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All Journal Kinerja JAM : Jurnal Aplikasi Manajemen Asia-Pacific Management and Business Application International Journal of Tourism and Hospitality in Asia Pasific Journal of the Community Development in Asia Asia Pacific Journal of Management and Education Jurnal Manajemen Pemasaran dan Perilaku Konsumen Jurnal Kewirausahaan dan Inovasi
Rila Anggraeni, Rila
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences Other

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PENERAPAN STATISTICAL QUALITY CONTROL DALAM PENGENDALIAN MUTU PRODUKSI SNACK EGGROLL Anggraeni, Rila; Izza, Navisah Ainul
Jurnal Kewirausahaan dan Inovasi Vol. 1 No. 1 (2022)
Publisher : Fakultas Ekonomi dan Bisnis Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/jki.2022.01.1.10

Abstract

The processing industry is an industry that plays a major role in Indonesia's economic growth where the food and beverage sub-sector is the most dominating. Intense competition in the food industry encourages businesses to continue to innovate and control quality by reducing defects. Barin Food is an SME in Malang producing processed food distinctive to Malang; eggroll is one of its featured products. In the first quarter of 2022, it is recorded that 6831 pieces of vanilla eggroll were broken. The company has not used any instrument to control product quality. The goal of this study is to apply Statistical Quality Control method to minimize broken product in the company using histogram, Control Chart, and Fishbone Chart. The results of the analyses show that the company needs to suppress the number of broken products. The cause of the flaws is divided into four: human, machine, material, and environment. The result of the SQC analysis suggest the renewal of production machines.
PENGARUH PENERAPAN SISTEM INFORMASI MANAJEMEN TERHADAP KINERJA KARYAWAPENGGUNA SISTEM INFORMASI MAKMUR (SIMAKMUR) PT PETROKIMIA GRESIK Ifta Taqqia; Anggraeni, Rila
Jurnal Kewirausahaan dan Inovasi Vol. 1 No. 3 (2022)
Publisher : Fakultas Ekonomi dan Bisnis Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/jki.2022.01.3.10

Abstract

The purpose of this research is to identify and explain the effects of Management Information System (X) on employee performance (Y). Theemployees being studied are those working at the Project Agrosolution unit of PT. Petrokimia Gresik who use SiMakmur. Using probability sampling technique, 33 people were selected as the respondents. The data of this research washarvested through observations and questionnaires and was analyzed usingclassical assumption test, simple linear regression, t test, and coefficient of determination (R2) test performed in SPSS 23 for Windows. This study finds that the application of Management Information System positively and significantlyinfluences the performance of employees who work at the Project Agrosolutionunit of PT.Petrokimia Gresik and use SiMakmur.
ANALISIS KESENJANGAN PROSES BISNIS DENGAN BLUEPRINT IMPLEMENTASI SISTEM ENTERPRISE RESOURCE PLANNING (ERP) Bagaskara, Wahyu Fahmi; Anggraeni, Rila
Jurnal Kewirausahaan dan Inovasi Vol. 1 No. 4 (2022)
Publisher : Fakultas Ekonomi dan Bisnis Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/jki.2022.01.4.02

Abstract

Mendekorumah is a small medium enterprise,  engaged in furniture and interior design, and production by make to order. The problems  process of distribution information SME’s with business activities conducted manually. An information system can help the industry SME’s in improving the effectiveness of the activities of companies is the enterprise resource planning. The research purposes is to be able to implement ERP for SME’s Mendekorumah so that the problems faced can be resolved. The type of research used is descriptive qualitative method, data analysis methods data obtained from interviews, field notes and documents. In the results, in Mendekorumah it was found that automatic records such as business partner master data, product master data recording, running business processes.Mendekorumah has not implemented the ERP system, the blueprint used to find out changes in business processes later when implemented next step. The gaps found in business processes between the ERP implementation blueprint and current business processes Mendekorumah updated business processes by implementing an ERP system for recording all activities and further modernizing business processes.
PENTINGNYA DIVERSIFIKASI PRODUK PADA PERUSAHAAN Al Farisi, M. Naufal Hilmy; Anggraeni, Rila
Jurnal Kewirausahaan dan Inovasi Vol. 2 No. 2 (2023)
Publisher : Fakultas Ekonomi dan Bisnis Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/jki.2023.02.2.01

Abstract

SUPERBLOCK is a business engaged in the paving block industry focusing on paving in Malang City. This study aims to identify internal and external conditions and formulate appropriate business strategies using the QSPM matrix analysis technique. This study uses the Internal External (IE) matrix, the Strength, Weakness, Opportunity and Threat Matrix (SWOT) and the Quantitative Strategic Planning Matrix (QSPM). The results of this study are that the internal and external environment in the SUPERBLOCK is strong enough to respond to the opportunities and threats in the SUPERBLOCK. Based on the environmental analysis, a strategy was obtained to create standard operating procedures and improve workflow to improve the quality of SUPERBLOCK operational performance.
PENGARUH PENANGANAN KELUHAN PELANGGAN DAN FITUR APLIKASI TERHADAP KEPUASAN PELANGGAN Susianti, Dewi; Anggraeni, Rila
Jurnal Kewirausahaan dan Inovasi Vol. 2 No. 3 (2023)
Publisher : Fakultas Ekonomi dan Bisnis Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/jki.2023.02.3.15

Abstract

The development of Information Systems Technology in the field of health through the internet one of them is E-health. Applications that provide online Health Services one of them is Halodoc. This study aims to examine and analyze the effect of handling customer complaints on user satisfaction Halodoc in Malang and the effect of features on user satisfaction Halodoc in Malang. Determination of the number of samples using non-probability Sampling based on Purposive Sampling techniques and obtained 60 respondents. In this study, to measure customer satisfaction, Likert scale is used by using a measuring instrument in the form of questionnaires, interviews, literature studies, and internet browsing. The results showed that complaints (X2) partially handling complaints (X2) significantly affect user satisfaction (Y). Because the path coefficient marked positive (0.360) indicates the influence of both is positive or unidirectional, so H3 is accepted or significant. The results of the path analysis showed that the handling of complaints significantly affect user satisfaction. The results also showed that the application features offered to service users have a positive impact on the satisfaction of Halodoc application users in Malang.
INITIAL IDENTIFICATION FOR DEVELOPMENT VALUE CO-CREATION TRIADIC BUSINESS MODEL INNOVATION: THE CASE OF MALANG COFFEE INDUSTRY Suryadi, Nanang; Anggraeni, Rila; Permadi, Fajar
Jurnal Aplikasi Manajemen Vol. 18 No. 3 (2020)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2020.018.03.14

Abstract

This study aims to identify the relationship between the three actors (triadic) in creating value in the coffee industry in Malang. The relationship in the coffee industry involves suppliers (coffee farmers), sellers (coffee shops), and consumers. The expected novelty and technological breakthrough is the development of Value Co-Creation Triadic Business Model Innovations. This business model innovation is based on a collaborative and innovative process of creating, delivering, and capturing value (value co-creation) by involving 3 (three) main actors in the coffee industry. This business model innovation can be used as a foundation to create value propositions and revenue streams for actors in the coffee product value chain to face and win the competition. Besides, it will increase the role of coffee as one of the agricultural products that will be the leverage of the Indonesian economy.
IS THE LOYALTY PROGRAM EFFECTIVE IN CREATING LOYALTY PROGRAM SATISFACTION AND STORE LOYALTY? AN EVIDENCE FROM INDONESIA RETAIL INDUSTRY Hendrawan, Dimas; Anggraeni, Rila
Jurnal Aplikasi Manajemen Vol. 18 No. 4 (2020)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2020.018.04.04

Abstract

Retailers must find specific ways to be able to continue to maintain their business with changes in consumer behavior. Some retailers use a loyalty program as their marketing strategy that provides certain additional benefits for frequent consumers. The objective of this work is to verify the effect of the loyalty program and loyalty program satisfaction on store loyalty. The data was collected through questionnaires from 150 respondents. The results reflected that loyalty programs significantly influence loyalty program satisfaction. Loyalty program satisfaction significantly influences store loyalty. The loyalty program is not directly related to storing loyalty. Loyalty program satisfaction mediates the effect of a loyalty program on store loyalty. The study highlights the importance of loyalty program satisfaction in the connection of loyalty program and store loyalty. To gain a loyal consumer, the retailer should improve the exclusivity and the attractiveness of the program. A useful and valuable reward will improve customer retention.
Examining Factors Influencing Consumers Intention and Usage of Digital Banking: Evidence from Indonesian Digital Banking Customers Anggraeni, Rila; Hapsari, Raditha; Muslim, Noor Awanis
APMBA (Asia Pacific Management and Business Application) Vol. 9 No. 3 (2021)
Publisher : Department of Management, Faculty of Economics and Business, Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.apmba.2021.009.03.1

Abstract

This paper aims to analyze important factors influencing the intention and use of digital banking as perceived by consumers of the Indonesia commercial bank. This paper adopts variables in the unified theory of acceptance and use of technology 2 (UTAUT 2). The data was collected by distributing questionnaires to the 281 respondents by employed purposive sampling technique. To assessing the acceptance model, a structural equation approach based on Partial Least Squares (SEM-PLS) was used. The UTAUT2 model was proved adequate to explain digital banking behavior intention and usage. The findings demonstrated that habit is the highest variable that determines the behavioral intention and use behavior. Hedonic motivation and social influence also predict intention. Indonesia has a collectivist culture, which emphasizes the high value of the group, so opinions and information from others will affect people's intentions and actions. Surprisingly, effort expectancy, facilitating conditions, performance expectancy, and price value do not have a significant relationship which some possible reasons were explained further. In this article, practical impication also discussed.
Analysis of Behavioral Intentions of Health Protocol Discipline During The COVID-19 Pandemic Using Theory of Planned Behavior (TPB) and Health Belief Model (HBM) Arif, Moh Erfan; Anggraeni, Rila; Rosita, Nadiyah Hirfiyana
APMBA (Asia Pacific Management and Business Application) Vol. 10 No. 3 (2022)
Publisher : Department of Management, Faculty of Economics and Business, Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.apmba.2022.010.03.2

Abstract

This study aims to determine the effect of subjective norm, attitude toward behavior, perceived behavioral control, perceived susceptibility, perceived severity, and perceived benefit on the intention to discipline health protocols in Indonesia during the COVID-19 pandemic. The combination of variables analyse in this study has never been studied before. The population of this study is the Indonesian sampled 241 respondents with non-probability sampling technique and using a purposive sampling method. Data were collected using a questionnaire with a five-level Likert scale. This research uses multiple linear regression analysis methods with SPSS software. The results showed that the variables attitude toward behavior, subjective norm, perceived behavioral control, perceived susceptibility, perceived severity, and perceived benefit had a significant effect on the disciplinary intention of health protocols in Indonesia during the COVID-19 pandemic.
Co-Authors Afandi, Adinda Cornellya Al Farisi, M. Naufal Hilmy Arif, Moh Erfan Athoillah, Moh Bagaskara, Wahyu Fahmi Christin Susilowati Dimas Hendrawan Fatchur Rohman I., M. Abdi Dzil Ifta Taqqia Izza, Navisah Ainul Muslim, Noor Awanis Nadiyah Hirfiyana Rosita Nanang Suryadi Orella, Ryo Mahesa Permadi, Fajar Putra, Muhammad Rizqi Mubarrok Dwi Putri, Pinky Greciela Veronica Raditha Dwi Vata Hapsari Risca Fitri Ayuni Sharfina, Nisrina Susianti, Dewi Tsabitah, Naurah