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All Journal Sinkron : Jurnal dan Penelitian Teknik Informatika Journal of Accounting and Management Innovation JIM UPB (Jurnal Ilmiah Manajemen Universitas Putera Batam) Yayasan Cita Cendikiawan Al Khwarizmi AICS Journal of Accounting and Management Innovation Proceeding National Conference Business, Management, and Accounting (NCBMA)
Daniel Cassa Augustinus, Daniel Cassa
Universitas Pelita Harapan Medan
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ANALISIS FAKTOR HOSPITALITY MASYARAKAT TERHADAP WISATAWAN DI KAWASAN WISATA PULAU PENYENGAT KOTA TANJUNG PINANG PROPINSI KEPULAUAN RIAU Kawakibi Pristiwasa, I Wayan Thariqy; Augustinus, Daniel Cassa
Journal of Accounting and Management Innovation Vol 1, No 1 (2017)
Publisher : Universitas Pelita Harapan Medan

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Abstract

This study aims to find factor analysis of components that create community hospitality in tourist areas of the Penyengat island of Tanjung Pinang town in Riau Archipelago Province which are in the form of resources and social culture. This study uses qualitative descriptive research regarding the concept of tourism and hospitality population in this study is a form of social situation in the Penyengat Island with participants that are inside that community, tourists and institutional as well as tourism industry players in the region. Instruments in this study are observation and interviews. The interview is conducted with model of coding, interpretation and congrulation. These results indicate that the factor analysis of the hospitality community rating which consists of resources and socio-cultural community, institution or organization in the Penyengat Island.Keywords: tourism, community, tourism industry, institutional
INFLUENCE OF FOOD QUALITY OF CAFE IN MEDAN TOWARDS THE CUSTOMER SATISFACTION Augustinus, Daniel Cassa; Iona, Donna
Journal of Accounting and Management Innovation Vol 4, No 1 (2020)
Publisher : Universitas Pelita Harapan Medan

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Abstract

Survey is conducted to understand how perception of food quality by its customers of City Ice Cream Cafe in Medan Fair Plaza influence their satisfaction. This research used primary and secondary data in order to obtain information needed. The result of coefficient of determination (R2) is 0.225. It means that the 77.5% of customer satisfaction is influenced by food quality and the remaining 22.5% is influenced by other variables besides this research. The result of t-test hypothesis indicates that t-count value obtained is 4.844 that will be compared with t-table in amount of 1.664. T-count (4.844) is greater than the value of t-table (1.664). Therefore, hypothesis alternative (H1) is accepted that there is a significant relationship between food quality and customer satisfaction at City Ice Cream Cafe Medan Fair. As the recommendation, restaurant should pay more attention on its food quality in order to improve the restaurant.Keywords: Food Quality, Customer Satisfaction, and City Ice Cream Cafe Medan Fair
MEDAN CUSTOMER PERCEPTION OF INSTANT NOODLE INFLUENCE TOWARDS CUSTOMERS PURCHASE INTENTION Augustinus, Daniel Cassa; Vivi, Vivi
Journal of Accounting and Management Innovation Vol 4, No 2 (2020)
Publisher : Universitas Pelita Harapan Medan

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Abstract

The purpose of this study is to analysis whether there is any influence of Perceived value towards Customers purchase intention in Wakaka Medan. This research might help other researcher to get more information about this topic. Perceived value is considered as a customer that comparing the benefits to be received with the sacrifice that they made to obtain a product / service which can increase customers purchase intention. For the research design the researcher using quantitative method as the research design The writers using IBM SPSS Statistic 25. The data use in this research are primary and secondary data. For the data analysis method, the writer used descriptive statistic, validity & reliability, normality test, correlation coefficient test, determination test, linear regression test and t test. The result of the normality test shows that the questioner is normally distributed. While the coefficient of correlation test and coefficient of determination test shows that Perceived Value have a weak relationship towards Purchase Intention. After done with the research and analysis, can be conclude that Perceived Value have a weak relationship towards Purchase Intention in Wakaka Medan.Keywords: Perceived Value, Purchase Intention, Influence between perceived value and purchase intention.
THE EFFECT OF MOTIVATION TOWARDS EMPLOYEE PERFORMANCE FOR CAFE WORKERS IN MEDAN Augustinus, Daniel Cassa; Halim, Cindy Febiola
Journal of Accounting and Management Innovation Vol 5, No 1 (2021)
Publisher : Universitas Pelita Harapan Medan

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Abstract

Marriott Cafe is a part of JW Marriott Hotel Medan which is the first and only International five-star luxury hotel in Medan and is managed by Marriott International. As the brand holds: service excellence is one of the most vital factors to the hotel’s success, it gradually trains its entire staff to ensure a high level of service is received by all guests.Based on the theory and the experience of the writer duringinternship at the company, the intention of this research is to find out about “The Influence of Motivation on Employee Performance at Marriott Cafe in Medan”. The main purpose of this research is to find out whether motivation influences employee performance.The quantitative research method with descriptive approachis used in this research to describe the current condition at the research objectby using online questionnaire with interval scale to develop a hypothesis. The number of samplesis from the population, 46 people. However, due to the limited time and condition faced recently, the returned number of questionnaire data is 38 people.The result of this research shows that motivation has 48.6%influence on employee performance. The remaining 51.4% is affected by other variables outside this research. The result of the hypothesis with t-test proved that the null hypothesis is rejected, and the alternative hypothesis is accepted which means that there is a relationship between motivation and employee performance.In conclusion, motivation and employee performance have a strong correlation and motivation positively and significantly influences employee performance. This research is useful for the company to have an insight into the subject discussed, and further research is required.Keywords: Hospitality Management, Motivation, Employee Performance
INFLUENCE OF FOOD QUALITY OF CAFE IN MEDAN TOWARDS THE CUSTOMER SATISFACTION Augustinus, Daniel Cassa; Iona, Donna
Journal of Accounting and Management Innovation Vol 4, No 1 (2020)
Publisher : Universitas Pelita Harapan Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (236.929 KB)

Abstract

Survey is conducted to understand how perception of food quality by its customers of City Ice Cream Cafe in Medan Fair Plaza influence their satisfaction. This research used primary and secondary data in order to obtain information needed. The result of coefficient of determination (R2) is 0.225. It means that the 77.5% of customer satisfaction is influenced by food quality and the remaining 22.5% is influenced by other variables besides this research. The result of t-test hypothesis indicates that t-count value obtained is 4.844 that will be compared with t-table in amount of 1.664. T-count (4.844) is greater than the value of t-table (1.664). Therefore, hypothesis alternative (H1) is accepted that there is a significant relationship between food quality and customer satisfaction at City Ice Cream Cafe Medan Fair. As the recommendation, restaurant should pay more attention on its food quality in order to improve the restaurant.Keywords: Food Quality, Customer Satisfaction, and City Ice Cream Cafe Medan Fair
ANALISIS FAKTOR HOSPITALITY MASYARAKAT TERHADAP WISATAWAN DI KAWASAN WISATA PULAU PENYENGAT KOTA TANJUNG PINANG PROPINSI KEPULAUAN RIAU Kawakibi Pristiwasa, I Wayan Thariqy; Augustinus, Daniel Cassa
Journal of Accounting and Management Innovation Vol 1, No 1 (2017)
Publisher : Universitas Pelita Harapan Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (349.14 KB)

Abstract

This study aims to find factor analysis of components that create community hospitality in tourist areas of the Penyengat island of Tanjung Pinang town in Riau Archipelago Province which are in the form of resources and social culture. This study uses qualitative descriptive research regarding the concept of tourism and hospitality population in this study is a form of social situation in the Penyengat Island with participants that are inside that community, tourists and institutional as well as tourism industry players in the region. Instruments in this study are observation and interviews. The interview is conducted with model of coding, interpretation and congrulation. These results indicate that the factor analysis of the hospitality community rating which consists of resources and socio-cultural community, institution or organization in the Penyengat Island.Keywords: tourism, community, tourism industry, institutional
MEDAN CUSTOMER PERCEPTION OF INSTANT NOODLE INFLUENCE TOWARDS CUSTOMERS PURCHASE INTENTION Augustinus, Daniel Cassa; Vivi, Vivi
Journal of Accounting and Management Innovation Vol 4, No 2 (2020)
Publisher : Universitas Pelita Harapan Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (243.018 KB)

Abstract

The purpose of this study is to analysis whether there is any influence of Perceived value towards Customers purchase intention in Wakaka Medan. This research might help other researcher to get more information about this topic. Perceived value is considered as a customer that comparing the benefits to be received with the sacrifice that they made to obtain a product / service which can increase customers purchase intention. For the research design the researcher using quantitative method as the research design The writers using IBM SPSS Statistic 25. The data use in this research are primary and secondary data. For the data analysis method, the writer used descriptive statistic, validity & reliability, normality test, correlation coefficient test, determination test, linear regression test and t test. The result of the normality test shows that the questioner is normally distributed. While the coefficient of correlation test and coefficient of determination test shows that Perceived Value have a weak relationship towards Purchase Intention. After done with the research and analysis, can be conclude that Perceived Value have a weak relationship towards Purchase Intention in Wakaka Medan.Keywords: Perceived Value, Purchase Intention, Influence between perceived value and purchase intention.
THE EFFECT OF MOTIVATION TOWARDS EMPLOYEE PERFORMANCE FOR CAFE WORKERS IN MEDAN Augustinus, Daniel Cassa; Halim, Cindy Febiola
Journal of Accounting and Management Innovation Vol 5, No 1 (2021)
Publisher : Universitas Pelita Harapan Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Marriott Cafe is a part of JW Marriott Hotel Medan which is the first and only International five-star luxury hotel in Medan and is managed by Marriott International. As the brand holds: service excellence is one of the most vital factors to the hotel’s success, it gradually trains its entire staff to ensure a high level of service is received by all guests.Based on the theory and the experience of the writer duringinternship at the company, the intention of this research is to find out about “The Influence of Motivation on Employee Performance at Marriott Cafe in Medan”. The main purpose of this research is to find out whether motivation influences employee performance.The quantitative research method with descriptive approachis used in this research to describe the current condition at the research objectby using online questionnaire with interval scale to develop a hypothesis. The number of samplesis from the population, 46 people. However, due to the limited time and condition faced recently, the returned number of questionnaire data is 38 people.The result of this research shows that motivation has 48.6%influence on employee performance. The remaining 51.4% is affected by other variables outside this research. The result of the hypothesis with t-test proved that the null hypothesis is rejected, and the alternative hypothesis is accepted which means that there is a relationship between motivation and employee performance.In conclusion, motivation and employee performance have a strong correlation and motivation positively and significantly influences employee performance. This research is useful for the company to have an insight into the subject discussed, and further research is required.Keywords: Hospitality Management, Motivation, Employee Performance
INFLUENCE OF FOOD QUALITY OF CAFE IN MEDAN TOWARDS THE CUSTOMER SATISFACTION Daniel Cassa Augustinus; Donna Iona
Journal of Accounting and Management Innovation Vol 4, No 1 (2020)
Publisher : Universitas Pelita Harapan Medan Campus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/%JAMI%6%2%2022%

Abstract

Survey is conducted to understand how perception of food quality by its customers of City Ice Cream Cafe in Medan Fair Plaza influence their satisfaction. This research used primary and secondary data in order to obtain information needed. The result of coefficient of determination (R2) is 0.225. It means that the 77.5% of customer satisfaction is influenced by food quality and the remaining 22.5% is influenced by other variables besides this research. The result of t-test hypothesis indicates that t-count value obtained is 4.844 that will be compared with t-table in amount of 1.664. T-count (4.844) is greater than the value of t-table (1.664). Therefore, hypothesis alternative (H1) is accepted that there is a significant relationship between food quality and customer satisfaction at City Ice Cream Cafe Medan Fair. As the recommendation, restaurant should pay more attention on its food quality in order to improve the restaurant.Keywords: Food Quality, Customer Satisfaction, and City Ice Cream Cafe Medan Fair
ANALISIS FAKTOR HOSPITALITY MASYARAKAT TERHADAP WISATAWAN DI KAWASAN WISATA PULAU PENYENGAT KOTA TANJUNG PINANG PROPINSI KEPULAUAN RIAU I Wayan Thariqy Kawakibi Pristiwasa; Daniel Cassa Augustinus
Journal of Accounting and Management Innovation Vol 1, No 1 (2017)
Publisher : Universitas Pelita Harapan Medan Campus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/%JAMI%6%2%2022%

Abstract

This study aims to find factor analysis of components that create community hospitality in tourist areas of the Penyengat island of Tanjung Pinang town in Riau Archipelago Province which are in the form of resources and social culture. This study uses qualitative descriptive research regarding the concept of tourism and hospitality population in this study is a form of social situation in the Penyengat Island with participants that are inside that community, tourists and institutional as well as tourism industry players in the region. Instruments in this study are observation and interviews. The interview is conducted with model of coding, interpretation and congrulation. These results indicate that the factor analysis of the hospitality community rating which consists of resources and socio-cultural community, institution or organization in the Penyengat Island.Keywords: tourism, community, tourism industry, institutional
Co-Authors Alfonsius Carolin Onggo Cindy Febiola Halim Donna Iona Elisabeth Lintong Ferawaty Ferawaty, Ferawaty Ginting, Sryani Br Gordon, Tiffany Halim, Cindy Febiola I Wayan Thariqy Kawakibi Pristiwasa I Wayan Thariqy Kawakibi Pristiwasa, I Wayan Thariqy Iona, Donna Lee, Melvin Lila Maria Kaban Lila Maria Kaban Poltak Sinaga Rudolfo Rizki Damanik Suci Suksian Vivi Vivi Vivi Vivi, Vivi