Article Per Year (5 Year)
p-Index From 2021 - 2026
2.267
P-Index
This Author published in this journals
All Journal Jurnal Rekayasa Sistem Industri Jurnal Teknik Industri: Jurnal Keilmuan dan Aplikasi Teknik Industri Petra International journal of Business Studies (IJBS) Jurnal INTECH Teknik Industri Universitas Serang Raya International Journal of Applied Business Research Jurnal Bisnis dan Manajemen (JBM) Engineering Science Letter Journal of Management Studies and Development Innovative: Journal Of Social Science Research Journal of Integrated System
Marla Setiawati
Institut Teknologi Harapan Bangsa
Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mechanical Engineering Public Health Social Sciences Transportation Other

Published : 14 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 14 Documents
Search

 1   2 
Analisis Tingkat Kualitas Pelayanan Terhadap Kepuasan Konsumen Dengan Metode Service Quality Pada Pindadmart Agung, Alexander Gregorius; Setiawati, Marla
Innovative: Journal Of Social Science Research Vol. 4 No. 4 (2024): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i4.12475

Abstract

Pelayanan adalah suatu tindakan atau cara melayani orang lain untuk memenuhi apa yang menjadi kebutuhan dan keinginannya. Berbagai jenis pelayanan didapatkan oleh konsumen selama menggunakan pelayanan tersebut dapat menentukan kepuasan konsumen. Penelitian ini bertujuan untuk menganalisis tingkat kualitas pelayanan dengan mengidentifikasi harapan dan kenyataan konsumen. Pengukuran kepuasan konsumen dilakukan dengan kuesioner kepada 100 responden, untuk mengetahui nilai harapan dan kenyataan pelayanan yang diterima konsumen atau metode SERVICE QUALITY. Pengukuran kepuasan konsumen dilakukan terhadap lima dimensi jasa yaitu, Tangible, Reability, Responsiveness, Assurance, dan Emphaty. Dari hasil pengukuran konsumen diketahui nilai rata-rata harapan konsumen yaitu 4.81 dengan nilai rata-rata kenyataan sebesar 3.84 sehingga terdapat gap kualitas pelayanan sebesar -0.97. dari perhitungan gap tersebut dikelompokan menjadi empat kuadran berdasarkan prioritas perbaikan menggunakan Importance Performance Analysis (IPA)
Pemelajaran Mesin untuk Pengendalian Mutu pada Proses Produksi Tekstil Tradisional Yosephine, Vina Sari; Hanna, Tabitha; Setiawati, Marla; Setiawan, Ari
Jurnal Rekayasa Sistem Industri Vol. 13 No. 1 (2024): Jurnal Rekayasa Sistem Industri
Publisher : Universitas Katolik Parahyangan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26593/jrsi.v13i1.7173.165-174

Abstract

This research is centered on the practical implementation of machine learning and computer vision technologies to enhance production quality control within the traditional textile industry. The traditional textile sector, known for labor-intensive practices, has slowly adapted to digital transformation. We present a practical case study from Bandung, Indonesia, to validate the effectiveness of our approach in real-world textile manufacturing. By emphasizing machine learning and computer vision, this research narrows the gap between traditional textile practices and digitalization, offering tailored solutions for manufacturers seeking to excel in today's rapidly changing global market. The findings provide valuable insights into the challenges and opportunities of using machine learning and computer vision for production quality control in traditional textile manufacturing. The machine learning models in the study showed good accuracy, ranging from 75% to 100% under various lighting conditions in real-world textile manufacturing environments, confirming their suitability for practical quality control applications.
DISRUPSI, METODE, SCOR-MODEL, INVENTORY MANAGEMENT DALAM MANAJEMEN RANTAI PASOK DI RUMAH SAKIT: SYSTEMATIC LITERATURE REVIEW Setiawati, Marla; Jovanka, Christabel; Eve, Joana; Eryl, Windy; Jumbar, Suwennay Lovely
Jurnal Bisnis dan Manajemen (JBM) JBM Vol 21 (2025): Issue 2
Publisher : Faculty of Economics and Business University of Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/jbm.v21i2.3568

Abstract

Rumah sakit menghadapi tantangan yang rumit dalam rantai pasok terutama pada manajemen inventaris yang penting untuk kelangsungan layanan kesehatan. Studi ini bertujuan menganalisis kesenjangan dalam manajemen rantai pasok rumah sakit melalui Systematic Literature Review terhadap 67 artikel jurnal, dengan fokus pada disrupsi, metodologi, penerapan model SCOR dan manajemen inventori. Analisis menunjukkan bahwa adopsi teknologi canggih seperti Blockchain dapat meningkatkan kontrol inventaris dan transparansi. Selain itu, hasil penelitian juga menunjukkan aspek manajemen pengembalian dalam model SCOR di sektor kesehatan yang masih kurang tereksplorasi, dengan penekanan pada kebutuhan strategi untuk mengurangi risiko inventaris.
Scalable and Affordable IoT-based Inventory Control with Real-Time Monitoring for Small and Medium Enterprises Yosephine, Vina Sari; Batara, Marco; Setiawati, Marla
Jurnal Teknik Industri: Jurnal Keilmuan dan Aplikasi Teknik Industri Vol. 27 No. 1 (2025): June 2025
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/jti.27.1.121-136

Abstract

Small and medium enterprises (SMEs) often struggle to adopt advanced inventory management systems due to high implementation costs and infrastructure complexity—barriers that are especially challenging in the context of Industry 4.0. This paper presents a scalable and affordable IoT-based stock monitoring and control system designed for small and medium enterprises. The proposed system integrates low-cost microcontrollers with ultrasonic sensors, enabling real-time stock tracking while reducing hardware expenses and complexity. Unlike existing solutions, it leverages a modular architecture for seamless scalability across different inventory sizes and environments. The system is validated through compliance with the Industry 4.0 Maturity Index and the ISA-95 standard, demonstrating its suitability for digital transformation in SME operations. Performance evaluation shows an accuracy rate exceeding 98% and response times under 10 seconds, ensuring reliable operation under varying environmental conditions. A comparative cost analysis highlights significant savings compared to conventional automated inventory systems. This approach provides an accessible entry point for SMEs seeking to enhance inventory visibility, operational efficiency, and readiness for Industry 4.0 integration.
Co-Authors Agung, Alexander Gregorius Aiko Pasaribu Anggoro Prasetyo Utomo Ari Setiawan Batara, Marco Christofer Yehuda Damasus Dista Bima David Prasetya David Prasetya Halim Eryl, Windy Eve, Joana Hanna, Tabitha Indriati, Ellen Jehezkiel Haryanto Jovanka, Christabel Juan Darmawan Jumbar, Suwennay Lovely LIANE OKDINAWATI, LIANE Priska Sugiharta Richardo Halim Roland Y. H. Silitonga Roland Y. H. Silitonga Roland Y.H. Silitonga Sarah E. K. Immanuella Togar M Simatupang Triutami, Eunike Novana Vina Sari Yosephine Yoshua Mayo