Article Per Year (5 Year)
p-Index From 2021 - 2026
1.953
P-Index
This Author published in this journals
All Journal Publik (Jurnal Ilmu Administrasi) Jurnal Syntax Transformation Journal of Comprehensive Science Edunity: Kajian Ilmu Sosial dan Pendidikan Journal of Social Science Enrichment: Journal of Multidisciplinary Research and Development Jurnal Konstruksi dan Infrastruktur : Teknik Sipil dan Perencanaan Asian Journal of Social and Humanities
Yanto Heryanto
Universitas Swadaya Gunung Jati
Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Transportation

Published : 17 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : journal of comprehensive science

 1 
Optimizing Services at PDAM Tirta Darma Ayu in Indramayu Regency Based on Customer Needs Afiffuin Afiffuin; Yanto Heryanto
Journal of Comprehensive Science Vol. 5 No. 7 (2026): Journal of Comprehensive Science
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jcs.v5i7.4261

Abstract

Clean water services are essential public services that directly affect community welfare and quality of life. As a regional water utility company, PDAM Tirta Darma Ayu in Indramayu Regency faces challenges in ensuring reliable, responsive, and customer-oriented services, particularly in terms of water distribution, complaint handling, and consistent service quality. This study aims to optimize PDAM Tirta Darma Ayu services based on customer needs by evaluating service quality dimensions and identifying factors that hinder service effectiveness. This research employed a qualitative descriptive method conducted at PDAM Tirta Darma Ayu in Indramayu Regency, particularly in Bangodua District. Data were collected through in-depth interviews, field observations, documentation studies, and monitoring of customer interactions through the official Facebook platform of PDAM Tirta Darma Ayu. Data validity was ensured through triangulation techniques, while data analysis was conducted using descriptive analysis. The findings indicate that the tangible and empathy dimensions of service quality have been implemented effectively, supported by adequate facilities, professional personnel, and customer-oriented services. However, the reliability, responsiveness, and assurance dimensions still require improvement due to inaccurate water meter recordings, delayed responses to digital complaints, uncertainty regarding repair completion times, and customer concerns about water quality. The study concludes that PDAM Tirta Darma Ayu needs to strengthen technical accuracy, digital complaint management, service transparency, and customer communication systems to enhance customer satisfaction and public trust.
Co-Authors Afiffuin Afiffuin Agus Dimyati Andri Prabowo Delia Noviyanti Devina Nabila Utama Elga Lauza Evelyna Gatot Santoso Handri Wildan Fauzi Hilda Kharunnisa Nazifah Ikhwanul Fakhri Mu'afa Ikhwanul Fakhri Mu'afa Maudy Nurjannatiya Moh. Sutarjo Moh. Taufik Hidayat Nira Nurbaetilah Nurfatah Alkarim Raihan Chairunissa Kurniawan Resa Ramadhani Rifzika Ayunda Cahyani Saihul Anwar Shafira Amalia Putri Suhadi Suhadi Tiara Ivana Wendy Rivansah