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All Journal Jurnal Bina Praja JET (Journal of English Teaching) Adi Buana JPP IPTEK (Jurnal Pengabdian dan Penerapan IPTEK) Reformasi : Jurnal Ilmiah Ilmu Sosial dan Ilmu Politik Jurnal Ilmiah Manajemen Publik dan Kebijakan Sosial Dinamika Governance : Jurnal Ilmu Administrasi Negara Jurnal Abdimas Kartika Wijayakusuma Bidik : Jurnal Pengabdian kepada Masyarakat JKMP (Jurnal Kebijakan dan Manajemen Publik) Innovative: Journal Of Social Science Research Intelektual: Jurnal Administrasi Publik dan Ilmu Komunikasi
Deasy Arieffiani, Deasy
Unknown Affiliation
Arts Humanities Computer Science & IT Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Other

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Evaluating Local Government Policy Innovations: A Case Study of Surabaya's Efforts in Combating Stunting and Enhancing Public Health Services Quality Arieffiani, Deasy; Ekowanti, Mas Roro Lilik
Jurnal Bina Praja Vol 16 No 1 (2024)
Publisher : Research and Development Agency Ministry of Home Affairs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21787/jbp.16.2024.1-20

Abstract

This research aims to evaluate regional innovations in implementing Surabaya City government policies to reduce stunting rates and improve the quality of public health services. A qualitative descriptive method was used with a case study approach involving field observations and structured interviews. The research results show the success of Posyandu Prima in reducing stunting rates significantly in the last two years. The Surabaya City Government has proven effective in managing this program's human resources and budget. The active involvement of Great Surabaya Cadres (KSH) and non-governmental organizations also contributed greatly to the program's success. Cross-sector collaboration plays an important role in supporting implementation. Institutional characteristics, such as commitment to public health and ability to collaborate, also matter. Theoretically, this research shows that synergy between the parties involved and government commitment can achieve significant results in handling the stunting problem. In conclusion, the Prima Posyandu Program has proven successful in reducing stunting rates and improving the quality of public health services in Surabaya. Additionally, the collaborative efforts between community stakeholders, healthcare providers, and governmental bodies underscore the crucial role of multi-sectoral partnerships in addressing complex public health issues like stunting. This synergy fosters comprehensive approaches that combine local knowledge, resources, and policy support to effectively combat stunting and enhance the well-being of communities. Thus, the Prima Posyandu Program's success is a compelling example of how concerted action and sustained commitment can yield tangible improvements in population health outcomes.
KUALITAS PELAYANAN PUBLIK TRANSPORTASI FEEDER WIRA WIRI SUROBOYO DALAM PERSPEKTIF STANDAR PENYELENGGARAAN BIDANG LALU LINTAS DAN ANGKUTAN JALAN: KUALITAS PELAYANAN PUBLIK TRANSPORTASI FEEDER WIRA WIRI SUROBOYO DALAM PERSPEKTIF STANDAR PENYELENGGARAAN BIDANG LALU LINTAS DAN ANGKUTAN JALAN Aulia, Aisyah; Arieffiani, Deasy
INTELEKTUAL ( E-Journal Administrasi Publik dan Ilmu Komunikasi ) Vol 12 No 2 (2025): Jurnal Intelektual: Jurnal Administrasi Publik dan Ilmu Komunikasi
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Bhayangkara Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55499/intelektual.v12i2.1584

Abstract

This research examines the quality of public services for the Wira Wiri Suroboyo feeder transportation from the perspective of Road Traffic and Transportation Service Standards based on Government Regulation Number 30 of 2021. The purpose of this research is to analyze the quality of services provided to meet user expectations and their compliance with applicable public service standards. The analysis was conducted by integrating the five dimensions of service quality from Zeithaml et al.'s (1990) public service quality theory into the regulatory framework of Government Regulation No. The goal is to ensure that the 30th year of 2021 is safe, secure, efficient, effective, and balanced. The research findings indicate that the tangibles dimension (physical evidence) has supported safety and security aspects through the provision of standard facilities such as Closed Circuit Television (CCTV), accessibility, and priority seating. Operational systems and timeliness, along with competent vehicles and drivers, support the reliability dimension. The responsiveness dimension is evident in the speed and preparedness of friendly staff in handling passenger needs and complaints. Meanwhile, the dimensions of assurance and empathy do not fully reflect balanced service, especially in ensuring equal access and inclusive communication. This finding confirms the need for systemic improvements to ensure the quality of public services aligns with the basic transportation principles established by the government.
Co-Authors Agus Wahyudi Agus Wahyudi AMBARWATI, ARIE Aulia, Aisyah Dewi Casmiwati Ekowanti, Mas Roro Lilik Elli Setiyo Wahyuni Fatin, Afifah Dina Lubis, Lunariana Lunariana Lubis M. Husni Tamrin, M. Husni Rahmawati, Ellya Meidiana Sri Umiyati, Sri Wahyuni, Elly Setiyo Wati, Izza Milla Wilayati, Wilayati