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MENINGKATKAN KEPUASAN MASYARAKAT DALAM PEMBUATAN IZIN GANGGUAN / HO PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU PEMERINTAH KOTA BANJARMASIN Andhika Dwitama; Murakhman Sayuti Enggok; Anhar Yani
Administraus Vol. 1 No. 1 (2017): Administraus: Jurnal Ilmu Administrasi dan Manajemen
Publisher : STIA Bina Banua Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (549.996 KB) | DOI: 10.56662/administraus.v1i1.15

Abstract

This study aims to determine the level of public satisfaction in the service permit disruption in Kota Banjarmasin. The research method used is a quantitative descriptive approach, to determine the public's satisfaction in the management of permit disruption. This study uses a sample of 150 people who are determined based on the cluster region with a reference to KepMenPan. 16 of 2014. While the Data Analysis Technique using the four steps of procedures that have been standard set by the Decree of the Minister of Administrative Reform. The results showed that of 14 indicators used that refer to the results of the Satisfaction Survey Kota Banjarmasin is as follows; The indicator of the requirement of obtaining, the average value service is 3.57 very good; Procedure to get Service, the average value is 3.79 very good; the service completion time, the average value is 2.77 good; Service cost, the average value is 2.80 good; Standard Service, the average rating is 3.55 very good; Ability officer in serving, average value is 3,63 very good; Hospitality officer Service, the average value is 3,67 very good; Response Officer Service, the average value is 2.71 Good; Informed / Promise Service, the average score is 3.60 Very good; Complaint Procedure, the average value is 3.38 is very good; Response Officer Complaint, the average value is 3.29 very good; Phone Service, Fax, Email and website, the average value is 3.09 good; Comfort and cleanliness facilities (waiting room, toilets, parking etc.), the average value is 2.42 bad; and Security products service, the average value is 3.19 good. Penelitian ini bertujuan untuk mengetahui tingkat kepuasan masyarakat dalam pelayanan pembuatan izin gangguan/HO di Kota Banjarmasin. Metode penelitian yang dunakan adalah penedekatan deskriptif kuantitatif, untuk mengetahui kepuassan masyarakat dalam pengurusan ijin gangguan/HO dalam penelitian ini menggunakan sample sebanyak 150 orang yang ditetapkan berdasarkan kluster wilayah dengan berpatokan pada KepMenPan No. 16 Tahun 2014. Sedangkan Teknik Analisa Data dengan menggunakan 4 langkah prosedur yang telah baku yang ditetapkan oleh Keputusan Menteri Pendayagunaan Aparatur Negara. Hasil penelitian menunjukan bahwa dari 14 indikator yang digunakan yang merujuk pada hasil Survey Kepuasan Masyarakat Kota Banjarmasin adalah sebagai berikut.Indikator persyaratan mendapatkan pelayanan nilai rata-ratanya adalah 3,57 sangat baik, Prosedur mendapatkan Pelayanannilai rata-ratanya adalah 3,79 sangat baik, waktu penyelesaian pelayanannilai rata-ratanya adalah 2,77baik, Biaya Pelayanan, nilai rata-ratanya adalah 2,80 baik, Standart Pelayanan, nilai rata-ratanya adalah 3,55sangat baik, Kemampuan petugas dlam melayani, nilai rata-ratanya adalah 3,63sangat baik, Keramahan petugas Pelayanan, nilai rata-ratanya adalah 3,67 sangat baik, Respon Petugas Pelayanan, nilai rata-ratanya adalah 2,71 baik, maklumat/Janji Pelayanan, nilai rata-ratanya adalah 3,60sangat baik, Prosudur Pengaduan, nilai rata-ratanya adalah 3,38 sangat baik, Respon Petugas Pengaduan, nilai rata-ratanya adalah 3,29 sangat baik, Pelayanan Telpon, Fax, Email dan website, nilai rata-ratanya adalah 3,09 baik, Kenyamanan dan kebersihan sarana (ruang tunggu, toilet, parkir dll, nilai rata-ratanya adalah 2,42 berada pada tidak baik), dan Keamanan produk pelayanan, nilai rata-ratanya adalah 3,19 baik.
PENGARUH KOMPETENSI TERHADAP PRODUKTIVITAS KERJA PEGAWAI KANTOR UNIT PENYELENGGARA PELABUHAN KELAS III SATUI Nuryanto Nuryanto; Murakhman Sayuti Enggok; Akhmad Abdurrahman
Administraus Vol. 1 No. 1 (2017): Administraus: Jurnal Ilmu Administrasi dan Manajemen
Publisher : STIA Bina Banua Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (614.627 KB) | DOI: 10.56662/administraus.v1i1.16

Abstract

This research aims to find out the description of the competence and productivity of employees at the office of UPP Class III Satui Tanah Bumbu regency, as well as to know and analyze the influence of competence on employee productivity at the Office of UPP Class III Satui Tanah Bumbu Regency. The method used in this research is explanatory research. This research uses descriptive and inferential analysis method. The population in this research is civil servant who work at office of UPP Class III of Satui which counted 24 people. From the population that will be used as sampling is all civil servants except the leadership of UPT. Thus, the sampling design is the total sampling technique (census).Data collection techniques using questionnaires is data collection by distributing a list of questions to respondents who serve as a sample of research. In the measurement of respondents' answers, completion of questionnaire usefulness and ease of use of information technology on employee work productivity is measured by using Likert Scale. Then, technique of data analysis used in the research is in the form of descriptive analysis and inferential analysis that is to know the magnitude of influence of Competence to Human Resource Productivity. The result of the research shows that the competence has a significant effect on the work productivity at the Office of UPP Class III Satui after a statistical test using simple regression shows t-count of 3.856 with significance level of 0.001, it can be drawn a decision that the proposed hypothesis is proven and acceptable. Penelitiana ini bertujuanUntuk mengetahui gambaran tentang kompetensi dan produktivitaskerja Pegawai Pada Kantor UPP Kelas III Satui Kabupaten Tanah Bumbu, serta untuk mengetahui dan menganalisis pengaruh dari kompetensi terhadap produktivitas kerja pegawai Pada KantorUPP Kelas III Satui Kabupaten Tanah Bumbu Metode yang digunakandalampenelitianiniadalah penelitian eksplanatori (explanatory research).Penelitian ini menggunakan metode deskriftif analisis dan Inferensial., Populasi dalam penelitian ini adalah PNS yang bekerja pada kantor UPP kelas III Satuisebanyak 24 orang. dari populasi tersebut yang akan dijadikan sampling adalah seluruh PNS kecuali pimpinan UPT. Dengan demikian rancangan pengambilan sample nya adalah teknik total sampling (sensus). Teknik pengumpulan data menggunakanKuesioner/angket adalah pengumpulan data dengan cara menyebarkan daftar pertanyaan kepada responden yang dijadikan sebagai sampel penelitian. Dalam pengukuran jawaban responden, pengisian kuesioner kemanfaatan dan kemudahan penggunaan teknologi informasi terhadap produktivitas kerja karyawan diukur dengan menggunakan skala likert. Dan Teknik analisis data yang digunakan dalam penelitian berupa Analisis deskriptif dan Analisis Inferensial yaitu untuk mengetahui besarnya pengaruh Kompetensi terhadap Produktivitas kerja SDM . Hasilpenelitianmenunjukanbahwa kompetensi berpengaruh signifikan terhadap produktivitas kerja pada Kantor UPP Kelas III Satui setelah dilakukan uji statistik dengan menggunakan regresi sederhana menunjukan thitung sebesar 3, 856 dengan tingkat signifikansi sebesar 0,001, maka dapat ditarik kep
IMPLEMENTATION OF THE ELECTRONIC TICKETING SYSTEM POLICY IN IMPROVING THE ORDER OF ROAD USERS IN BANJARMASIN CITY Murakhman Sayuti Enggok; Normajatun
International Journal of Social Science Vol. 3 No. 5: February 2024
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/ijss.v3i5.7427

Abstract

This research is intended to determine the implementation of policiesElectronic Traffic Law Enforcement and what are the inhibiting factors for the implementation of this policy in the City of Banjarmasin.This study uses a qualitative approach. The data analysis technique was carried out descriptively. The results of the study show that although there are still obstacles such as:socialization is not yet widespread throughout the city of Banjarmasin, facilities and infrastructure are not supportive, there are still people who are not orderly in traffic and cultural factors of the local community. butpolicyElectronic Traffic Law EnforcementinBanjarmasin City is measured from the variables of communication, resources, disposition and bureaucratic structure it has been well implemented but not optimal.
EMPLOYEE COMPETENCY IN USING THE SRIKANDI APPLICATION IN SALAM BABARIS DISTRICT TAPIN REGENCY Enggok, Murakhman Sayuti; Normajatun, Normajatun; Hairansyah, Hairansyah; Maulida Rahmah
International Journal of Social Science Vol. 5 No. 3 (2025): October 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/ijss.v5i3.7414

Abstract

The purpose of this study was to determine employee competency and obstacles in using the Srikandi Application in Salam Babaris District, Tapin Regency. The research method used a qualitative approach with a descriptive research type. Data were collected through observation, documentation and interviews to four informants consisting of the Sub-district Head, Sub-district Secretary, Head of General and Personnel Sub-division and Operator Staff. Data analysis was carried out qualitatively. The results of the study indicate that employee competency in using the Srikandi Application is: most employees have understood the basic functions of the application, but have not fully mastered the advanced features, there is a gap in technical ability between employees who are accustomed to using computers and those who are not, some employees have high self-confidence in facing digitalization while others are still lacking, responsible personality in accelerating adaptation, and there are differences in employee motives in using digitalization and the role of the application in supporting work success. The obstacles faced includelow technical skills, unstable motives, minimal ongoing training and inadequate facilities and infrastructure
Policy for the Development and Education Management of Entikong Border Area on Political Economic Perspective M. Uhaib; Muhammad Yuliansyah; Elyta Elyta; Murakhman Sayuti Enggok; Isdairi Isdairi; Kasypul Anwar
Khazanah Sosial Vol. 4 No. 4 (2022): Khazanah Sosial Vol 4, No 4 December 2022
Publisher : UIN Sunan Gunung Djati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/ks.v4i4.18689

Abstract

Entikong is a border area with a vibrant economy developing border areas between countries in terms of economy and education as a supporting factor for Entikong as a growth center in Sanggau Regency. Problems like this impact the economic development and social dynamics of the Entikong community. This study aims at Development Policy and Education Management in the Entikong Border Area from a Political Economy Perspective as a solution to regional development. Qualitative research methods, with literature studies, complement the results of qualitative research. The research results on Development Policy and Education Management in the Entikong Border Area from a Political Economy Perspective, namely First, Entikong Border Area Development Policy from a Political Economy Perspective, strengthening the regional potential and utilizing village funds can encourage the development of the Entikong border area. The possibility of Sanggau Regency in the Entikong border area includes agriculture and plantations such as oil palm and pepper, which are only regional commodities and can be optimally optimized for the development of the Entikong border area and through export and import economic activities through the Entikong border, then also through village funds provided by the government can be used to improve infrastructure and public facilities in the village as a support for economic activities for development. Second, the Education Management Policy in the Entikong Border Area from a Political Economy Perspective by improving the level of education in the Entikong border area, which can become capital and future investment for the progress and development of the Indonesian state.