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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PT. AIR MINUM GIRI MENANG (PERSERODA Asri Oktiani; Rini Yuliandari; Gina Andriyani
Jurnal Ilmiah Hospitality Vol 12 No 1: Juni 2023
Publisher : Sekolah Tinggi Pariwisata Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47492/jih.v12i1.2629

Abstract

Penelitian ini bertujuan untuk melihat pengaruh kualitas pelayanan terhadap kepuasan pelanggan pada PT. Air Minum Giri Menang. Rumusan masalah dalam penelitian ini adalah apakah kualitas pelayanan berpengaruh signifikan terhadap kepuasan pelanggan pada PT. Air Minum Giri Menang (Perseroda). Penelitian ini merupakan penelitian diskripsif kuantitatif dengan jumlah responden 100 orang yang merupakan Pelanggan rumah dari PT. Air minum Giri menang (perseroda) yang berada di wilayah Kota Mataram. Analisis regresi linear berganda Sederhana, uji T dan koefisien korelasi merupakan metode analisis data yang digunakan, Hasil dari penelitian yang telah dilakukan menunjukkan bahwa variabel kualitas layanan memilik pengaruh positif terhadap kepuasan pelanggan. Sehingga bisa disimpulkan bahwa hipotesis penelitian yang diajukan diterima selutuhnya. Rekomendasi untuk peneliti selanjutnya adalah tidak hanya melakukan penelitian hanya dengan satu variabel saja untuk melihat kepuasan konsumen.
PENGARUH KARAKTERISTIK INDIVIDU TERHADAP PENGEMBANGAN KARIR PNS PEJABAT STRUKTURAL PADA KANTOR PEMERINTAH PROVINSI NTB RINI YULIANDARI; ASRI OKTIANI; ROLI APRIYANSYAH
GANEC SWARA Vol 17, No 4 (2023): Desember 2023
Publisher : Universitas Mahasaraswati K. Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35327/gara.v17i4.631

Abstract

This research aims to see the influence of individual characteristics on the career development of structural civil servant officials at the NTB Provincial Government office. The formulation of the problem in this research is whether individual characteristics influence the career development of structural civil servants at the NTB Provincial Government office ?. This research is quantitative descriptive research. The population of this research is the total number of Civil Servants in the regional government offices of West Nusa Tenggara Province who occupy structural positions, namely 1,027 people. The sample was taken using the Slovin formula, so the sample size was 91.12 rounded up to 91 people. Simple multiple linear regression analysis, T-test, and correlation coefficient are the data analysis methods used. The results of the research that has been conducted show that the individual characteristics variable has a positive influence on career development. So it can be concluded that the proposed research hypothesis is completely accepted.
SOSIALISASI DALAM RANGKA MENUMBUHKAN KEWIRAUSAHAAN DIGITAL PADA SISWA DI SMA ISLAHIL ATHFAL KECAMATAN RUMAK KABUPATEN LOMBOK BARAT Rini Yuliandari; Saepul Pahmi; Mia Kurniati
Devote: Jurnal Pengabdian Masyarakat Global Vol. 4 No. 2 (2025): Devote : Jurnal Pengabdian Masyarakat Global, Juni 2025
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/devote.v4i2.3957

Abstract

The aim of service is to grow and develop an entrepreneurial spirit and provide understanding in carrying out entrepreneurship by conducting entrepreneurial outreach. This Community Service target is students who are in the third grade, and they will soon graduate from school. Namely at Islahil Athfal High School and the service team involved in this activity were 5 lecturers and 5 students. The method used in this community service activity is the lecture method which is supported by effective presentation techniques. Apart from that, the socialization activity for each material will be followed by a question-and-answer session and discussion which can take the form of a Focus Group Discussion (FGD), and also involve interactive educational games or games. In this socialization, the output target to be achieved is for partners to have understanding and knowledge about entrepreneurship and how to use digital technology in entrepreneurship. This is due to the fact that Generation Z at Islahil Athfal High School, most of whom are technologically literate, but their use is still limited to entertainment, online games and social media. In fact, if they can make maximum use of this technology, it can become a source of income. The results of this service activity show that participants gained understanding knowledge about digital marketing. This is proven by the high enthusiasm of the participants in taking part in this Community Service, which is reflected in the questions asked by the participants and their understanding of the actions that need to be taken after this counseling.
PENINGKATAN KESADARAN EKONOMI BERKELANJUTAN PEDAGANG KAKI LIMA MELALUI AKUNTANSI LINGKUNGAN DI PANTAI KUTA LOMBOK TENGAH Widiya Pratiwi; Luh Utami; Rini Yuliandari; Baiq Silvi
Devote: Jurnal Pengabdian Masyarakat Global Vol. 4 No. 4 (2025): Devote: Jurnal Pengabdian Masyarakat Global, 2025
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/devote.v4i4.5307

Abstract

Coastal tourism areas are vulnerable to environmental degradation due to intensive economic activities, particularly those conducted by street vendors. One of the main problems is inadequate business waste management and the low level of understanding of environmental accounting. This community service activity aims to increase the sustainable economic awareness of street vendors through the socialization of environmental accounting and waste management in the coastal area of Kuta Beach, Central Lombok. The methods used include socialization, interactive discussions, simple assistance in recording environmental costs, and evaluation through pre-tests and post-tests. The results show a significant improvement in participants’ understanding of environmental accounting concepts, waste segregation, and the relationship between environmental cleanliness and business sustainability. This activity contributes to supporting the development of sustainable coastal tourism through the application of environmental accounting in micro-enterprises within the informal sector.
PENINGKATAN PEMAHAMAN AKUNTANSI DASAR SEBAGAI BEKAL KEMANDIRIAN EKONOMI SISWA MA NW PESENG Luh Utami; Widiya Pratiwi; Rini Yuliandari; Arjuna Arjuna
Devote: Jurnal Pengabdian Masyarakat Global Vol. 5 No. 2 (2026): Devote : Jurnal Pengabdian Masyarakat Global, June 2026
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/devote.v5i2.6434

Abstract

This community service activity aims to improve students' understanding of basic accounting as a foundation for economic independence at MA NW Peseng. The activity was carried out through socialization methods, material delivery, interactive discussions, and simple financial transaction recording practices. The target group was 30 MA NW Peseng students who still have limitations in understanding basic accounting concepts and simple financial management. The material provided included basic accounting concepts, transaction recording, income and expense reports, and the importance of financial management in everyday life. Evaluation was carried out through questionnaires before and after the activity. The results of the activity showed an increase in student understanding across all measured indicators. Understanding of basic accounting concepts increased from 50% to 85%, understanding of simple transaction recording increased from 45% to 80%, understanding of income and expense reports increased from 50% to 85%, and understanding of the importance of financial management increased from 50% to 90%. The average level of student understanding increased from 48.75% to 85%, or an increase of 36.25 percentage points. In addition, students showed high enthusiasm during the practice session. This activity has proven effective in increasing accounting literacy and financial management awareness of students as a provision to support economic independence from school age.
Pengaruh Makanan Bergizi Gratis Terhadap Penguatan Ekonomi Keluarga Berbasis Ekonomi Kreatif di Kabupaten Lombok Barat Rini Yuliandari; Saepul Pahmi
EKOMA : Jurnal Ekonomi, Manajemen, Akuntansi Vol. 5 No. 5: Juli 2026
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/ekoma.v5i5.17205

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh Program Makanan Bergizi Gratis terhadap penguatan ekonomi keluarga berbasis ekonomi kreatif di Kabupaten Lombok Barat. Program ini tidak hanya berorientasi pada pemenuhan kebutuhan gizi masyarakat, tetapi juga memiliki potensi dalam mendorong aktivitas ekonomi lokal melalui keterlibatan pelaku Usaha Mikro, Kecil, dan Menengah (UMKM). Penelitian menggunakan pendekatan kuantitatif eksplanatori dengan teknik analisis regresi linear sederhana yang diolah menggunakan perangkat lunak SPSS versi 26. Sampel penelitian berjumlah 80 responden yang terdiri atas 50 keluarga penerima manfaat Program Makanan Bergizi Gratis dan 30 pelaku UMKM ekonomi kreatif yang dipilih menggunakan teknik purposive sampling. Hasil penelitian menunjukkan bahwa Program Makanan Bergizi Gratis berpengaruh positif dan signifikan terhadap penguatan ekonomi keluarga. Temuan ini mengindikasikan bahwa program mampu meningkatkan pendapatan dan ketahanan ekonomi keluarga melalui keterlibatan UMKM lokal. Penelitian ini memberikan implikasi bahwa integrasi kebijakan sosial dengan pengembangan ekonomi kreatif dapat menjadi strategi yang efektif dalam meningkatkan kesejahteraan masyarakat secara berkelanjutan.
PELATIHAN PEMASARAN DIGITAL UNTUK MENINGKATKAN PENDAPATAN PELAKU UMKM DESA DASAN BARU Saepul Pahmi; Sri Ayu Febrianti; Rini Yuliandari; Siti Reuni Inayati
Masyarakat: Jurnal Pengabdian Vol. 3 No. 1 (2026)
Publisher : Yayasan Pendidikan Dan Pengembangan Harapan Ananda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58740/m-jp.v3i1.701

Abstract

Usaha Mikro, Kecil, dan Menengah (UMKM) memiliki peran strategis dalam perekonomian nasional, namun masih menghadapi berbagai kendala, khususnya dalam pemasaran produk di era digital. Rendahnya pemanfaatan pemasaran digital menyebabkan terbatasnya jangkauan pasar dan pendapatan pelaku UMKM. Kegiatan Pengabdian kepada Masyarakat (PKM) ini bertujuan untuk meningkatkan kemampuan pemasaran digital pelaku UMKM di Desa Dasan Baru guna mendorong peningkatan pendapatan usaha. Metode pelaksanaan kegiatan dilakukan melalui pelatihan dengan pendekatan edukatif dan partisipatif, yang meliputi pre-test, penyampaian materi, diskusi, dan post-test. Materi pelatihan mencakup strategi pemasaran digital, optimalisasi media sosial, pemasaran konten, serta analisis dan optimasi pemasaran digital. Kegiatan dilaksanakan pada 8 November 2025 dan diikuti oleh 21 peserta yang berasal dari pelaku UMKM dan anggota PKK. Hasil kegiatan menunjukkan adanya peningkatan pemahaman peserta terhadap pemasaran digital yang tercermin dari hasil post-test yang lebih tinggi dibandingkan pre-test. Pelatihan ini memberikan dampak positif terhadap peningkatan pengetahuan dan kesiapan pelaku UMKM dalam memanfaatkan platform digital sebagai sarana promosi. Dengan demikian, kegiatan PKM ini berkontribusi dalam meningkatkan kapasitas pemasaran digital pelaku UMKM dan berpotensi mendorong peningkatan pendapatan secara berkelanjutan.