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Ummu Salamah
School Of Postgraduate At Universitas Pendidikan Indonesia, Bandung, Indonesia
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Gambaran Kepuasan Masyarakat terhadap Kualitas Pelayanan Kesehatan di Wilayah Kerja Puskesmas Jongaya Kota Makassar Salamah, Ummu; arifin, Nurhaliza Madani
Indonesian Journal of Health Vol 5 No 2 (2025): Desember
Publisher : Yayasan Citra Cendekia Celebes

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33368/inajoh.v5i2.124

Abstract

Based on the Regulation of the Minister of Health of the Republic of Indonesia Number 75 of 2014, community health centers (puskesmas) function as the primary healthcare facilities closest to the community, with a primary focus on promotive and preventive efforts. Public satisfaction is an important factor in evaluating the success of healthcare services. This study aimed to describe the level of public satisfaction with the quality of services in the working area of Puskesmas Jongaya. The study was conducted using a descriptive method with a cross-sectional approach. The results showed that of 100 respondents, 69% were female and 31% were male. By age group, the majority of respondents were 26–35 years old (49%), followed by 36–45 years (8%), 46–55 years (21%), 56–65 years (12%), and 66–75 years (10%). Regarding education, 2% of respondents had no schooling, 16% completed elementary school, 16% junior high school, 44% senior high school, 7% diploma, and 15% bachelor’s degree. Satisfaction analysis indicated that 43% of respondents were very satisfied with promotive services, 67% were very satisfied with preventive services, and 54% were very satisfied with curative services. Overall, the highest satisfaction level was recorded among 75% of respondents who expressed being very satisfied with the quality of healthcare services. The study concluded that the majority of respondents were female, aged 56–65 years, had a senior high school education, and worked as housewives. The highest satisfaction was observed in promotive services, and there was a significant relationship between public satisfaction and the quality of promotive services, with a p-value of 0.020 (<0.05).
PELAKSANAAN KONSEP KEPEMIMPINAN TRANSFORMASIONAL KEPALA MADRASAH DALAM MENINGKATKAN MUTU MADRASAH DI MAN 1 GARUT Saepuloh, Eep; Salamah, Ummu; Munawaroh, Nenden
Jurnal Kepemimpinan dan Pengurusan Sekolah Vol. 11 No. 1 (2026): Regular Issue (In Progress)
Publisher : STKIP Pesisir Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34125/jkps.v11i1.1939

Abstract

This research analyzes the transformation of MAN 1 Garut into a leading madrasah through transformational leadership amidst intense educational competition. It aims to analyze the construction of concepts, implementation, and determinants, while reconstructing an effective leadership model to enhance institutional quality. Utilizing a descriptive qualitative method, data were collected through in-depth interviews with nine key informants, observation, and documentation, validated via triangulation.The results indicate that leadership is operationalized through a "Marathon Runner" philosophy, where the leader acts as a "Pacer" to maintain innovation consistency through a "Super Team" mechanism and "Silent Leadership" strategies. The power of "Spiritual Legitimacy" is proven to create emotional loyalty and a strong "Inner Contract" between the leader and staff. This transformation is empirically evidenced by international achievements at IMEC 2025 and the "MONTIME" work culture shift. Although hindered by bureaucratic rigidity, social capital in the form of public trust serves as the primary support. The novelty of this research is the formulation of the "Theocentric-Transformational Leadership Model Based on Exemplarity" (Imamiyah Leadership). This model synergizes modern management with spirituality to create sustainable quality, transcending conventional transformational models that tend to be secular.
Co-Authors Arifin, Nurhaliza Madani HADIATI Husnusyifa, Annisa Ibni Hadjar Iis Zilfah Adnan, Iis Zilfah Julianti, Syifa Karniman, Tegoeh S. Kasmiruddin, Kasmiruddin Lilis Widaningsih, Lilis M., Bakri Munawaroh, Nenden Nasral, Nasral Oktavia, Narti Reinaldo Rianto Resty Mustika Pratiwi Rianto, Reinaldo Rohman, Abdul Rofi Kholikul Saepuloh, Eep Sanusi, Munawar Sofyanto, Budy Syahfitri, Jayanti Syahrul R, Syahrul