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Implementation of Customer Relationship Management (CRM) inAgribusiness to Enhance Students' Competency: A Participatory Action Research at SMKN PP Lembang Yoga, Titan Parama; Alamsyah, Nur; Bilqist, Dhiya Waffa Putriana; Nazahah, Niswah Kaifa
AJAD : Jurnal Pengabdian kepada Masyarakat Vol. 5 No. 1 (2025): APRIL 2025
Publisher : Divisi Riset, Lembaga Mitra Solusi Teknologi Informasi (L-MSTI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59431/ajad.v5i1.504

Abstract

This community service program aimed to enhance students' understanding of Customer Relationship Management (CRM) in agribusiness at SMKN PP Lembang using the Asset-Based Community Development (ABCD) approach. The program involved 120 grade XII students and included a pre-test, material presentation, discussions, and a post-test to evaluate knowledge improvement. The pre-test average score was 58%, while the post-test average rose to 85%, showing a 27% improvement in comprehension. The most notable improvements were seen in topics such as CRM tools, customer segmentation, and digital marketing strategies. The findings highlight the effectiveness of integrating CRM education into vocational training to equip students with practical business skills and decision-making capabilities.
Optimization Of Micro, Small and Medium Enterprise Financial Management Through Android-Based Zazan Mobile Application for Efficiency of Digital Economy Sustainability Yoga, Titan Parama; Setiana, Elia; Hamzah, Encep; Budiman, Budiman; Sarifiyono, Aggi Panigoro
Jurnal Computech & Bisnis (e-journal) Vol. 18 No. 2 (2024): Jurnal Computech & Bisnis (e-Journal)
Publisher : LPPM STMIK Mardira Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56447/95x8j738

Abstract

In order to sustain and grow a firm, financial management is essential. This procedure is essential for obtaining profit and loss data, preventing employee and business partner fraud, and separating personal and business funds to determine the company's financial situation accurately. Informal MSME actors multitask and operate as small business owners, entrepreneurs, and managers of all business issues. So, there is not enough time to document the financials of a corporation. Making financial records requires basic knowledge, which makes the work feel challenging, intricate, and time-consuming. One way to address this issue is making the Android mobile application "Zazan" to assist in managing the finances of medium-sized, tiny, and microbusinesses. A descriptive strategy was used to gather the data required for this investigation. An integrated application that could record business activity transactions, record business activity schedules, and connect with customers was required, as determined by the analysis and implementation findings. Furthermore, clients can quickly learn more about business players by accessing location information. Interaction between customers and business transaction activities facilitates the automation of business activity recording, enabling the application to complete financial recording. Entrepreneurs will find it easier to manage their financial spending with the help of the company's financial reports. Having employee and multi-store functionalities would be preferable because business actors occasionally have multiple business branches and employees. The implications of this research extend beyond merely providing a tool for financial management; they highlight the necessity of accessible financial solutions for MSMEs. By bridging the gap in financial literacy and time constraints, the "Zazan" application not only empowers business owners to maintain accurate financial records but also fosters better decision-making and strategic planning. This can lead to enhanced business performance, improved relationships with stakeholders, and ultimately, sustainable growth in the competitive market landscape.
Analisis dan Perancangan Aplikasi Fathforce Starter Kit Pro di PT. Inovasi Media Menggunakan Framework Laravel Niqotaini, Zatin; Yulistiawan, Bambang Saras; Gusti, Kharisma Wiati; Zaidiah, Ati; Yoga, Titan Parama
Jurnal Teknologi Sistem Informasi dan Aplikasi Vol. 7 No. 1 (2024): Jurnal Teknologi Sistem Informasi dan Aplikasi
Publisher : Program Studi Teknik Informatika Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/jtsi.v7i1.35656

Abstract

Today's technological advances are inseparable from the role of applications, which are software that combines certain functions and can be downloaded by users. Abundant app services are available in the Apple Store for iPhone and Play Store for Android. PT Inovasi Media, a Professional Website Development Services company, needs an application that can facilitate website development. Using Laravel's built-in Starter Framework, the company seeks to develop a Starter Framework specifically for website development, which is open source so that it can be accessed and modified by many people. The research stages involve Literature Study, Observation, Interviews, Data Collection, Design, Implementation, and Evaluation. Application design is done using UML (Unified Modelling Language) as well as user interface. Overall, the web app is open source, giving access and modification capabilities to anyone who needs it.
Digital Security and Data Privacy Education for the Community of Tunggilis Village, Kalipucang, Pangandaran Akbar, Imannudin; Titan Parama Yoga; Niswah Kaifa Nazahah
Jurnal Pengabdian Masyarakat Tapis Berseri (JPMTB) Vol. 4 No. 2 (2025): Jurnal Pengabdian Masyarakat Tapis Berseri (JPMTB) (Edition Oktober)
Publisher : Pusat Studi Teknologi Informasi Fakultas Ilmu Komputer Universitas Bandar Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36448/jpmtb.v4i2.164

Abstract

A significant gap exists in Tunggilis Village, Pangandaran between high internet adoption and low digital literacy, leaving 85% of residents vulnerable to cyber threats due to a poor understanding of privacy. In response, this Community Service Program (PKM) was designed to build awareness of cyber risks, train practical digital security skills, and initiate the formation of local literacy cadres. The program was implemented from July 21-23, 2025, utilizing a three-stage participatory approach: material presentation (Day 1), hands-on workshops (Day 2), and simulation (Day 3). An evaluation using pre- and post-tests for 42 participants showed a dramatic leap in the average comprehension score, rising from 37.1% to 94.3%. The most substantial knowledge gains were seen in topics like 2FA (+280.0%) and Digital Footprints (+362.5%), alongside achieving 100% participant understanding of OTP confidentiality. This study confirms that the hands-on workshop methodology effectively and comprehensively improved the digital literacy of the partners.
Audit Keamanan Sistem Informasi Puskesmas Dengan Standar ISO/IEC 27001:2013 Dan Framework COBIT 5 Titan Parama Yoga Titan; Vani Maharani; Naufal Dwi Maulana
NUANSA INFORMATIKA Vol. 18 No. 1 (2024): Nuansa Informatika 18.1 Januari 2024
Publisher : FKOM UNIKU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25134/ilkom.v18i1.56

Abstract

One of the problems of a company is the security of information systems. High security is needed to maintain the confidentiality and misuse of information within the organization. To improve the security of business operations and the quality of information technology resources, it is necessary to evaluate the security of existing information technology assets. Just like one of the systems at PT Infokes Indonesia, namely the Health Center Information System, this is a multi-functional application based on a web base so that it can be used by more than one user at the same time as patient recording is done electronically. The purpose of this study was to conduct a security audit of the Health Center Information System at PT. Infokes Indonesia uses ISO/IEC 27001:2013 and the COBIT 5 framework to document audit findings of information system audits at PT. Infokes Indonesia to make an audit report. Based on the results of research that has been conducted through interviews and questionnaires using the COBIT 5 framework and using the APO13 sub domain, the results show that Existing Capability is at level 1 while the expected Capability Level is at level 3 so that the Capability Gap is 2.
A Bidirectional GRU Approach with Hyperparameter Optimization for Sentiment Classification in Game Reviews : Pendekatan GRU Dua Arah dengan Optimasi Hiperparameter untuk Klasifikasi Sentimen dalam Ulasan Game Nur Alamsyah; Titan Parama Yoga; Budiman; Imannudin Akbar; Acep Hendra; Alif Januantara Prima
NUANSA INFORMATIKA Vol. 19 No. 2 (2025): Nuansa Informatika 19.2 Juli 2025
Publisher : FKOM UNIKU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25134/ilkom.v19i2.399

Abstract

Sentiment analysis plays a vital role in understanding user perspectives, especially in domains such as game reviews where user feedback influences product perception and engagement. This study presents a comparative approach using Gated Recurrent Unit (GRU), hyperparameter-tuned GRU, and Bidirectional GRU models to classify sentiments in a dataset of game reviews. The experiment begins with standard preprocessing and tokenization steps, followed by vectorization and supervised training. Hyperparameter optimization is conducted using Keras Tuner to identify the most effective configuration of embedding dimensions, GRU units, dropout rates, and learning rates. The best model, a Bidirectional GRU with tuned parameters, achieves a validation accuracy of 85.37% and shows superior performance across key metrics such as precision, recall, and F1-score. Despite the relatively small and imbalanced dataset, the Bidirectional GRU model demonstrates robust generalization. This study also highlights future directions, including class balancing techniques and the integration of pretrained word embeddings to further improve model performance.