is essential for the success of any organization, particularly in the face of fierce competition. In order to improve overall performance, companies must ensure that their employees are selected and placed in appropriate positions. This study aims to investigate the impact of HR recruitment, placement, and work commitment on employee performance at PT LT. The chosen method was a survey approach, utilizing a quantitative causal associative questionnaire. The results of the regression analysis revealed that HR recruitment, placement, and work commitment all have a significant effect on employee performance. Therefore, it is important for organizations to gain a deeper understanding of how recruitment, placement, commitment, and performance are interconnected in order to maximize their human resources potential and gain a competitive advantage in the market.
The Influence of Representativeness Bias and Hearding Effect on Investment Decisions in the Capital Market Ikhsan, Muhammad; Handoko Sakti, Sri; Natser Abdoellah, M; Hendro, Junaidi
Escalate : Economics and Business Journal Vol. 2 No. 01: Behavioral Finance, AI, and the Digital Economy: Pathways to Competitive Advantage
Publisher : Takaza Innovatix Labs Ltd.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61536/escalate.v2i01.45

Abstract

This research aims to explore the influence of representativeness bias and herding effect behavior on rational investment decisions in the capital market. Quantitative methods were used involving 100 investors who were members of the Beginner Stock Investor (ISP) community in Jakarta. The results of the analysis show that representativeness bias and herding effect behavior have a significant influence on rational investment decisions. These findings highlight the importance of awareness of the psychological factors that influence investor behavior in making investment decisions, as well as the need for a more independent and focused approach to fundamental analysis to ensure more appropriate and optimal investment decisions. The practical implication of this research is that a better understanding of investor behavior and its impact on markets can help investors to overcome these biases and improve the quality of their investment decisions.
The Influence of Leadership Style, Job Stress, and Job Satisfaction on Employee Turnover Intention Level Sakti, Sri Handoko; Ikhsan, Muhammad; Pranogyo, Antaiwan Bowo; Abdoellah, M. Natser; Zabidi, Imron
Jurnal Global Ilmiah Vol. 1 No. 4 (2024): Jurnal Global Ilmiah
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/jgi.v1i4.38

Abstract

This study aims to determine how much influence Leadership Style, Job Stress, and Job Satisfaction have on Employee Turnover Intention (Case Study at PT. Freight Cargo Logistics). This study uses an associative research strategy with a quantitative approach. The population in this study were all employees of PT. Freight cargo logistics and there are totaling 42 employees. The method used for sampling is the non-probability sampling technique with the saturated sample technique and the number of samples used in this study is 42 respondents. The data used in this research is primary data. Data collection techniques using questionnaires and observation methods. The data analysis method used is descriptive analysis and inferential analysis using Partial Least Square (PLS) analysis through SmartPLS 3.3.9 software which includes testing the outer model, inner model, and testing the hypothesis. The results of the study prove that partially the variables of Leadership Style and Job Stress have a positive and significant effect on Turnover Intention, while Job Satisfaction has a negative and significant effect on Turnover Intention.
Co-Authors Anggara, Ari Antaiwan Bowo Pranogyo Diah Pranitasari Dwi Windu Suryono Ginanjar Syamsur Handoko Sakti, Sri Hendro, Junaidi Muhamad Fachroji Muhammad Ikhsan Sakti, Sri Handoko Zabidi, Imron