Article Per Year (5 Year)
p-Index From 2020 - 2025
1.827
P-Index
This Author published in this journals
All Journal International Journal of Artificial Intelligence Research AkMen JURNAL ILMIAH Jurnal BISNIS & KEWIRAUSAHAAN Iqtishoduna: Jurnal Ekonomi Islam International Journal of Business and Social Science Research Jurnal Penelitian Inovatif Formosa Journal of Multidisciplinary Research (FJMR) SENTRI: Jurnal Riset Ilmiah Jurnal Bisnis dan Kewirausahaan Gudang Jurnal Pengabdian Masyarakat Jurnal Penelitian Pendidikan Indonesia
Helmy Syamsuri, Helmy
Sekolah Tinggil Ilmu Ekonomi YPUP
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

Published : 14 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search
Journal : Jurnal BISNIS

 1 
ANALISIS KUALITAS PELAYANAN PADA PT. REKREASINDO NUSANTARA DI MAKASSAR Syamsuri, Helmy
Jurnal BISNIS & KEWIRAUSAHAAN Vol 4 No 4 (2015): Jurnal BISNIS & KEWIRAUSAHAAN
Publisher : Jurnal BISNIS & KEWIRAUSAHAAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (394.898 KB)

Abstract

The purpose of this study was to analyze the quality of service at PT Nusantara Rekreasindo in Makassar which is based on the level of importance (importance) of visitors to the performance (performance) services provided by PT Nusantara in Makassar.Penilaian Rekreasindo will be the quality of service developed by Leonaed L.Barry, A. Parasuraman and Zeithmal (Kotler, (2008: 53), known as service quality (SERVQUAL), which is based on five dimensions of quality that is tangilbles (direct evidence), reliability (reliability), responsiveness (responsiveness), assurance (guarantee) and empathy ( empathy). Analyzing the quality of service by using analisisa namely Importance and Performance Matrix, which consists of four quadrants where each variable was analyzed in one quadrant will give a different meaning as well as the treatment is also different. The level of quality of service PT Rekreasindo archipelago Makassar that there is a difference (gap) between the level of visitor interest with the services provided by PT. Nusantara Rekreasindo in Makassar.
ANALISIS KUALITAS PELAYANAN PADA PT. REKREASINDO NUSANTARA DI MAKASSAR Syamsuri, Helmy
Jurnal BISNIS & KEWIRAUSAHAAN Vol 4 No 4 (2015): Jurnal BISNIS & KEWIRAUSAHAAN
Publisher : Jurnal BISNIS & KEWIRAUSAHAAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (394.898 KB)

Abstract

The purpose of this study was to analyze the quality of service at PT Nusantara Rekreasindo in Makassar which is based on the level of importance (importance) of visitors to the performance (performance) services provided by PT Nusantara in Makassar.Penilaian Rekreasindo will be the quality of service developed by Leonaed L.Barry, A. Parasuraman and Zeithmal (Kotler, (2008: 53), known as service quality (SERVQUAL), which is based on five dimensions of quality that is tangilbles (direct evidence), reliability (reliability), responsiveness (responsiveness), assurance (guarantee) and empathy ( empathy). Analyzing the quality of service by using analisisa namely Importance and Performance Matrix, which consists of four quadrants where each variable was analyzed in one quadrant will give a different meaning as well as the treatment is also different. The level of quality of service PT Rekreasindo archipelago Makassar that there is a difference (gap) between the level of visitor interest with the services provided by PT. Nusantara Rekreasindo in Makassar.
Co-Authors Abbas, Muchlis Abdul Wahab Amril Amril Amril Arni, Sitti Cut Muthiadin Dahham Sabbar, Sabbar Harry Yulianto, Harry HM Baso, Muhammad Ihsan Ibrahim Ibrahim Judijanto, Loso Jusman, Ikhsan Amar Lakasse, Syarifuddin Maria Assumpta Wikantari Parakkasi, Idris Siradjuddin Sumarlin, Abdul Syarifuddin Syarifuddin Sylvia Kartika Dhamayanti YUDI NUR SUPRIADI