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All Journal Jurnal Manajemen dan Penelitian Akuntansi (JUMPA) Jurnal Ilmiah Ekonomi dan Manajemen Neraca Manajemen, Akuntansi, dan Ekonomi Causa: Jurnal Hukum dan Kewarganegaraan JURNAL RUMPUN MANAJEMEN DAN EKONOMI Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis
Agung Dwi Nugroho
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Humanities Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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Analisis Fasilitas dan Kualitas Pelayanan terhadap Kepuasan Pelanggan di SPBU 53.612.67 Daniel Budiyanto; Agung Dwi Nugroho
Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis Vol. 4 No. 1 (2025): Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jupsim.v4i1.4419

Abstract

This study aims to examine the role of facilities and service quality in influencing customer satisfaction at SPBU (gas station) 53.612.67 Arteri Baru Porong. As fuel remains a primary energy source for transportation, the availability and functionality of SPBUs are essential to support daily mobility. The research adopts a qualitative descriptive approach through in-depth interviews with selected SPBU customers using purposive sampling. Findings reveal that both the completeness and convenience of facilities, along with the quality of service provided by staff, significantly impact customer satisfaction. Well-maintained amenities such as restrooms, prayer rooms, and rest areas, combined with prompt and friendly service, enhance the overall customer experience. These results highlight the importance of continuous improvement in service delivery and facility maintenance as strategic efforts to strengthen customer loyalty and improve SPBU competitiveness in the energy sector.
Strategi Manajemen Praktik Dokter Hewan Mandiri dalam Melayani Pasien Hewan Besar dan Hewan Kesayangan: Studi Praktek drh. Lailatus Sa’diyah Eka Aprianto Nur Setiawan; Agung Dwi Nugroho
Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis Vol. 4 No. 1 (2025): Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jupsim.v4i1.4434

Abstract

This study aims to explore the management strategies employed by an independent veterinarian in serving both large animals and companion animals, with a focus on the practice of Dr. Lailatus Sa’diyah in Pasuruan Regency, East Java. This phenomenon is crucial to investigate as independent veterinary practices face dual challenges in addressing the distinct needs of these two animal groups, yet there is limited in-depth research on this topic in the Indonesian context. A qualitative approach with an intrinsic case study design was applied. Data were collected through semi-structured interviews, participant observation, and documentation. The main participant was Dr. Lailatus Sa’diyah, supported by several clients and practice partners selected purposively. The findings reveal three main themes: (1) time management and mobile services to address cross-species and geographical demands, (2) empathetic, educational communication strategies to build client trust, and (3) the role of gender and personal branding in strengthening professional image. These findings contribute to a deeper understanding of independent veterinary practice as a socially embedded entity that adapts to local contexts. The practical implications support the development of field-based training policies and community-based veterinary service models. Future research is recommended to explore similar dynamics across different regions and practice types.
Studi Eksploratif tentang Pemeliharaan Berkala dan Dampaknya terhadap Kinerja Operasional di UD Sandi Jaya Transportasi Kurniawan Sandi; Agung Dwi Nugroho
Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis Vol. 4 No. 1 (2025): Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jupsim.v4i1.4445

Abstract

Periodic maintenance strategies play a crucial role in ensuring vehicle reliability and enhancing operational efficiency in the transportation sector. This study aims to examine the implementation of routine maintenance on the truck fleet of UD Sandi Jaya Transportasi and to analyze its impact on the company’s operational performance. The research adopts an exploratory study design using a descriptive qualitative approach. The objects of study include four operational truck units, with data collected through field observations, in-depth interviews, and documentation of maintenance records and vehicle breakdown history. Data analysis refers to the Reliability Centered Maintenance (RCM) method and Failure Mode and Effects Analysis (FMEA) to identify critical components and determine optimal maintenance intervals. The findings indicate that the absence of scheduled maintenance leads to increased operational costs and vehicle downtime, whereas implementing a periodic maintenance schedule improves fleet availability and reduces the frequency of technical failures. This research offers practical insights for developing maintenance management systems in small- to medium-scale transportation enterprises.
Pengaruh Pelatihan Soft Skills di CV Duta Capacitor terhadap Kinerja Karyawan Merlydatul Wardiyati; Agung Dwi Nugroho
Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis Vol. 4 No. 1 (2025): Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jupsim.v4i1.4478

Abstract

This research focused on exploring the impact of soft skills training on employee performance at CV Duta Capacitor. Qualitative methods were used in this study with data collection through in-depth interviews and direct observation. The subjects of this study were employees at CV Duta Capacitor who had attended soft skills training consisting of four employees involved in the training program. The results of this study show that soft skills training has a positive impact on employee performance in various aspects, such as improved communication skills, teamwork, discipline, time management, and individual initiative and responsibility. In addition, the training also contributed to increasing work motivation and shaping a more productive work culture. The results of this study highlight the importance of soft skills training for effective human resource development in organizations.
Strategi Manajemen terhadap Produktivitas Tenaga Kerja pada Suatu Perusahaan Outsorsing Denny Cahya Jaya Putra; Agung Dwi Nugroho
Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis Vol. 4 No. 1 (2025): Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jupsim.v4i1.4482

Abstract

Labor productivity is a key aspect of the success of outsourcing companies. The purpose of this study is to analyze the management strategies used to improve labor productivity in outsourcing companies. The research method used is qualitative research by collecting data through observation and interviews. The results show that strategies such as training, motivation, verbal advocacy and effective communication can improve labor productivity. In short, implementing the right management strategies can improve employee efficiency and performance, and help them achieve their goals.
Pengaruh Disiplin Kerja, Stress Kerja dan Kompensasi terhadap Kinerja Karyawan Perusahaan PT. Implora Sukses Abadi Nidina Angelina Rahma; Agung Dwi Nugroho
Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis Vol. 4 No. 1 (2025): Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jupsim.v4i1.4553

Abstract

This study aims to analyze the influence of work discipline, work stress, and compensation on employee performance at PT. Implora Sukses Abadi, a company engaged in the cosmetics industry and is experiencing rapid growth in Indonesia. The method used is a descriptive qualitative approach based on literature studies, with data obtained from scientific journals, human resource management books, and official company documents. The findings show that work discipline that is applied consistently can increase productivity and create a structured work environment. On the other hand, unmanaged work stress can hinder employee performance, although to a certain extent it can be a driver of work enthusiasm. Fair and proportional compensation has been proven to be the main motivator in increasing employee loyalty and performance. These three factors are synergistically related to each other in shaping individual and team performance. This study recommends strengthening discipline-based management, workload balance, and a transparent compensation system in order to maintain the company's competitiveness.
Co-Authors Aditya Rizky Sahari Alfito Yusuf Isa Sugihono Daniel Budiyanto Denny Cahya Jaya Putra Dinda Tri Hapsari Eka Aprianto Nur Setiawan Endrianto Sahedtyo Nugroho Suhadak Febriyana, Kamila Kurniawan Sandi M Azizul Khakim Martha Haning Kusuma Dewi Merlydatul Wardiyati Nidina Angelina Rahma Niswatin Alayyal Maghfiroh Nur Al’fiyah Oktaviani Astridtia Rifda Fitrianty Rosana Nabila Septy Safa’at Safa’at Tri Wahjoedi Tri.Wahjoedi