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All Journal Sinkron : Jurnal dan Penelitian Teknik Informatika Journal of Accounting and Management Innovation JIM UPB (Jurnal Ilmiah Manajemen Universitas Putera Batam) Yayasan Cita Cendikiawan Al Khwarizmi AICS Journal of Accounting and Management Innovation Proceeding National Conference Business, Management, and Accounting (NCBMA)
Daniel Cassa Augustinus, Daniel Cassa
Universitas Pelita Harapan Medan
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Kepuasan Mahasiswa Terhadap Penempatan Magang Di Prodi Manajemen Lila Maria Kaban; Daniel Cassa Augustinus
Journal of Accounting and Management Innovation Vol 6 No 2 (2022)
Publisher : Universitas Pelita Harapan Medan Campus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/jam.v6i2.579

Abstract

Internship activities are carried out in universities to introduce the working world to students in the future. This is important to be examined, especially in terms of the effectiveness of the program that has been implemented. By conducting a survey of students who have undergone the internship process, a clearer picture can be obtained of overall student satisfaction in response to the placement process during the internship. There are five factors emerge from the data analysis, namely interpersonal skills, work environment, culture, challenges, and benefit.
Analysis of Factors That Affects COVID-19 Vaccination on Countries Worldwide Ferawaty, Ferawaty; Lee, Melvin; Lintong, Elisabeth; Augustinus, Daniel Cassa
Sinkron : jurnal dan penelitian teknik informatika Vol. 8 No. 1 (2024): Articles Research Volume 8 Issue 1, January 2024
Publisher : Politeknik Ganesha Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33395/sinkron.v9i1.13006

Abstract

Despite the urgency of vaccination against COVID-19 worldwide, each country has different levels of vaccination rate which lead to different success rates. While several past studies have shown what factors affect a country’s vaccination rating from past epidemics, there are no correlation studies done on factors to COVID vaccination rates, with several media and institutes forming theories, with New York Times stating it’s GDP per Capita, and National Health Institute postulating literacy and other various factors, while none those two showing correlation studies of the factors as the proof. With values ranging from -1 to 1, results showed among six factors ranging from 0.51 to 0.64 for four factors showing that of six factors listed in this study, meaning they are moderately strongly related with the vaccination rate, with one having a value of 0.14, meaning it’s weakly related, another with value of -0.58, indicating strongly unrelated with vaccination rate.
DELIVERING CUSTOMER SERVICE EXCELLENT FOR SUSTAINABLE HOSPITALITY BUSINESS (CASE STUDY AT TRANS RESORT BALI) Augustinus, Daniel Cassa; Gordon, Tiffany
Proceeding National Conference Business, Management, and Accounting (NCBMA) 7th National Conference Business, Management, and Accounting
Publisher : Faculty of Economics and Business Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Because it fosters repeat business, positive word-of-mouth advertising, and a steady clientele, customer loyalty is essential to a hotel’s success. The goal of the study is to determine how customer loyalty at Trans Resort Bali is impacted by service recovery, complaint handling, and perceived value. Because it fosters repeat business, positive word-of-mouth advertising, and a steady clientele, customer loyalty is essential to a hotel’s success. The goal of the study is to determine how customer loyalty at Trans Resort Bali is impacted by service recovery, complaint handling, and perceived value. Customer loyalty at The Trans Resort Bali is significantly impacted by the research’s findings about service recovery. Customer loyalty at The Trans Resort Bali is significantly impacted by how complaints are handled. Customer loyalty is significantly impacted by perceived value at The Trans Resort Bali. At The Trans Resort Bali, factors including perceived value, complaint resolution, and service recovery have a big impact on client loyalty. In order to guarantee a satisfying and unforgettable stay, the hotel should implement a proactive and sympathetic service recovery approach by quickly responding to guest complaints, extending heartfelt apologies, and offering practical solutions. The hotel can improve how it handles complaints by creating a more efficient communication system, giving employees the freedom to handle problems quickly, and regularly asking for input to identify and remedy areas where customers are not satisfied.
DELIVERING CUSTOMER SERVICE EXCELLENT FOR SUSTAINABLE HOSPITALITY BUSINESS (CASE STUDY AT TRANS RESORT BALI) Augustinus, Daniel Cassa; Gordon, Tiffany
Proceeding National Conference Business, Management, and Accounting (NCBMA) 7th National Conference Business, Management, and Accounting
Publisher : Faculty of Economics and Business Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Because it fosters repeat business, positive word-of-mouth advertising, and a steady clientele, customer loyalty is essential to a hotel’s success. The goal of the study is to determine how customer loyalty at Trans Resort Bali is impacted by service recovery, complaint handling, and perceived value. Because it fosters repeat business, positive word-of-mouth advertising, and a steady clientele, customer loyalty is essential to a hotel’s success. The goal of the study is to determine how customer loyalty at Trans Resort Bali is impacted by service recovery, complaint handling, and perceived value. Customer loyalty at The Trans Resort Bali is significantly impacted by the research’s findings about service recovery. Customer loyalty at The Trans Resort Bali is significantly impacted by how complaints are handled. Customer loyalty is significantly impacted by perceived value at The Trans Resort Bali. At The Trans Resort Bali, factors including perceived value, complaint resolution, and service recovery have a big impact on client loyalty. In order to guarantee a satisfying and unforgettable stay, the hotel should implement a proactive and sympathetic service recovery approach by quickly responding to guest complaints, extending heartfelt apologies, and offering practical solutions. The hotel can improve how it handles complaints by creating a more efficient communication system, giving employees the freedom to handle problems quickly, and regularly asking for input to identify and remedy areas where customers are not satisfied.
Co-Authors Alfonsius Carolin Onggo Cindy Febiola Halim Donna Iona Elisabeth Lintong Ferawaty Ferawaty, Ferawaty Ginting, Sryani Br Gordon, Tiffany Halim, Cindy Febiola I Wayan Thariqy Kawakibi Pristiwasa I Wayan Thariqy Kawakibi Pristiwasa, I Wayan Thariqy Iona, Donna Lee, Melvin Lila Maria Kaban Lila Maria Kaban Poltak Sinaga Rudolfo Rizki Damanik Suci Suksian Vivi Vivi Vivi Vivi, Vivi